Front of House Team Leader

Front of House Team Leader

Bath Full-Time 24000 - 36000 £ / year (est.) No home office possible
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Stonegate Group

At a Glance

  • Tasks: Lead and motivate the team to create an amazing guest experience.
  • Company: Stonegate Group operates the UK's largest pubs and bars, known for their vibrant atmosphere.
  • Benefits: Enjoy 25% off food and drink, flexible working, and discounts on hotels and dental insurance.
  • Other info: Opportunity for career development with award-winning training programmes.
  • Why this job: Join a lively pub environment with exciting events and a strong community spirit.
  • Qualifications: Must be 18 or over; experience in hospitality is preferred.

The predicted salary is between 24000 - 36000 £ per year.

We are looking for an experienced Front of House Team Leader who can lead, motivate and encourage the wider team to deliver an amazing guest experience at Lamb & Lion.

Can you...

  • Work alongside the management team to bring our shared vision to life.
  • Help maintain smooth operations and consistency.
  • Foster a warm and welcoming environment where guests feel comfortable and valued.

A Little Bit About Us...

Each pub has its own story, character, and loyal locals, but they all share the same welcoming spirit. Whether it’s top-notch sports screenings, quiz nights, or DJs keeping the party going, there’s always something happening. At most of our pubs, you’ll find proper pub grub – with big, juicy burgers and classic fish and chips being firm favourites. And when it comes to pouring a cracking pint, we’ve got it nailed. We serve up real value, a great atmosphere, and a pub experience that’s worth every penny. The Lamb and Lion is a popular local pub in Bath City Centre. With two big screens and many more screens split between the inside of the pub and outside in our large covered beer garden, we are known as the number one sports pub in Bath and offer traditional pub food with a wide range of beers and spirits.

What’s in it for you?

  • Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs
  • Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers for Team Leaders
  • VIP entry to our Pubs and Bars
  • Stonegate Hotel Discounts
  • Flexible working
  • David Lloyd Corporate Discount Rates
  • Discounted Dental Insurance
  • Wagestream – Early access to your earned wages
  • Award winning development programmes

To be considered for the Front of House Team Leader position at Lamb & Lion you must be 18 or over as the role involves the sale of alcohol.

At Stonegate Group, we're proud to be the biggest operator of pubs, bars, and late-night venues in the United Kingdom. Our leading brands are diverse and well-known, including names like Slug and Lettuce, Be At One and Popworld. Find out more about a career with Stonegate Group at www.stonegatecareers.co.uk

If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact Lamb & Lion directly.

Front of House Team Leader employer: Stonegate Group

At Stonegate Group, we pride ourselves on being the largest operator of pubs and bars in the UK, offering a vibrant work culture that celebrates individuality and teamwork. As a Front of House Team Leader at the Lamb & Lion in Bath, you'll enjoy a range of benefits including flexible working hours, discounts across our managed pubs, and access to award-winning development programmes, all while fostering a welcoming environment for guests and leading a passionate team.
Stonegate Group

Contact Detail:

Stonegate Group Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Front of House Team Leader

✨Tip Number 1

Familiarise yourself with the Lamb & Lion's unique atmosphere and offerings. Understanding their menu, special events, and what makes them a popular sports pub will help you connect with the team during your interview.

✨Tip Number 2

Showcase your leadership skills by preparing examples of how you've successfully motivated a team in previous roles. Highlighting specific instances where you've improved guest experiences can set you apart from other candidates.

✨Tip Number 3

Network with current or former employees of Stonegate Group to gain insights into their company culture and expectations. This can provide you with valuable information that you can use to tailor your approach during the application process.

✨Tip Number 4

Demonstrate your passion for hospitality by discussing recent trends in the industry or sharing your thoughts on enhancing guest experiences. This shows that you're not just looking for a job, but are genuinely interested in contributing to the team's success.

We think you need these skills to ace Front of House Team Leader

Leadership Skills
Team Motivation
Customer Service Excellence
Conflict Resolution
Communication Skills
Operational Management
Time Management
Problem-Solving Skills
Attention to Detail
Sales and Upselling Techniques
Knowledge of Food and Beverage Service
Ability to Work Under Pressure
Training and Development Skills
Adaptability

Some tips for your application 🫡

Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Front of House Team Leader position. Tailor your application to highlight your relevant experience in leading teams and delivering excellent guest experiences.

Showcase Leadership Skills: In your CV and cover letter, emphasise your leadership abilities. Provide specific examples of how you've motivated and encouraged a team in previous roles, particularly in hospitality settings.

Highlight Customer Service Experience: Since the role focuses on creating a welcoming environment for guests, make sure to include any customer service experience you have. Mention situations where you went above and beyond to ensure customer satisfaction.

Personalise Your Application: Address your application to the hiring manager if possible, and mention why you are specifically interested in working at Lamb & Lion. This shows genuine interest and can set you apart from other candidates.

How to prepare for a job interview at Stonegate Group

✨Show Your Leadership Skills

As a Front of House Team Leader, you'll need to demonstrate your ability to lead and motivate a team. Be prepared to share examples of how you've successfully managed a team in the past, highlighting your communication and conflict resolution skills.

✨Understand the Venue's Atmosphere

Familiarise yourself with the Lamb & Lion's unique character and offerings. Mention specific aspects of the pub that resonate with you during the interview, such as its sports screenings or traditional pub food, to show your genuine interest in the role.

✨Emphasise Guest Experience

The role focuses on delivering an amazing guest experience. Prepare to discuss how you would create a warm and welcoming environment for guests, and provide examples of how you've enhanced customer satisfaction in previous roles.

✨Be Ready for Scenario Questions

Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face in a busy pub environment and how you would handle them, ensuring you convey your ability to maintain smooth operations.

Front of House Team Leader
Stonegate Group
Location: Bath
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