At a Glance
- Tasks: Lead and motivate the Front of House team while ensuring smooth operations.
- Company: Join Stonegate Group, a vibrant pub operator with unique venues across the UK.
- Benefits: Enjoy 25% off food and drinks, discounts at retailers, and early access to wages.
- Other info: Opportunities for career growth and support for applicants with disabilities.
- Why this job: Be part of a welcoming environment with a fun culture and loyal locals.
- Qualifications: Must be 18 or over; experience in hospitality is a plus.
The predicted salary is between 28800 - 43200 € per year.
Front of House Team Leader
About Us
Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues, including Slug & Lettuce, Be At One, and Popworld, to name a few. We’re proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms—including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive.
The Opportunity
We are looking for an experienced Front of House Team Leader who can lead, motivate and encourage the wider team to deliver an amazing guest experience at George.
Can you…
- Work alongside the management team to bring our shared vision to life.
- Help maintain smooth operations and consistency.
- Foster a warm and welcoming environment where guests feel comfortable and valued.
Each pub has its own story, character, and loyal locals, but they all share the same welcoming spirit. Whether it’s top-notch sports screenings, quiz nights, or DJs keeping the party going, there’s always something happening. At most of our pubs, you’ll find proper pub grub – with big, juicy burgers and classic fish and chips being firm favourites. And when it comes to pouring a cracking pint, we’ve got it nailed. We serve up real value, a great atmosphere, and a pub experience that’s worth every penny. Here at The George, we are the heart of the community. From the locals that have been drinking here for 40 years to the office workers that frequent at lunch times. It’s the true heart of the East End, with a diverse mix of people at any given time. We offer live music and quality food. The George really is the hidden gem of the Isle of Dogs.
What\'s in it for you?
- Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs
- Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers for Team Leaders
- VIP entry to our Pubs and Bars
- Stonegate Hotel Discounts
- Flexible working
- Corporate Discounted Rates at David Lloyd and PureGym
- Discounted Dental Insurance
- Stream – Early access to your earned wages
- Award winning development programmes
If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact George directly.
Front of House Team Leader in Guildford employer: Stonegate Group
At Stonegate Group, we pride ourselves on creating a vibrant and inclusive work culture where our Front of House Team Leaders can thrive. Located in the historic Three Pigeons pub in Guildford, you will enjoy a supportive environment that values your contributions while offering fantastic benefits such as discounts across our venues, early access to wages, and opportunities for personal growth within our diverse portfolio of pubs and bars. Join us to be part of a team that not only serves great food and drinks but also fosters a sense of community and belonging.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Team Leader in Guildford
✨Tip Number 1
Familiarise yourself with the unique character of The Three Pigeons and its offerings. Understanding the pub's history, menu, and atmosphere will help you connect with the management team and demonstrate your genuine interest in the role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully motivated and managed a team in previous roles. Be ready to discuss specific situations where you improved team performance or enhanced customer experiences.
✨Tip Number 3
Network with current or former employees of Stonegate Group if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 4
Prepare thoughtful questions about the pub's operations and future goals. This shows your enthusiasm for the role and your commitment to contributing positively to the team and the overall guest experience.
We think you need these skills to ace Front of House Team Leader in Guildford
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and expectations of a Front of House Team Leader. Tailor your application to highlight relevant experience in leading teams and creating a welcoming environment.
Showcase Your Experience:In your CV and cover letter, emphasise your previous experience in hospitality or team leadership. Use specific examples that demonstrate your ability to motivate staff and maintain smooth operations.
Highlight Customer Service Skills:Since the role involves fostering a warm atmosphere for guests, make sure to include any customer service achievements or experiences. Mention how you’ve handled difficult situations or improved guest satisfaction in past roles.
Personalise Your Application:Address your application to the hiring manager if possible, and mention why you are specifically interested in working at The Three Pigeons. This shows genuine interest and can set you apart from other candidates.
How to prepare for a job interview at Stonegate Group
✨Show Your Leadership Skills
As a Front of House Team Leader, you'll need to demonstrate your ability to lead and motivate a team. Be prepared to share examples of how you've successfully managed a team in the past, highlighting your communication and conflict resolution skills.
✨Understand the Venue's Character
Familiarise yourself with The Three Pigeons and its unique offerings. Mention specific aspects of the pub, like its history or menu items, during the interview to show your genuine interest and understanding of the establishment.
✨Emphasise Customer Service
The role is all about creating a welcoming environment for guests. Prepare to discuss your approach to customer service and how you would ensure that every guest feels valued and comfortable during their visit.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle various situations, such as dealing with difficult customers or managing busy shifts. Think through potential scenarios in advance and outline your strategies for maintaining smooth operations.
