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- Tasks: Lead and motivate the team to create an unforgettable guest experience.
- Company: Stonegate Group operates iconic pubs and bars across the UK, known for their vibrant atmosphere.
- Benefits: Enjoy discounts on food, drinks, and retail, plus flexible working and early wage access.
- Why this job: Join a fun, energetic team in a lively venue where every night is unique.
- Qualifications: Must be 18 or over with experience in hospitality management.
- Other info: Located at Ark Manchester, just a minute from Deansgate station.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for an experienced Front of House Team Leader who can lead, motivate and encourage the wider team to deliver an amazing guest experience at Ark.
Can you...
- Work alongside the management team to bring our shared vision to life.
- Help maintain smooth operations and consistency.
- Foster a warm and welcoming environment where guests feel comfortable and valued.
A Little Bit About Us...
Venues is the party animal of Stonegate Group. From iconic nightclubs such as Ark or Rosies to our fantastic LGBTQ+ bars across the UK or Latin London venues to retro-tastic clubs, there is quite literally something for everyone! Our Venues team lives and breathes the electric atmosphere with our famous tours, events and get-up-and-dance music policy. We’re looking for the people who’d be the first on the dancefloor, so if that sounds like you, we want to hear from you. Ark Manchester is one of the most popular venues on the iconic Deansgate Locks and a minute's walk from Deansgate train station and tram stop. Each night of the week offers something different, so whether our guests fancy a quiet drink overlooking the canal or want to dance with their friends to some great live DJs, Ark has something for everyone.
What’s in it for you?
- Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs
- Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers for Team Leaders
- VIP entry to our Pubs and Bars
- Stonegate Hotel Discounts
- Flexible working
- David Lloyd Corporate Discount Rates
- Discounted Dental Insurance
- Wagestream – Early access to your earned wages
- Award winning development programmes
To be considered for the Front of House Team Leader position at Ark you must be 18 or over as the role involves the sale of alcohol.
At Stonegate Group, we’re proud to be the biggest operator of pubs, bars, and late-night venues in the United Kingdom. Our leading brands are diverse and well-known, including names like Slug and Lettuce, Be At One and Popworld.
If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact Ark directly.
Front of House Team Leader employer: Stonegate Group
Contact Detail:
Stonegate Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Team Leader
✨Tip Number 1
Familiarise yourself with Stonegate Group's values and culture. Understanding their commitment to creating a vibrant atmosphere will help you align your answers during interviews and demonstrate that you're a great fit for the Front of House Team Leader role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully motivated and managed teams in previous roles. Highlighting specific instances where you've improved guest experiences will make you stand out.
✨Tip Number 3
Network with current or former employees of Stonegate Group, especially those who have worked in similar roles. They can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
✨Tip Number 4
Prepare to discuss how you would handle various scenarios that may arise in a busy front-of-house environment. Being able to articulate your problem-solving skills and customer service approach will demonstrate your readiness for the role.
We think you need these skills to ace Front of House Team Leader
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Front of House Team Leader. Highlight your experience in leading teams and creating a welcoming environment in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your leadership abilities, customer service experience, and any relevant achievements in the hospitality sector.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your enthusiasm for the role at Ark. Mention specific examples of how you've motivated teams or improved guest experiences in previous positions.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-formatted and professional.
How to prepare for a job interview at Stonegate Group
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences where you went above and beyond to create a memorable guest experience, as this aligns perfectly with the role's focus on delivering amazing service.
✨Demonstrate Leadership Skills
As a Front of House Team Leader, you'll need to motivate and lead your team effectively. Prepare examples of how you've successfully led a team in the past, highlighting your ability to foster a positive environment and resolve conflicts.
✨Understand the Venue's Vibe
Familiarise yourself with Ark and its unique atmosphere. Mention specific events or features that stand out to you during the interview, showing that you understand the venue's culture and can contribute to its lively environment.
✨Prepare Questions for the Interviewers
Have a few thoughtful questions ready to ask your interviewers. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values, especially regarding teamwork and guest experience.
