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For Companies At a Glance
- Tasks: Serve delicious food and drinks while creating a welcoming atmosphere for guests.
- Company: Join Stonegate Group, the UK's largest pub and bar operator with a vibrant culture.
- Benefits: Enjoy discounts, flexible working, and early access to your wages.
- Why this job: Be part of a fun team and make memorable experiences for guests.
- Qualifications: A passion for teamwork and guest service; no prior experience needed.
- Other info: Inclusive environment with training and support to help you thrive.
Overview
Location – Downs Hotel
The Opportunity
At Downs Hotel, we are looking for Front of House Team Members who enjoy working as part of a team. We will provide all the training and support you need to build your skills. What’s most important is your ability to connect with the team and help create a positive experience for our guests.
A Little Bit About Us
We\\\’re a small batch of handpicked locals – your home for British hospitality. Regardless of the occasion, we’re here to serve great-tasting food and drink, with our guests at the heart of everything we do. The Downs Hotel is a striking pub and hotel serving delicious food and drinks from Woodingdean, Brighton. With a food menu boasting a range of traditional British dishes and modern bites, and a drinks range spanning craft and cask ales, wines, spirits and cocktails, our pub is the perfect spot for everything from a relaxing drink to a hearty evening meal. We also offer unique experiences for more special visits, like chic Champagne brunches and cosy overnight stays – so, no matter what the occasion, our guests are taken care of here at Downs Hotel.
Responsibilities
- Help prepare and serve our delicious food and drinks at Downs Hotel.
- Offer friendly recommendations to enhance the guest experience.
- Contribute to maintaining a clean and safe environment for guests and team members.
What’s in it for you?
- Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs
- Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers
- VIP entry to our Pubs and Bars
- Stonegate Hotel Discounts
- Flexible working
- Corporate Discounted Rates at David Lloyd and PureGym
- Discounted Dental Insurance
- Stream – Early access to your earned wages
If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact Downs Hotel directly.
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Front of House Team Member employer: Stonegate Group
Contact Detail:
Stonegate Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Team Member
✨Tip Number 1
Get to know the venue! Before your interview, pop into Downs Hotel and soak up the atmosphere. Chat with the staff if you can; it shows you're genuinely interested and helps you understand the vibe.
✨Tip Number 2
Practice your people skills! As a Front of House Team Member, connecting with guests is key. Role-play common scenarios with friends or family to boost your confidence in providing excellent service.
✨Tip Number 3
Show your enthusiasm! When you apply through our website, make sure your personality shines through. Let us know why you’re excited about joining the team and how you can contribute to creating a positive experience for guests.
✨Tip Number 4
Follow up after your application! A quick email thanking the hiring manager for their time can set you apart. It shows you're keen and keeps you on their radar as they make their decision.
We think you need these skills to ace Front of House Team Member
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond just your skills. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Front of House role at Downs Hotel. Highlight any relevant experience and skills that match what we're looking for, like teamwork and guest service. It shows us you’re genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy and straightforward – just follow the prompts!
How to prepare for a job interview at Stonegate Group
✨Know the Company
Before your interview, take some time to research Stonegate Group and its brands like Slug & Lettuce and Be At One. Understanding their values and culture will help you connect better during the interview and show that you're genuinely interested in being part of their team.
✨Showcase Your Team Spirit
Since the role is all about teamwork, be ready to share examples of how you've successfully worked with others in the past. Highlighting your ability to collaborate and contribute to a positive environment will resonate well with the interviewers.
✨Prepare for Guest Interaction Scenarios
Think about how you would handle various guest situations, from taking orders to resolving complaints. Practising these scenarios can help you demonstrate your customer service skills and your commitment to enhancing the guest experience.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process or how the team maintains a positive atmosphere. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
