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For Companies At a Glance
- Tasks: Lead and motivate the team to create an amazing guest experience.
- Company: Join Stonegate Group, the UK's largest pub and bar operator with a focus on inclusivity.
- Benefits: Enjoy 25% off food and drink, flexible working, and exclusive discounts.
- Why this job: Be part of a vibrant culture that values individuality and fosters a welcoming environment.
- Qualifications: Must be 18 or over; experience in hospitality is a plus.
- Other info: Opportunities for personal development and early access to earned wages.
The predicted salary is between 24000 - 36000 £ per year.
Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues, including Slug & Lettuce, Be At One, and Popworld, to name a few. We’re proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms—including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive.
Location
Slug & Lettuce, Cardiff
Front of House Team Leader
The Opportunity
We are looking for an experienced Front of House Team Leader who can lead, motivate and encourage the wider team to deliver an amazing guest experience at Slug And Lettuce.
Responsibilities
- Work alongside the management team to bring our shared vision to life.
- Help maintain smooth operations and consistency.
- Foster a warm and welcoming environment where guests feel comfortable and valued.
About Us
Be Together. Get Together. Out Together. That’s our mantra! We’re S&L, where the lushest of eats meet all-time cocktail sensations. But we aren’t just about the here and now. We’re here for a good time and a long time, because we know all the best moments are the ones to remember. We serve energy and togetherness, and our squad is what makes it all possible. Slug & Lettuce, located two minutes away from the bustling Queen Street and St. David\’s Shopping Centre, is a top‑notch destination for our guests to catch up with friends, enjoy private events, or host an all-important hen do. The modern bar with dining area also features a lovely outdoor garden perfect for alfresco food or drinks. The food on offer is bursting with fantastic choices. We offer the best happy hour in town with 2‑4‑1 cocktails all day, every day!
What\’s in it for you?
- Reward Card via the MiXR App – 25% off food and drink for you and all your friends across our Managed Pubs
- Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers for Team Leaders
- VIP entry to our Pubs and Bars
- Stonegate Hotel Discounts
- Flexible working
- Corporate Discounted Rates at David Lloyd and PureGym
- Discounted Dental Insurance
- Stream – Early access to your earned wages
- Award‑winning development programmes
To be considered for the Front of House Team Leader position at Slug And Lettuce you must be 18 or over as the role involves the sale of alcohol.
If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact Slug And Lettuce directly.
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Front of House Team Leader employer: Stonegate Group
Contact Detail:
Stonegate Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Team Leader
✨Tip Number 1
Familiarise yourself with Stonegate Group's values and culture. Understanding their commitment to inclusivity and individuality will help you align your approach during interviews and discussions, showcasing how you can contribute to their welcoming environment.
✨Tip Number 2
Highlight your leadership experience in hospitality settings. Be prepared to share specific examples of how you've motivated teams and improved guest experiences in previous roles, as this will demonstrate your capability to lead at Pen & Wig.
✨Tip Number 3
Research the Pen & Wig venue and its offerings. Knowing the menu, drink specials, and unique features of the pub will allow you to engage in meaningful conversations during the interview, showing your genuine interest in the role.
✨Tip Number 4
Network with current or former employees of Stonegate Group. They can provide valuable insights into the company culture and expectations for the Front of House Team Leader role, which can help you tailor your approach when applying.
We think you need these skills to ace Front of House Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Front of House Team Leader position. Tailor your application to highlight relevant experience and skills that align with what Stonegate Group is looking for.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous experience in hospitality, particularly in leadership roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to lead and motivate a team.
Write a Personalised Cover Letter: In your cover letter, express your passion for the hospitality industry and your commitment to providing excellent guest experiences. Mention specific examples from your past roles that showcase your leadership skills and how you can contribute to the team at Pen & Wig.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Stonegate Group
✨Show Your Leadership Skills
As a Front of House Team Leader, demonstrating your leadership abilities is crucial. Be prepared to share examples of how you've motivated and encouraged your team in previous roles, highlighting any specific challenges you overcame.
✨Emphasise Guest Experience
Stonegate Group values an amazing guest experience. During the interview, discuss your approach to creating a warm and welcoming environment for guests. Share any relevant experiences where you enhanced customer satisfaction.
✨Understand the Brand
Familiarise yourself with the Pen & Wig and its offerings. Knowing the menu, drink specials, and the overall vibe will show your genuine interest in the role and help you connect with the interviewers.
✨Be Open About Inclusivity
Stonegate Group promotes an inclusive culture. Be ready to discuss how you can contribute to this environment, especially regarding neurodiversity. Sharing your thoughts on fostering inclusivity can set you apart from other candidates.
