At a Glance
- Tasks: Support pubs by optimising cash collection and maintaining product supply.
- Company: Join Stonegate Group, the UK's largest pub and bar operator.
- Benefits: Enjoy 25 days annual leave, bonus schemes, and exclusive discounts.
- Other info: Flexible support and mental health resources to help you thrive.
- Why this job: Make a real impact in a vibrant environment while developing your skills.
- Qualifications: Experience in credit control and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues, including Slug & Lettuce, Be At One, and Popworld, to name a few. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive.
As Credit Controller, you will support our publicans by maintaining product supply to pubs while optimising cash collection and reducing credit risk across the business.
- Maintain beer supplies wherever possible.
- Where a publican pays cash with order, continue to seek payment of rent and other outstanding account balances.
- Engage with challenging publican accounts using a firm but fair approach, while working within agreed procedures.
- Regularly review refer accounts, payment terms, and credit limits.
- Review banking updates promptly, identify all cash receipts, and update Navision notes accordingly.
- Escalate non-compliant accounts promptly to the Credit Control Team Leader in line with process requirements.
- Ensure that all elements of a publican account are actively pursued.
- Continuously challenge the direct debit saturation rate, with the aim of converting cash accounts to direct debit wherever possible, including rent-only arrangements.
- Record all queries in Zendesk and note the ticket number on the Navision account.
- Conduct a 30-minute fortnightly RM/Credit Controller debt review for each RM and record the outcome in the meeting tracker.
- Attend Credit Control Team Leader huddles and meetings as required.
Experience of working in a credit control team is essential.
- Excellent communication skills, including a clear and concise telephone manner.
- Ability to show empathy and well-developed listening skills.
- Strong numerical and analytical skills.
- Strong organisational and time management skills.
- Ability to influence at all levels.
- A positive approach and drive to deliver excellent customer service.
- Excellent negotiator.
- Knowledge of Navision preferred.
What makes Stonegate a great place to work? From lifestyle perks and flexible support to mental health resources, our benefits are designed to help you thrive, both in and out of work.
- 25 days of annual leave, plus 8 bank holidays, with the option to purchase up to 5 additional days of leave each year.
- Bonus Scheme.
- Access to discounted Private Medical Insurance through Vitality.
- Exclusive discounts on Dental Insurance.
- Reward Card via the MiXR app, giving you and your friends 25% off food and drinks as well as VIP entry across our Managed Estate.
- Life Assurance which gives access to Help @ Hand.
- The Stonegate Xtra portal with access to a wide range of high street discounts and offers.
- Discounted access to David Lloyd membership.
If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you.
Credit Controller - 6m FTC - West Midlands in Bilston employer: Stonegate Group
Stonegate Group is an exceptional employer that prioritises the well-being and growth of its employees, offering a vibrant work culture that reflects the communities it serves. With generous benefits such as 25 days of annual leave, access to private medical insurance, and exclusive discounts, employees are supported both personally and professionally. The company fosters a collaborative environment where credit controllers can thrive, develop their skills, and make a meaningful impact within the dynamic hospitality sector in the West Midlands.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller - 6m FTC - West Midlands in Bilston
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
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Reach out to temp agencies that focus on the banking sector. They often have strong ties with various firms and can help you secure short-term gigs that can help beef up your CV and get your foot in the door at firms like Stonegate Group.
✨Connect with Alumni from Your Uni
Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
✨Stay Active on Job Boards and Company Websites
Keep your eyes peeled on job boards specifically for finance roles. Companies like Stonegate Group might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace Credit Controller - 6m FTC - West Midlands in Bilston
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at Stonegate Group will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at Stonegate Group. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give Stonegate Group confidence in your short-term commitment to the role.
How to prepare for a job interview at Stonegate Group
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with Stonegate Group.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure Stonegate Group that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
