At a Glance
- Tasks: Support the Property Department and field teams with excellent customer service and administrative tasks.
- Company: Join Stonegate Group, the UK's largest operator of pubs and bars, known for its vibrant brands.
- Benefits: Enjoy 25 days annual leave, healthcare perks, discounts, and a fun office environment.
- Other info: Flexible working hours, including occasional weekends, and a supportive workplace culture.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact in hospitality.
- Qualifications: Strong communication, organisational skills, and a proactive, service-oriented attitude are essential.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the FM Helpdesk Coordinator - 12 month FTC role at Stonegate Group
1 day ago Be among the first 25 applicants
Join to apply for the FM Helpdesk Coordinator - 12 month FTC role at Stonegate Group
Purpose of the role:
As FM Helpdesk Coordinator, you will provide administrative support to the Property Department and field-based teams, utilising knowledge in order to provide excellent customer service across all areas of responsibility. The role will provide support on repair and maintenance systems aligned to the business, administering contractor quotations and for providing oversite to ensure that works are completed in a timely manner.
Purpose of the role:
As FM Helpdesk Coordinator, you will provide administrative support to the Property Department and field-based teams, utilising knowledge in order to provide excellent customer service across all areas of responsibility. The role will provide support on repair and maintenance systems aligned to the business, administering contractor quotations and for providing oversite to ensure that works are completed in a timely manner.
As FM Helpdesk Coordinator, you will also maintain business continuity at all times, prioritising activity accordingly including frequent adjustment, as well as identifying opportunities for better ways of working and sharing best practice amongst the wider Property Support Team.
The role requires someone with excellent customer service and communication skills, highly organised, resilient, acting as a key link between field-based staff, contractors, suppliers and administrative colleagues. The role requires a flexible approach to the working week, including occasional weekends.
Duties & Responsibilities:
- Provide exceptional customer service support to our 4,000 pubs and our field colleagues.
- Inbound and outbound phone calls to pubs, contractors and other colleagues daily.
- Develop relationships with key stakeholders and manage customer expectations.
- Taking ownership of complex queries and issues and seeing them through until resolution.
- Communicate promptly and effectively with people at all levels within the business.
- Be resilient and robust in your approach to get the right outcome for each pub and the business.
- Able to prioritise and balance a frequently changing workload.
- Comfortable managing and resolving conflict.
- Strive for perfection and accuracy in everything that you do.
- Commercial awareness - understand the need to work with pace and accuracy.
- Effective time management and organisational skills.
- Clear written & verbal communication skills with good attention to detail.
- Proactive team worker able to work with autonomy.
- Strong interpersonal skills.
- Service orientated; takes ownership with strong focus on call management and query resolution.
- Positive, can do approach; adapts to changing priorities.
- Demonstrates strategic thinking.
- Confident to manage conflict.
The Solihull Pub Support Team offices are light and airy offices in Shirley, Solihull, where you will be greeted by our Welcome Team. We have free onsite secure parking with EV charging and cycle storage, a subsidised canteen serving breakfast and lunch, as well as an onsite pub used for social events. The offices are fully accessible.
What\'s in it for you?
- 25 days annual leave
- Annual Leave Purchase Scheme
- Pension
- Vitality Healthcare
- Opt in dental insurance programme
- Annual bonus scheme
- The Stonegate discount card offering discounts across our managed estate
- Online benefits portal offering discounts across the High Street and other retailers
If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you.
Seniority level
Seniority level
Entry level
Employment type
Employment type
Contract
Job function
Job function
Information TechnologyIndustries
Hospitality
Referrals increase your chances of interviewing at Stonegate Group by 2x
Sign in to set job alerts for “Help Desk Coordinator” roles.
West Midlands, England, United Kingdom 3 weeks ago
Dudley, England, United Kingdom 3 days ago
Birmingham, England, United Kingdom 2 weeks ago
Cannock Wood, England, United Kingdom 1 week ago
Birmingham, England, United Kingdom 1 week ago
West Midlands, England, United Kingdom 1 week ago
Worcestershire, England, United Kingdom 1 week ago
Worcestershire, England, United Kingdom 2 weeks ago
Worcestershire, England, United Kingdom 2 weeks ago
VodafoneThree - Engagement & Performance Specialist
Birmingham, England, United Kingdom 1 week ago
E-Mobility Technical Support Specialist M/F/X
West Midlands, England, United Kingdom 1 week ago
Council Tax/Business Rates Support Consultant
Warwickshire, England, United Kingdom 5 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrFM Helpdesk Coordinator - 12 month FTC in Birmingham employer: Stonegate Group
At Stonegate Group, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises employee well-being and growth. As an FM Helpdesk Coordinator in our Solihull office, you will enjoy a range of benefits including 25 days of annual leave, a subsidised canteen, and opportunities for professional development, all while being part of the UK's largest operator of pubs and bars. Join us to be part of a dynamic team that values exceptional customer service and offers a supportive environment for your career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land FM Helpdesk Coordinator - 12 month FTC in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Stonegate Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Stonegate Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace FM Helpdesk Coordinator - 12 month FTC in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Stonegate Group:Your cover letter is your chance to shine! Tell us why you want to work at Stonegate Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Stonegate Group!
How to prepare for a job interview at Stonegate Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
