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For Companies At a Glance
- Tasks: Serve delicious food and drinks while creating a welcoming atmosphere for guests.
- Company: Join Stonegate Group, the UK's largest pub operator with a vibrant culture.
- Benefits: Enjoy discounts, flexible working, and early access to your wages.
- Why this job: Be part of a lively team and enhance guest experiences in a fun environment.
- Qualifications: No experience needed, just a passion for teamwork and customer service.
- Other info: Great opportunities for personal growth and a supportive work culture.
Location – Gosforth Hotel
Front of House Team Member
About Us
Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues, including Slug & Lettuce, Be At One, and Popworld, to name a few. We’re proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms—including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive..
The Opportunity
At Gosforth Hotel, we are looking for Front of House Team Members who enjoy working as part of a team. We will provide all the training and support you need to build your skills. What’s most important is your ability to connect with the team and help create a positive experience for our guests.
Can you …
A little bit about us…
Each pub has its own story, character, and loyal locals, but they all share the same welcoming spirit. Whether it’s top-notch sports screenings, quiz nights, or DJs keeping the party going, there’s always something happening. At most of our pubs, you’ll find proper pub grub – with big, juicy burgers and classic fish and chips being firm favourites. And when it comes to pouring a cracking pint, we’ve got it nailed. We serve up real value, a great atmosphere, and a pub experience that’s worth every penny. Only a fifteen-minute walk from the South Gosforth metro station, The Gosforth Hotel is a local high-street pub, centred around live sport and local cask ale. Lunchtimes are busy, with a good-value offering on quality food for our guests. We stock cask ale from a vast range of local and national breweries; we are a real ale paradise.
What\’s in it for you?
If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact Gosforth Hotel directly.
Front of House Team Member employer: Stonegate Group
Contact Detail:
Stonegate Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Team Member
✨Tip Number 1
Get to know the venue! Before your interview, pop into Percy Arms and soak up the atmosphere. Chat with the staff and get a feel for the vibe. This will help you connect with the team during your interview and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! As a Front of House Team Member, you'll be interacting with guests all day. Role-play common scenarios with friends or family to boost your confidence in providing friendly recommendations and handling any tricky situations.
✨Tip Number 3
Show your enthusiasm! When you apply through our website, make sure your personality shines through. Let us know why you want to join the Stonegate Group and how you can contribute to creating a positive experience for our guests.
✨Tip Number 4
Follow up after your application! A quick message thanking the hiring team for considering your application can go a long way. It shows you're keen and keeps you on their radar as they sift through candidates.
We think you need these skills to ace Front of House Team Member
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your unique qualities and experiences that make you a great fit for the Front of House Team.
Tailor Your Application: Make sure to customise your application to match the vibe of Percy Arms. Highlight any relevant experience in hospitality or teamwork, and mention how you can contribute to creating a welcoming atmosphere for our guests.
Show Enthusiasm: We love seeing passion! In your application, express your excitement about working in a lively pub environment and how you can help enhance the guest experience with your friendly recommendations and service.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining the Stonegate Group family!
How to prepare for a job interview at Stonegate Group
✨Know the Venue
Before your interview, take some time to familiarise yourself with Percy Arms and its atmosphere. Check out their menu, understand their events, and get a feel for the vibe. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Front of House Team Member, your ability to connect with guests is key. During the interview, share examples of how you've provided excellent customer service in the past. Highlight any experiences where you’ve gone above and beyond to create a positive experience for customers.
✨Emphasise Teamwork
Stonegate Group values teamwork, so be sure to discuss your experiences working collaboratively with others. Share specific instances where you contributed to a team effort, whether in a previous job or during group activities. This will demonstrate that you can fit into their inclusive culture.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. Inquire about the training process, team dynamics, or upcoming events at Percy Arms. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.