At a Glance
- Tasks: Lead and motivate the team to deliver an amazing guest experience.
- Company: Join Stonegate Group, the UK's largest operator of pubs and bars.
- Benefits: Enjoy discounts on food, drinks, gym memberships, and more.
- Other info: Flexible working hours and opportunities for personal development.
- Why this job: Be part of a vibrant team creating unforgettable social experiences.
- Qualifications: Must be 18+, with leadership skills and a passion for hospitality.
The predicted salary is between 25000 - 30000 € per year.
Location - The Two Willows
About Us
Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues, including Slug & Lettuce, Be At One, and Popworld, to name a few. We’re proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms—including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive.
The Opportunity
We are looking for an experienced Front of House Team Leader who can lead, motivate and encourage the wider team to deliver an amazing guest experience at The Two Willows.
- Work alongside the management team to bring our shared vision to life.
- Help maintain smooth operations and consistency.
- Foster a warm and welcoming environment where guests feel comfortable and valued.
A little bit about us…
At Social Pub and Kitchen, we pride ourselves on being individually crafted and hero great experiences at any time of the day or night. We tailor to our diverse range of guests, and our teams create the perfect place to socialise with friends, whether that be for Bottomless Brunch, sport or to join us for a great night out. Each venue is different and has its own unique identity, and this is something we celebrate in our teams too. We need our team to engage confidently with our guests, have a passion for great beer, cocktails, and sport. If it’s live it’s on, and we are the place to watch it.
The Two Willows is a lovely pub located in the heart of Welwyn Garden City. It’s a great place for our guests to stop for a relaxing drink, whether after work or during the weekend, with its superb selection of cask ales, traditional beers, and ciders. Our guests can also enjoy great-tasting pub food, including a range of pub classics and delicious burgers.
What's in it for you?
- Reward Card via the MiXR App – 25% off food and drink for you and all your friends across our Managed Pubs
- Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers for Team Leaders
- VIP entry to our Pubs and Bars
- Stonegate Hotel Discounts
- Flexible working
- Corporate Discounted Rates at David Lloyd and PureGym
- Discounted Dental Insurance
- Stream – Early access to your earned wages
- Award winning development programmes
To be considered for the Front of House Team Leader position at The Two Willows you must be 18 or over as the role involves the sale of alcohol. If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact The Two Willows directly.
Front of House Team Leader - Social Pub & Kitchen in Welwyn Garden City employer: Stonegate Company Ltd.
At Stonegate Group, we pride ourselves on being the UK's largest operator of pubs and bars, offering a vibrant work culture that celebrates individuality and inclusivity. As a Front of House Team Leader at The Two Willows in Welwyn Garden City, you'll enjoy a supportive environment with opportunities for personal growth, flexible working arrangements, and a range of employee benefits including discounts and award-winning development programmes. Join us to lead a passionate team in creating memorable experiences for our guests while enjoying the perks of working in a lively and welcoming pub atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Team Leader - Social Pub & Kitchen in Welwyn Garden City
✨Tip Number 1
Get to know the venue! Before your interview, pop into The Two Willows and soak up the atmosphere. Chat with the staff and guests to get a feel for the vibe. This will help you connect with the team during your interview and show that you're genuinely interested.
✨Tip Number 2
Show off your personality! When you meet the management team, let your passion for hospitality shine through. Share your experiences and how you’ve created memorable guest experiences in the past. Remember, they want someone who can lead and inspire the team!
✨Tip Number 3
Be ready to discuss teamwork! As a Front of House Team Leader, you'll need to motivate and support your colleagues. Prepare examples of how you've successfully worked with a team before, and how you can bring that energy to The Two Willows.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our community at Stonegate Group. Don’t miss out on this opportunity to be part of something special!
We think you need these skills to ace Front of House Team Leader - Social Pub & Kitchen in Welwyn Garden City
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your experience. Use a friendly tone and share what makes you passionate about working in a vibrant pub environment like The Two Willows.
Tailor Your Application:Make sure to tailor your application to the Front of House Team Leader role. Highlight your leadership skills and any experience you have in creating a welcoming atmosphere for guests. We love seeing how you can bring our shared vision to life!
Be Specific About Your Experience:Don’t just list your previous jobs; give us specific examples of how you've led a team or improved guest experiences. We’re looking for someone who can motivate others and maintain smooth operations, so show us how you’ve done that before!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, it helps us keep everything organised and efficient!
How to prepare for a job interview at Stonegate Company Ltd.
✨Know the Venue Inside Out
Before your interview, make sure you familiarise yourself with The Two Willows and its unique offerings. Understand their menu, drink selections, and the atmosphere they aim to create. This will show your genuine interest in the role and help you connect your experience to their specific needs.
✨Showcase Your Leadership Skills
As a Front of House Team Leader, you'll need to motivate and lead a team. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved guest experiences. Be ready to discuss how you can inspire others to deliver exceptional service.
✨Emphasise Guest Experience
The role is all about creating a welcoming environment for guests. Think of ways you've gone above and beyond to enhance customer satisfaction in previous roles. Share these stories during your interview to demonstrate your commitment to providing an amazing guest experience.
✨Be Yourself and Embrace Individuality
Stonegate Group values individuality and inclusivity. Don’t be afraid to let your personality shine through during the interview. Share what makes you unique and how you can contribute to the diverse culture at The Two Willows. Authenticity can set you apart from other candidates.
