At a Glance
- Tasks: Manage debt recovery processes and resolve queries efficiently.
- Company: Join Stonegate Group, the UK's largest pub and bar operator.
- Benefits: Enjoy 25 days annual leave, bonus schemes, and exclusive discounts.
- Other info: Dynamic team culture with excellent career development opportunities.
- Why this job: Make a real impact in a supportive and inclusive environment.
- Qualifications: Experience in credit control and strong Excel skills required.
The predicted salary is between 29250 - 35750 £ per year.
About Us
Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues, including Slug & Lettuce, Be At One, and Popworld, to name a few.
We’s proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms—including neurodiversity.
By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive..
About Us
Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues, including Slug & Lettuce, Be At One, and Popworld, to name a few.
We’s proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms—including neurodiversity.
By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive..
Qualifications/Experience Required
- Experience of working in a credit control/debt recovery team essential.
- Experience with litigation proceedings.
- Experience of working with targets, KPI’s and deadlines essential.
- Experience using Microsoft Excel essential.
- Experience of working with a finance ledger system preferred but not essential.
- Experience of working with credit risk decision making essential.
- Key Skills Required
- Ability to think outside the box and problem solve.
- Ability to make decisions based on data analysis.
- Excellent communication skills, including a clear and concise telephone manner.
- Ability to show empathy and well-developed listening skills.
- Strong numerical and analytical skills.
- Strong organisational and time management skills.
- A positive approach and drive to deliver excellent customer service.
- Excellent negotiator.
- Excellent Excel skills.
- Ability to handle internal and external pressures from all angles.
- Well organised, attention to detail, high accuracy level, working to tight timescales and agreed objectives.
- Able to prioritise own workload, whilst being supportive of a team environment.
- Good knowledge of accounts, with the ability to be able to explain figures to people with a non-accounting background.
Key Responsibilities
- Strong organisational skills in managing files, calls, and other key activities to drive the resolution of debt.
- Manage the resolution of queries in a swift, concise, and accurate manner.
- Control bad debts by ensuring that the company does not take undue financial risks or non-commercial decisions, ensuring that potential debts are addressed quickly by applying the Company values and appropriate actions taken to recover arrears.
- Manage key stakeholder relationships across the business with internal and external parties.
- Identify opportunities to maximise cash collection from delinquent parties.
- Support the Debt Recovery Team on Non-Licensed Premises collections.
- Support on reviewing current files and support the Debt Recovery Manager with developing cash collection plans to maximise a return to the business.
- Support across the wider credit control team when required.
- Any other duties as and when required by the Debt Recovery Manager.
- Monitoring Company Alerts.
- Account Reconciliation.
- Monitoring mailbox emails.
- Complete Proof of Debt forms in insolvency cases.
- Raising journals.
- Cash Allocation.
- Setting up Paperless Direct Debits.
- Chasing rejected Direct Debits.
- Maintain spreadsheets/reporting.
What makes Stonegate a great place to work?
At Stonegate, we believe that when you feel your best, you do your best.
That’s why we’re committed to supporting the health, happiness, and overall wellbeing of every team member.
From lifestyle perks and flexible support to mental health resources, our benefits are designed to help you thrive, both in and out of work.
- 25 days of annual leave, plus 8 bank holidays, with the option to purchase up to 5 additional days of leave each year
- Bonus Scheme
- Access to discounted Private Medical Insurance through Vitality
- Exclusive discounts on Dental Insurance
- Reward Card via the Mi XR app, giving you and your friends 25% off food and drinks as well as VIP entry across our Managed Estate
- Life Assurance which gives access to Help @ Hand
- Access to your pay early via Stream
- The Stonegate Xtra portal with access to a wide range of high street discounts and offers
- Discounted access to David Lloyd membership
- Award winning Learning & Development programmes to drive your career
If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you.
You can contact us on hrsupport@stonegategroup. co. uk.
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Debt Recovery Controller in Birmingham employer: Stonegate Group
Stonegate Group's Slug And Lettuce in Manchester offers an exciting opportunity for Front of House Team Members to thrive in a vibrant and supportive work environment. With a strong emphasis on teamwork and comprehensive training, employees can develop essential skills while enjoying flexible hours and unique perks. The company fosters a culture of growth and community engagement, making it an excellent choice for those seeking a rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Debt Recovery Controller in Birmingham
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Stonegate Group. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Debt Recovery Controller in Birmingham
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Stonegate Group.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Stonegate Group's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Stonegate Group
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Stonegate Group.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Stonegate Group will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Stonegate Group employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
