At a Glance
- Tasks: Lead and motivate the team to create an amazing guest experience.
- Company: Brass Monkey, part of the UK's largest pub operator, Stonegate Group.
- Benefits: 25% off food and drink, flexible working, and discounts at gyms.
- Other info: Inclusive culture that embraces individuality and supports career development.
- Why this job: Join a vibrant team and make every guest feel valued and welcomed.
- Qualifications: Must be 18 or over with leadership skills and a passion for hospitality.
The predicted salary is between 24000 - 30000 £ per year.
We are looking for an experienced Front of House Team Leader who can lead, motivate and encourage the wider team to deliver an amazing guest experience at Brass Monkey.
Responsibilities:
- Work alongside the management team to bring our shared vision to life.
- Help maintain smooth operations and consistency.
- Foster a warm and welcoming environment where guests feel comfortable and valued.
About Us:
Each pub has its own story, character, and loyal locals, but they all share the same welcoming spirit. Whether it's top‑notch sports screenings, quiz nights, or DJs keeping the party going, there's always something happening. At most of our pubs, you'll find proper pub grub – with big, juicy burgers and classic fish and chips being firm favourites. And when it comes to pouring a cracking pint, we've got it nailed. We serve up real value, a great atmosphere, and a pub experience that's worth every penny. The Brass Monkey, Plymouth, offers a friendly, welcoming atmosphere, whatever time of day our guests choose to join us. Whether they're just looking for a spot of lunch or a full evening meal, we have some of the best value offers anywhere on the high street. We are a family‑friendly bar and have multi‑viewing for all major sporting events across all media platforms and an electric atmosphere to boot.
Stonegate Group is the UK's largest operator of pubs, bars, and late‑night venues, including Slug & Lettuce, Be At One, and Popworld, to name a few. We're proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms – including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive.
Benefits:
- Reward Card via the MiXR App – 25% off food and drink for you and all your friends across our Managed Pubs
- Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers for Team Leaders
- VIP entry to our Pubs and Bars
- Stonegate Hotel Discounts
- Flexible working
- Corporate Discounted Rates at David Lloyd and PureGym
- Discounted Dental Insurance
- Stream – Early access to your earned wages
- Award winning development programmes
To be considered for the Front of House Team Leader position at Brass Monkey you must be 18 or over as the role involves the sale of alcohol. If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact Brass Monkey directly.
Front of House Team Leader Front of House Team Leader in Plymouth employer: Stonegate Group
At Brass Monkey, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates individuality and inclusivity. Our Front of House Team Leaders enjoy a range of benefits including flexible working hours, discounts across our managed pubs, and access to award-winning development programmes, all within the lively atmosphere of Plymouth's best pub experience. Join us to lead a passionate team in creating memorable moments for our guests while growing your career in the UK's largest pub operator.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Team Leader Front of House Team Leader in Plymouth
✨Tip Number 1
Get to know the pub culture! Spend some time in Brass Monkey or similar venues to understand the vibe and what makes them tick. This will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Chat with current employees or regulars at the pub. They can give you insider tips on what the management values and how to stand out during your interview.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various scenarios, like dealing with difficult guests or motivating your team. This shows you’re ready to lead and create that amazing guest experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and keen to join the team at Brass Monkey!
We think you need these skills to ace Front of House Team Leader Front of House Team Leader in Plymouth
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your words. Remember, we’re all about creating a warm and welcoming environment, so show us how you can contribute to that vibe.
Tailor Your Application:Make sure to tailor your application specifically for the Front of House Team Leader role at Brass Monkey. Highlight your experience in leading teams and delivering great guest experiences. We love seeing how your skills align with our vision, so be specific about what you can bring to the table!
Keep It Clear and Concise:While we love a good story, keep your application clear and to the point. Use bullet points or short paragraphs to make it easy for us to read. We want to quickly see why you’d be a fantastic fit for our team, so clarity is key!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing pub culture right there. We can’t wait to hear from you!
How to prepare for a job interview at Stonegate Group
✨Know the Venue Inside Out
Before your interview, make sure you’re familiar with Brass Monkey and its unique offerings. Understand their menu, special events, and the overall vibe of the pub. This will not only show your genuine interest but also help you discuss how you can contribute to creating that amazing guest experience.
✨Showcase Your Leadership Skills
As a Front of House Team Leader, you'll need to motivate and encourage your team. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight your ability to foster a warm and welcoming environment, as this aligns perfectly with what they’re looking for.
✨Emphasise Customer Experience
Brass Monkey prides itself on delivering an exceptional guest experience. Be ready to discuss your approach to customer service and how you would ensure guests feel valued and comfortable. Share specific strategies you’ve used in the past to enhance customer satisfaction.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, upcoming events, or how they measure success in guest experiences. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
