Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the Property Department with customer service and maintenance coordination.
- Company: Join Stonegate Group, the UK's largest pub operator with a vibrant culture.
- Benefits: Enjoy 25 days annual leave, healthcare, discounts, and a fun work environment.
- Why this job: Be part of a dynamic team, enhancing your skills while making a real impact.
- Qualifications: Strong communication, organisation, and customer service skills are essential.
- Other info: Flexible working hours, including occasional weekends, in a supportive office environment.
The predicted salary is between 28800 - 43200 £ per year.
Social network you want to login/join with:
col-narrow-left
Client:
Location:
Job Category:
Other
–
EU work permit required:
Yes
col-narrow-right
Job Reference:
a75e89033199
Job Views:
6
Posted:
12.08.2025
Expiry Date:
26.09.2025
col-wide
Job Description:
Purpose of the role:
As FM Helpdesk Coordinator, you will provide administrative support to the Property Department and field-based teams, utilising knowledge in order to provide excellent customer service across all areas of responsibility. The role will provide support on repair and maintenance systems aligned to the business, administering contractor quotations and for providing oversite to ensure that works are completed in a timely manner.
As FM Helpdesk Coordinator, youwill also maintain business continuity at all times, prioritising activity accordingly including frequent adjustment, as well asidentifying opportunities for better ways of working and sharing best practice amongst the wider Property Support Team.
The role requires someone with excellent customer service and communication skills, highly organised, resilient, acting as a key link between field-based staff, contractors, suppliers and administrative colleagues. The role requires a flexible approach to the working week, including occasional weekends.
Duties & Responsibilities:
- Provide exceptional customer service support to our 4,000 pubs and our field colleagues.
- Inbound and outbound phone calls to pubs, contractors and other colleagues daily.
- Develop relationships with key stakeholders and manage customer expectations.
- Taking ownership of complex queries and issues and seeing them through until resolution.
- Communicate promptly and effectively with people at all levels within the business.
- Be resilient and robust in your approach to get the right outcome for each pub and the business.
- Able to prioritise and balance a frequently changing workload.
- Comfortable managing and resolving conflict.
- Strive for perfection and accuracy in everything that you do.
- Commercial awareness – understand the need to work with pace and accuracy.
- Effective time management and organisational skills.
- Clear written & verbal communication skills with good attention to detail.
- Proactive team worker able to work with autonomy.
- Strong interpersonal skills.
- Service orientated; takes ownership with strong focus on call management and query resolution.
- Positive, can do approach; adapts to changing priorities.
- Demonstrates strategic thinking.
- Confident to manage conflict.
A little bit about us…
The Solihull Pub Support Team offices are light and airy offices in Shirley, Solihull, where you will be greeted by our Welcome Team. We have free onsite secure parking with EV charging and cycle storage, a subsidised canteen serving breakfast and lunch, as well as an onsite pub used for social events. The offices are fully accessible.
What\’s in it for you?
- 25 days annual leave
- Annual Leave Purchase Scheme
- Pension
- Vitality Healthcare
- The Stonegate discount card offering discounts across our managed estate
- Online benefits portal offering discounts across the High Street and other retailers
At Stonegate Group, we\’re proud to be the biggest operator of pubs, bars, and late-night venues in the United Kingdom. Our leading brands are diverse and well-known, including names like Slug & Lettuce, Be At One and Popworld. Find out more about a career with Stonegate Group at .
If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you.
#J-18808-Ljbffr
FM Helpdesk Coordinator - 12 month FTC employer: Stonegate Group
Contact Detail:
Stonegate Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FM Helpdesk Coordinator - 12 month FTC
✨Tip Number 1
Familiarise yourself with the pub industry and the specific challenges faced by property management teams. Understanding the nuances of customer service in this sector will help you stand out during discussions.
✨Tip Number 2
Practice your communication skills, especially in handling complex queries. Role-playing scenarios with friends or family can help you become more confident in managing calls and resolving issues effectively.
✨Tip Number 3
Network with current or former employees of Stonegate Group on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Demonstrate your organisational skills by preparing a mock schedule for managing multiple tasks. This will show your potential employer that you can handle a dynamic workload and prioritise effectively.
We think you need these skills to ace FM Helpdesk Coordinator - 12 month FTC
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and skills required for the FM Helpdesk Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and administrative roles. Use bullet points for clarity and focus on achievements that demonstrate your organisational and communication skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples of how you've successfully managed customer queries or worked in a fast-paced environment, showcasing your problem-solving abilities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Stonegate Group
✨Showcase Your Customer Service Skills
As the FM Helpdesk Coordinator role heavily relies on excellent customer service, be prepared to share specific examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to communicate effectively and resolve issues promptly.
✨Demonstrate Organisational Skills
This position requires strong organisational abilities. During the interview, discuss how you prioritise tasks and manage a changing workload. You might want to mention any tools or methods you use to stay organised and ensure timely completion of tasks.
✨Prepare for Conflict Management Scenarios
Given that the role involves managing and resolving conflict, think of instances where you've successfully navigated difficult situations. Be ready to explain your approach and the outcomes, showcasing your resilience and problem-solving skills.
✨Research the Company Culture
Understanding the company culture at Stonegate Group can give you an edge. Familiarise yourself with their values and mission, and be ready to discuss how your personal values align with theirs. This shows your genuine interest in the role and the organisation.