At a Glance
- Tasks: Lead and motivate the team to create an amazing guest experience.
- Company: Join the UK's largest pub operator with a vibrant culture.
- Benefits: Enjoy 25% off food and drink, flexible working, and discounts at gyms.
- Other info: Great opportunities for personal development and career growth.
- Why this job: Be part of a welcoming environment and make every guest feel valued.
- Qualifications: Must be 18+ with a passion for hospitality and teamwork.
The predicted salary is between 26000 - 30000 £ per year.
We are looking for an experienced Front of House Team Leader who can lead, motivate and encourage the wider team to deliver an amazing guest experience at Railway. Each pub has its own story, character, and loyal locals, but they all share the same welcoming spirit. Whether it's top‑notch sports screenings, quiz nights, or DJs keeping the party going, there's always something happening.
The Railway Crawley is a warm, inviting proper pub with something for everyone. We screen all major sports fixtures with bookable booths available. A great sun trap garden is perfect for those warmer months. We offer a great range of pub food favourites, regular Friday night karaoke, and DJ events at the weekends.
Stonegate Group is the UK's largest operator of pubs, bars, and late‑night venues. We're proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms – including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive.
Responsibilities:
- Work alongside the management team to bring our shared vision to life.
- Help maintain smooth operations and consistency.
- Foster a warm and welcoming environment where guests feel comfortable and valued.
Benefits:
- Reward Card via the MiXR App – 25% off food and drink for you and all your friends across our Managed Pubs.
- Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers for Team Leaders.
- VIP entry to our Pubs and Bars.
- Stonegate Hotel Discounts.
- Flexible working.
- Corporate Discounted Rates at David Lloyd and PureGym.
- Discounted Dental Insurance.
- Stream – Early access to your earned wages.
- Award winning development programmes.
To be considered for the Front of House Team Leader position at Railway you must be 18 or over as the role involves the sale of alcohol.
Front of House Team Leader Front of House Team Leader in Crawley employer: Stonegate Group
At Stonegate Group, we pride ourselves on being the UK's largest operator of pubs, bars, and late-night venues, offering a vibrant work culture that celebrates individuality and inclusivity. As a Front of House Team Leader at the Railway in Crawley, you'll enjoy a supportive environment where you can lead a passionate team to create memorable guest experiences, all while benefiting from flexible working hours, generous discounts, and award-winning development programmes that foster your career growth. Join us in a lively setting that not only values your contributions but also provides a fantastic atmosphere for both staff and guests alike.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Team Leader Front of House Team Leader in Crawley
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Stonegate Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Stonegate Group
Don't be shy about reaching out to Stonegate Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House Team Leader Front of House Team Leader in Crawley
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Stonegate Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Stonegate Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
