At a Glance
- Tasks: Support publicans by optimising cash collection and maintaining product supply.
- Company: Join Stonegate Group, the UK's largest operator of pubs and bars.
- Benefits: Enjoy 25 days annual leave, health perks, and exclusive discounts.
- Other info: Dynamic environment with excellent learning and development opportunities.
- Why this job: Make a real impact in a vibrant, inclusive culture while developing your career.
- Qualifications: Experience in credit control and strong communication skills are essential.
The predicted salary is between 50000 - 65000 £ per year.
About Us
Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues, including Slug & Lettuce, Be At One, and Popworld, to name a few. We’re proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms—including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive.
The Opportunity
As Credit Controller, you will support our publicans by maintaining product supply to pubs while optimising cash collection and reducing credit risk across the business. You’ll build strong, collaborative relationships with both internal teams and external stakeholders, contributing directly to the successful delivery of our departmental goals.
Key Responsibilities
- Develop and maintain strong working relationships with the Operations team and publicans.
- Maintain beer supplies wherever possible.
- Where a publican pays cash with order, continue to seek payment of rent and other outstanding account balances.
- Engage with challenging publican accounts using a firm but fair approach, while working within agreed procedures.
- Review all referred orders promptly.
- Notify RMs of any held orders and seek their support where necessary.
- Ensure all orders are released before the agreed cut-off time.
- Regularly review refer accounts, payment terms, and credit limits.
- Review banking updates promptly, identify all cash receipts, and update Navision notes accordingly.
- Escalate non-compliant accounts promptly to the Credit Control Team Leader in line with process requirements.
- Avoid debt escalation by consistently following agreed procedures.
- Ensure that all elements of a publican account are actively pursued.
- Promote self-serve with our publicans and direct them to the PubHub.
- Continuously challenge the direct debit saturation rate, with the aim of converting cash accounts to direct debit wherever possible, including rent-only arrangements.
- Action seven-day letters in line with the agreed process.
- Issue a Letter Before Action in collaboration with the operations.
- Record all queries in Zendesk and note the ticket number on the Navision account.
- Review this activity weekly and ensure all queries are followed through to resolution.
- Meet the daily target for outbound call activity.
- Conduct a 30-minute fortnightly RM/Credit Controller debt review for each RM and record the outcome in the meeting tracker.
- Ensure Navision records are clear, accurate, and kept up to date.
- Attend Credit Control Team Leader huddles and meetings as required.
- Continually review ways of working and promote new ideas that improve efficiency.
- Take ownership of personal development and career aspirations.
- Delivery of targets and goals.
About You
- Experience of working in a credit control team is essential.
- Excellent communication skills, including a clear and concise telephone manner.
- Ability to show empathy and well-developed listening skills.
- Strong numerical and analytical skills.
- Strong organisational and time management skills.
- Ability to influence at all levels.
- A positive approach and drive to deliver excellent customer service.
- Excellent negotiator.
- Knowledge of Navision preferred.
What makes Stonegate a great place to work?
At Stonegate, we believe that when you feel your best, you do your best. That’s why we’re committed to supporting the health, happiness, and overall wellbeing of every team member. From lifestyle perks and flexible support to mental health resources, our benefits are designed to help you thrive, both in and out of work.
- 25 days of annual leave, plus 8 bank holidays, with the option to purchase up to 5 additional days of leave each year.
- Bonus Scheme.
- Access to discounted Private Medical Insurance through Vitality.
- Exclusive discounts on Dental Insurance.
- Reward Card via the MiXR app, giving you and your friends 25% off food and drinks as well as VIP entry across our Managed Estate.
- Life Assurance which gives access to Help @ Hand.
- Access to your pay early via Stream.
- The Stonegate Xtra portal with access to a wide range of high street discounts and offers.
- Discounted access to David Lloyd membership.
- Award winning Learning & Development programmes to drive your career.
If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you.
Credit Controller - 12m FTC in Solihull employer: Stonegate Group
Stonegate Group is an exceptional employer, offering a vibrant work culture that prioritises inclusivity and employee wellbeing. With a commitment to personal development, employees benefit from extensive training programmes, flexible support, and a range of lifestyle perks, including generous annual leave and health insurance options. Working in the heart of the UK's largest pub and bar operator, you will thrive in a collaborative environment that values individuality and empowers you to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller - 12m FTC in Solihull
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Stonegate Group. Understand their values, culture, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Credit Controller, you'll need to engage with publicans and internal teams. Try role-playing common scenarios with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss how you've tackled challenging accounts in the past. Use specific examples to demonstrate your ability to handle tough situations while maintaining a positive relationship.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself on their radar and show your enthusiasm for the role.
We think you need these skills to ace Credit Controller - 12m FTC in Solihull
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Credit Controller role. Highlight your relevant experience in credit control and showcase how your skills align with what we’re looking for at Stonegate Group.
Showcase Your Communication Skills:Since excellent communication is key for this role, use your application to demonstrate your clear and concise writing style. We want to see how you can effectively convey information, just like you would with our publicans.
Highlight Your Problem-Solving Abilities:In your application, share examples of how you've tackled challenging accounts or situations in the past. We love candidates who can show a firm but fair approach, so let us know how you’ve successfully navigated similar scenarios.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Stonegate Group
✨Know Your Numbers
As a Credit Controller, you'll need to demonstrate strong numerical and analytical skills. Brush up on your financial knowledge and be ready to discuss how you've managed cash collections or reduced credit risks in previous roles. This will show that you understand the core responsibilities of the position.
✨Showcase Your Communication Skills
Excellent communication is key in this role. Prepare examples of how you've effectively communicated with both internal teams and external stakeholders. Think about times when you've had to negotiate or resolve conflicts, as these experiences will highlight your ability to influence at all levels.
✨Emphasise Empathy and Listening
The job requires a firm but fair approach, so be ready to discuss how you’ve shown empathy in challenging situations. Share specific instances where your listening skills helped you understand a publican's needs or concerns, which ultimately led to a positive outcome.
✨Familiarise Yourself with Navision
While knowledge of Navision is preferred, if you're not already familiar, do some research on it. Understanding how to navigate this system can give you an edge. Mention any similar software you've used and express your willingness to learn quickly, showing that you're proactive about your personal development.
