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- Tasks: Assist Managers and Tenants with orders and queries to ensure fantastic pub experiences.
- Company: Join the UK's largest pub operator with exciting brands like Slug & Lettuce and Be At One.
- Benefits: Enjoy 25 days annual leave, bonus schemes, and exclusive discounts on food and drinks.
- Why this job: Kickstart your career in a dynamic office environment and develop valuable service and sales skills.
- Qualifications: Great communication skills and experience in customer service are essential.
- Other info: Access award-winning training programmes and enjoy excellent career growth opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Based at our Pub Support Centre in Solihull, our Customer Contact Centre speaks with Managers, Tenants and Publicans to assist with placing orders and support them with queries, enabling them to run fantastic pubs. We are looking for someone who is a great communicator and has experience working within a customer service environment.
Role Details
Stonegate Group is the UK\’s largest operator of pubs, bars, and late-night venues, with brands including Slug & Lettuce, Be At One and Popworld. We are looking for a Customer Service Executive to join the team on a contract basis until May 2026. This role offers an opportunity to start your journey within the office environment of the world’s biggest pub company and develop service and sales skills for future roles within the business.
Benefits
- 25 days of annual leave, plus 8 bank holidays, with the option to purchase up to 5 additional days of leave each year
- Bonus Scheme
- Access to discounted Private Medical Insurance through Vitality
- Exclusive discounts on Dental Insurance
- Reward Card via the MiXR app, giving you and your friends 25% off food and drinks as well as VIP entry across our Managed Estate
- Life Assurance which gives access to Help @ Hand
- Access to your pay early via Stream
- The Stonegate Xtra portal with access to a wide range of high street discounts and offers
- Discounted access to David Lloyd membership
- Award winning Learning & Development programmes to drive your career
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Customer Service Executive Customer Service Executive employer: Stonegate Group
Contact Detail:
Stonegate Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive Customer Service Executive
✨Tip Number 1
Get to know the company! Research Stonegate Group and its brands like Slug & Lettuce and Be At One. Understanding their values and culture will help you connect better during interviews.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping Managers and Publicans, make sure you can clearly articulate your thoughts and solutions. Role-play with a friend or family member to build confidence.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even refer you for the position, giving you a leg up in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Stonegate team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Executive Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Service Executive role. Highlight any previous customer service experience and communication skills, as these are key for us at Stonegate Group.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about working in customer service and how you can contribute to our team. Keep it friendly and professional, just like we are!
Show Off Your Communication Skills: Since we’re all about great communication, make sure your application is clear and concise. Avoid jargon and keep your language straightforward. We want to see how well you can express yourself!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Stonegate Group
✨Know the Company Inside Out
Before your interview, take some time to research Stonegate Group and its brands. Familiarise yourself with their values, mission, and the types of pubs they operate. This will not only show your genuine interest but also help you tailor your answers to align with their culture.
✨Showcase Your Communication Skills
As a Customer Service Executive, strong communication is key. Prepare examples from your past experiences where you effectively resolved customer queries or handled difficult situations. Practising these scenarios can help you articulate your skills confidently during the interview.
✨Prepare for Common Questions
Anticipate questions related to customer service, such as how you would handle an unhappy customer or what makes great service. Think about your responses in advance, using the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This shows your enthusiasm and helps you determine if the company is the right fit for you.