At a Glance
- Tasks: Lead and inspire the team to create unforgettable guest experiences.
- Company: Join The Two Willows, a vibrant pub with a welcoming atmosphere.
- Benefits: Enjoy 25% off food and drink, flexible hours, and exclusive discounts.
- Other info: Equal opportunity employer with fantastic career development programmes.
- Why this job: Be part of a fun team and make every guest feel special.
- Qualifications: Must be 18+ and passionate about delivering great service.
The predicted salary is between 24000 - 30000 £ per year.
We are looking for an experienced Front of House Team Leader who can lead, motivate and encourage the wider team to deliver an amazing guest experience at The Two Willows. This role works alongside the management team to bring our shared vision to life.
Responsibilities
- Work alongside the management team to bring our shared vision to life.
- Help maintain smooth operations and consistency.
- Foster a warm and welcoming environment where guests feel comfortable and valued.
- Engage confidently with guests, ensuring a high standard of service and promoting our range of beers, cocktails and food.
Benefits
- Reward Card via the MiXR App – 25% off food and drink for you and all your friends across our managed pubs.
- Stonegate Xtra Rewards – online benefits portal offering discounts across the high street and other retailers.
- VIP entry to our pubs and bars.
- Stonegate hotel discounts.
- Flexible working.
- Corporate discounted rates at David Lloyd and PureGym.
- Discounted dental insurance.
- Early access to wages through Stream.
- Award‑winning development programmes.
Qualifications
- Must be 18 years or older as the role involves the sale of alcohol.
- If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments during the recruitment process, please let us know in advance so that we can provide appropriate support.
- We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, age or any other protected characteristic.
Front of House Team Leader Front of House Team Leader in Welwyn Garden City employer: Stonegate Group
At The Two Willows, we pride ourselves on being an exceptional employer that values teamwork and a vibrant work culture. Our Front of House Team Leader role offers not only competitive benefits like discounts on food and drink, but also opportunities for personal and professional growth through our award-winning development programmes. Join us in creating a welcoming environment where both guests and staff feel valued and inspired.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Team Leader Front of House Team Leader in Welwyn Garden City
✨Tip Number 1
Get to know the company culture! Before your interview, check out The Two Willows' social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your people skills! As a Front of House Team Leader, you'll need to engage confidently with guests. Role-play with a friend or family member to get comfortable with promoting the menu and handling any tricky situations.
✨Tip Number 3
Show off your leadership style! Think about examples from your past where you've motivated a team or improved service. Be ready to share these stories during your interview to demonstrate how you can bring our shared vision to life.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining us at The Two Willows and ready to dive into the role.
We think you need these skills to ace Front of House Team Leader Front of House Team Leader in Welwyn Garden City
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about delivering an amazing guest experience and leading a team. Share any relevant experiences that highlight your passion for hospitality.
Tailor Your Application:Make sure to customise your application to fit the Front of House Team Leader role. Use keywords from the job description and relate your skills and experiences directly to what we’re looking for. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Yourself:We love authenticity! Don’t be afraid to let your personality come through in your writing. Whether it’s your unique approach to guest service or your leadership style, we want to know what makes you, you. This helps us see how you’d fit into our warm and welcoming environment.
Apply Through Our Website:To make sure your application gets to us quickly and efficiently, apply through our website. It’s super easy and ensures that we receive all the necessary information. Plus, you’ll be one step closer to joining our fantastic team at The Two Willows!
How to prepare for a job interview at Stonegate Group
✨Know the Venue Inside Out
Before your interview, make sure you know The Two Willows like the back of your hand. Familiarise yourself with the menu, the drinks on offer, and the overall vibe of the place. This will not only impress the interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Front of House Team Leader, you'll need to motivate and encourage your team. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. This will demonstrate your capability to foster a positive environment for both staff and guests.
✨Engage with Confidence
During the interview, practice engaging confidently with the interviewers as if they were guests. Use this opportunity to showcase your communication skills and ability to create a welcoming atmosphere. Remember, they’re looking for someone who can connect with customers effortlessly.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the company culture. This shows that you’re not just interested in the job, but also in how you can contribute to the team’s success. Questions about their vision for guest experience or team dynamics can really set you apart.
