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- Tasks: Support the Operations Director with admin tasks and improve daily operations.
- Company: Join Stonegate Group, the UK's largest pub operator with a vibrant culture.
- Benefits: Enjoy 25 days annual leave, flexible support, and exclusive discounts.
- Why this job: Be part of a diverse team that values individuality and promotes wellbeing.
- Qualifications: Strong organisational skills, customer care focus, and proficiency in MS Office required.
- Other info: Occasional travel within the UK may be needed.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Operations Support Coordinator, Pub Partners
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Operations Support Coordinator, Pub Partners
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About Us
Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues, with well-loved brands like Slug & Lettuce, Be At One, and Popworld. We’re proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms—including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive.
About Us
Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues, with well-loved brands like Slug & Lettuce, Be At One, and Popworld. We’re proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms—including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive.
Purpose of the Role:
To provide high-level administrative support to the Operations Director and Senior Leadership Team within an allocated division, ensuring the efficient delivery of day-to-day operations. The role is focused on driving operational effectiveness, promoting cross-departmental collaboration, and embedding consistent working practices. Responsibilities include proactive diary and meeting management, handling enquiries, and coordinating travel and accommodation arrangements as required.
Duties and Responsibilities:
- Attend and prepare for meetings, producing presentations and clear action points or minutes as required, taking ownership of action points to alleviate work from field-based teams, along with taking an active part to share priorities
- Manage incoming and outgoing correspondence, some of a confidential nature
- Advising relevant departments of any changes within divisions
- Supporting with the facilitation of Regional Manager inductions
- Provide administrative support to Regional Managers, including but not limited to fact finding, collation of information, running reports and be the point of contact to resolve actions
- Raise orders and credits; maintain accurate records for accounting purposes
- Proactively look for improvements of ways of working within the Division to better support the team
- Take an active role in current project work
Skills and Experience:
- Service orientated; takes ownership with excellent focus on customer care and query resolution
- Exceptional time management and organisational skills; administering multiple tasks within budget & deadline
- Clear written & verbal communication skills with strong attention to detail; specifically typing and letter writing
- Proactive team worker able to work with autonomy
- Strong interpersonal skills demonstrating the ability to develop relationships, manage expectations and business needs
- Positive, approach; Adaptable to changing priorities
- Ability to remain calm under pressure
- Establish trust and maintain confidentiality
- Fully competent in all MS Office packages
- Accurate recording of all data and information
- Excel report compilation, manipulation, use of formulae, v lookup, pivot tables
The role will require occasional travel and overnight stays within the UK.
What makes Stonegate a great place to work?
At Stonegate, we believe that when you feel your best, you do your best. That’s why we’re committed to supporting the health, happiness, and overall wellbeing of every team member. From lifestyle perks and flexible support to mental health resources, our benefits are designed to help you thrive—both in and out of work.
- 25 days of annual leave, plus 8 bank holidays, with the option to purchase up to 5 additional days of leave each year
- Bonus Scheme
- Access to discounted Private Medical Insurance through Vitality
- Exclusive discounts on Dental Insurance
- Reward Card via the MiXR app, giving you and your friends 25% off food and drinks as well as VIP entry across our Managed Estate
- Life Assurance which gives access to Help @ Hand
- Access to your pay early via Wagestream
- The Stonegate Xtra portal with access to a wide range of high street discounts and offers
- Discounted access to David Lloyd membership
- Award winning Learning & Development programmes to drive your career
If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. You can contact us on recruitment.support@stonegategroup.co.uk.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Project Management and Information Technology
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Industries
Hospitality
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Operations Support Coordinator, Pub Partners employer: Stonegate Group
Contact Detail:
Stonegate Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Coordinator, Pub Partners
✨Tip Number 1
Familiarise yourself with Stonegate Group's brands and values. Understanding their commitment to inclusivity and operational excellence will help you align your responses during interviews, showcasing how you can contribute to their culture.
✨Tip Number 2
Highlight your organisational skills by preparing examples of how you've successfully managed multiple tasks or projects in the past. This will demonstrate your ability to handle the diverse responsibilities of the Operations Support Coordinator role.
✨Tip Number 3
Network with current or former employees of Stonegate Group on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and may even lead to a referral, increasing your chances of landing an interview.
✨Tip Number 4
Prepare for potential interview questions by practising your responses to common scenarios related to diary management, communication, and problem-solving. Being ready with specific examples will help you stand out as a proactive candidate.
We think you need these skills to ace Operations Support Coordinator, Pub Partners
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and skills required for the Operations Support Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in administrative support and project management. Use bullet points for clarity and focus on achievements that demonstrate your organisational skills and attention to detail.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Stonegate Group that resonate with you, such as their commitment to inclusivity and employee wellbeing. Highlight your customer service orientation and ability to manage multiple tasks effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Operations Support Coordinator role.
How to prepare for a job interview at Stonegate Group
✨Research Stonegate Group
Before your interview, take some time to learn about Stonegate Group and its brands. Understanding their values, culture, and recent developments will help you tailor your responses and show genuine interest in the company.
✨Demonstrate Organisational Skills
As an Operations Support Coordinator, you'll need exceptional organisational skills. Be prepared to discuss specific examples from your past experiences where you've successfully managed multiple tasks or projects, highlighting your time management abilities.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving and interpersonal skills. Think of situations where you've had to resolve conflicts or improve processes, and be ready to explain your thought process and the outcomes.
✨Showcase Your Communication Skills
Clear written and verbal communication is crucial for this role. During the interview, practice articulating your thoughts clearly and concisely. You might also want to prepare a brief presentation on a relevant topic to demonstrate your ability to convey information effectively.