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- Tasks: Lead and inspire your team to create unforgettable guest experiences.
- Company: Join The Penny Black, a vibrant venue focused on exceptional service.
- Benefits: Enjoy discounts, flexible hours, and early wage access with awesome perks.
- Why this job: Be part of a fun culture that values teamwork and personal growth.
- Qualifications: Must be 18+ with leadership experience and a passion for hospitality.
- Other info: Opportunity for career development through award-winning programs.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for experienced Team Leaders and supervisors who know how to be great team players and have a real passion to create an amazing guest experience. Our Team Leaders support, coach and mentor the team to ensure business success at The Penny Black.
Can you…
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Support, coach and mentor your team
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Support the management team and work together to create and deliver your vision
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Ensure standards and compliance are continuous in the manager’s absence
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Create a welcoming atmosphere for our guests
To be considered for the Team Leader position at The Penny Black you must be at least 18 years old as it involves the sale of alcohol.
What’s in it for you?
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Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Estate
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Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers
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VIP entry to our Pubs and Bars
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Stonegate Hotel Discounts
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Flexible working
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David Lloyd Corporate Discount Rates
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Discounted Dental Insurance
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Wagestream – Early access to your earned wages
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Award winning development programmes
Team Leader - Staffordshire employer: Stonegate Group
Contact Detail:
Stonegate Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Staffordshire
✨Tip Number 1
Show your passion for creating an amazing guest experience during the interview. Share specific examples of how you've gone above and beyond to ensure guests leave happy.
✨Tip Number 2
Highlight your leadership skills by discussing how you've successfully coached and mentored team members in the past. Be ready to provide examples of how your support has led to team success.
✨Tip Number 3
Familiarize yourself with The Penny Black's values and mission. This will help you align your answers with their vision and demonstrate that you're a great fit for their team.
✨Tip Number 4
Prepare to discuss how you would maintain standards and compliance in the manager's absence. This shows that you understand the responsibilities of a Team Leader and are ready to step up when needed.
We think you need these skills to ace Team Leader - Staffordshire
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Team Leader position at The Penny Black. Understand the key responsibilities and the skills required, such as coaching, mentoring, and creating a welcoming atmosphere.
Highlight Relevant Experience: In your application, emphasize any previous experience you have in team leadership or supervisory roles. Provide specific examples of how you've supported and mentored your team in past positions.
Show Your Passion: Express your passion for creating an amazing guest experience. Use your cover letter to share personal anecdotes or experiences that demonstrate your commitment to customer service and team success.
Tailor Your Application: Customize your CV and cover letter to align with the values and vision of The Penny Black. Mention how you can contribute to their goals and enhance the guest experience based on the information provided in the job description.
How to prepare for a job interview at Stonegate Group
✨Show Your Passion for Guest Experience
Make sure to express your enthusiasm for creating an amazing guest experience. Share specific examples from your past roles where you went above and beyond to ensure guests had a memorable time.
✨Demonstrate Leadership Skills
Prepare to discuss your experience in supporting, coaching, and mentoring team members. Highlight situations where you successfully led a team to achieve business goals or improve service standards.
✨Understand the Importance of Compliance
Familiarize yourself with the standards and compliance requirements relevant to the role. Be ready to explain how you would maintain these standards, especially in the absence of management.
✨Create a Welcoming Atmosphere
Think about ways you can contribute to a welcoming atmosphere for guests. Discuss your approach to team dynamics and how you would foster a positive environment that enhances the guest experience.