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- Tasks: Provide top-notch customer service and support in a vibrant pub environment.
- Company: Join the UK's largest operator of pubs and bars, Stonegate Group.
- Benefits: Flexible hours, competitive pay, and opportunities for career advancement.
- Why this job: Be part of a fun team and create memorable experiences for customers.
- Qualifications: Great communication skills and a passion for customer service.
- Other info: Dynamic work atmosphere with plenty of social interactions.
The predicted salary is between 28800 - 43200 £ per year.
Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues, with well-loved brands like Slug.
Customer Service Executive - West Midlands employer: Stonegate Group
Contact Detail:
Stonegate Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive - West Midlands
✨Tip Number 1
Get to know the company! Research Stonegate Group and their brands like Slug. Understanding their values and culture will help you tailor your approach during interviews.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations that might come up in a pub or bar setting. This will show you're ready for the role and can think on your feet.
✨Tip Number 3
Network, network, network! Connect with current or former employees on LinkedIn. They can provide insider tips and maybe even refer you directly, which can give you a leg up in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we often have exclusive roles listed there that you won’t find anywhere else.
We think you need these skills to ace Customer Service Executive - West Midlands
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style into your writing.
Tailor Your Application: Make sure to tailor your application specifically for the Customer Service Executive role. Highlight your relevant experience and skills that match what we’re looking for at Stonegate Group.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to the good stuff about why you’d be a great fit for us!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Stonegate Group
✨Know Your Customer Service Basics
Brush up on the key principles of customer service. Understand what makes great service and be ready to share examples from your past experiences. This will show that you’re not just familiar with the role but also passionate about delivering excellent service.
✨Research Stonegate Group
Take some time to learn about Stonegate Group and its brands, like Slug. Knowing their values, mission, and the type of clientele they serve will help you tailor your answers and demonstrate your genuine interest in the company.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in the role. Prepare responses for questions like how you would handle an unhappy customer or a busy shift. Practising these responses can help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or what a typical day looks like. This shows that you’re engaged and eager to learn more about the role and the company.
