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For Companies At a Glance
- Tasks: Provide top-notch support to our pubs and field teams, ensuring smooth operations.
- Company: Join Stonegate Group, the UK's largest pub and bar operator with a vibrant culture.
- Benefits: Enjoy 25 days annual leave, bonus schemes, and exclusive discounts.
- Other info: Flexible working hours with opportunities for career growth and development.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a proactive, service-oriented mindset.
The predicted salary is between 25000 - 30000 £ per year.
About Us
Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues, including Slug & Lettuce, Be At One, and Popworld, to name a few. We’re proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms—including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive.
The Opportunity
As FM Helpdesk Coordinator, you will provide administrative support to the Property Department and field-based teams, utilising knowledge in order to provide excellent customer service across all areas of responsibility. The role will provide support on repair and maintenance systems aligned to the business, administering contractor quotations and for providing oversite to ensure that works are completed in a timely manner. You will also maintain business continuity at all times, prioritising activity accordingly including frequent adjustment, as well as identifying opportunities for better ways of working and sharing best practice amongst the wider Property Support Team. The role requires someone with excellent customer service and communication skills, highly organised, resilient, acting as a key link between field-based staff, contractors, suppliers and administrative colleagues. The role requires a flexible approach to the working week, including occasional weekends.
Key Responsibilities
- Provide exceptional customer service support to our 4,000 pubs and our field colleagues
- Inbound and outbound phone calls to pubs, contractors and other colleagues daily
- Develop relationships with key stakeholders and manage customer expectations
- Taking ownership of complex queries and issues and seeing them through until resolution
- Communicate promptly and effectively with people at all levels within the business.
- Be resilient and robust in your approach to get the right outcome for each pub and the business.
- Able to prioritise and balance a frequently changing workload.
- Comfortable managing and resolving conflict.
- Strive for perfection and accuracy in everything that you do.
About You
- Commercial awareness; Understand the need to work with pace and accuracy
- Effective time management and organisational skills
- Clear written & verbal communication skills with good attention to detail
- Proactive team worker able to work with autonomy.
- Strong interpersonal skills
- Service orientated; takes ownership with strong focus on call management and query resolution.
- Positive, can do approach; adapts to changing priorities.
- Demonstrates strategic thinking.
- Confident to manage conflict.
What makes Stonegate a great place to work?
At Stonegate, we believe that when you feel your best, you do your best. That’s why we’re committed to supporting the health, happiness, and overall wellbeing of every team member. From lifestyle perks and flexible support to mental health resources, our benefits are designed to help you thrive, both in and out of work.
- 25 days of annual leave, plus 8 bank holidays, with the option to purchase up to 5 additional days of leave each year
- Bonus Scheme
- Access to discounted Private Medical Insurance through Vitality
- Exclusive discounts on Dental Insurance
- Reward Card via the MiXR app, giving you and your friends 25% off food and drinks as well as VIP entry across our Managed Estate
- Life Assurance which gives access to Help @ Hand
- Access to your pay early via Stream
- The Stonegate Xtra portal with access to a wide range of high street discounts and offers
- Discounted access to David Lloyd membership
- Award winning Learning & Development programmes to drive your career
If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you.
Facilities Management Helpdesk Coordinator - West Midlands employer: Stonegate Group
Contact Detail:
Stonegate Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Management Helpdesk Coordinator - West Midlands
✨Tip Number 1
Get to know the company culture! Before your interview, check out Stonegate's social media and website. Understanding their values and how they support their team will help you connect during your chat.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle tricky situations or complex queries. Being able to demonstrate your problem-solving skills will show you're the right fit for the FM Helpdesk Coordinator role.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips on what it’s really like to work at Stonegate and might even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll be one step closer to joining a team that values inclusivity and personal growth.
We think you need these skills to ace Facilities Management Helpdesk Coordinator - West Midlands
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the FM Helpdesk Coordinator role. Highlight your customer service skills and any relevant experience that aligns with the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since this role involves a lot of communication, be sure to demonstrate your clear written and verbal skills in your application. Use concise language and make your points stand out. We love a good communicator!
Be Organised and Detail-Oriented: As an FM Helpdesk Coordinator, being organised is key. Showcase your ability to manage multiple tasks and pay attention to detail in your application. We appreciate candidates who can juggle priorities like pros!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process smoothly. We can’t wait to see what you’ve got!
How to prepare for a job interview at Stonegate Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Facilities Management Helpdesk Coordinator. Familiarise yourself with the key tasks mentioned in the job description, such as providing exceptional customer service and managing complex queries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since this role requires excellent communication skills, prepare examples of how you've effectively communicated with various stakeholders in previous positions. Think about times when you resolved conflicts or managed expectations, as these experiences will highlight your ability to thrive in a fast-paced environment.
✨Demonstrate Your Organisational Skills
Being highly organised is crucial for this position. During the interview, share specific strategies you use to manage your time and workload effectively. You could mention tools or methods that help you prioritise tasks, especially when dealing with changing priorities or urgent requests.
✨Embrace the Company Culture
Stonegate Group values inclusivity and individuality, so be sure to express your alignment with their culture during the interview. Share your thoughts on diversity and how you can contribute to creating a supportive environment. This will show that you're not just a fit for the role, but also for the company as a whole.