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For Companies At a Glance
- Tasks: Support our pubs with exceptional customer service and manage repair requests efficiently.
- Company: Join Stonegate, the UK's largest pub operator, known for its inclusive culture.
- Benefits: Enjoy 25 days annual leave, bonuses, and exclusive discounts on food and drinks.
- Other info: Flexible working hours with opportunities for personal and professional growth.
- Why this job: Be a vital link in a dynamic team, making a real difference in our vibrant venues.
- Qualifications: Strong communication skills and a proactive, service-oriented attitude are essential.
The predicted salary is between 25000 - 30000 £ per year.
About Us
Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues, including Slug & Lettuce, Be At One, and Popworld, to name a few. We’re proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms—including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive.
The Opportunity
As FM Helpdesk Coordinator, you will provide administrative support to the Property Department and field‑based teams, utilising knowledge in order to provide excellent customer service across all areas of responsibility. The role will provide support on repair and maintenance systems aligned to the business, administering contractor quotations and for providing oversight to ensure that works are completed in a timely manner. You will also maintain business continuity at all times, prioritising activity accordingly including frequent adjustment, as well as identifying opportunities for better ways of working and sharing best practice amongst the wider Property Support Team. The role requires someone with excellent customer service and communication skills, highly organised, resilient, acting as a key link between field‑based staff, contractors, suppliers and administrative colleagues. The role requires a flexible approach to the working week, including occasional weekends.
Key Responsibilities
- Provide exceptional customer service support to our 4,000 pubs and our field colleagues
- Inbound and outbound phone calls to pubs, contractors and other colleagues daily
- Develop relationships with key stakeholders and manage customer expectations
- Taking ownership of complex queries and issues and seeing them through until resolution
- Communicate promptly and effectively with people at all levels within the business.
- Be resilient and robust in your approach to get the right outcome for each pub and the business.
- Able to prioritise and balance a frequently changing workload.
- Comfortable managing and resolving conflict.
- Strive for perfection and accuracy in everything that you do.
About You
- Commercial awareness; Understand the need to work with pace and accuracy
- Effective time management and organisational skills
- Clear written & verbal communication skills with good attention to detail
- Proactive team worker able to work with autonomy.
- Strong interpersonal skills
- Service orientated; takes ownership with strong focus on call management and query resolution.
- Positive, can do approach; adapts to changing priorities.
- Demonstrates strategic thinking.
- Confident to manage conflict.
What makes Stonegate a great place to work?
At Stonegate, we believe that when you feel your best, you do your best. That’s why we’re committed to supporting the health, happiness, and overall wellbeing of every team member. From lifestyle perks and flexible support to mental health resources, our benefits are designed to help you thrive, both in and out of work.
- 25 days of annual leave, plus 8 bank holidays, with the option to purchase up to 5 additional days of leave each year
- Bonus Scheme
- Access to discounted Private Medical Insurance through Vitality
- Exclusive discounts on Dental Insurance
- Reward Card via the MiXR app, giving you and your friends 25% off food and drinks as well as VIP entry across our Managed Estate
- Life Assurance which gives access to Help @ Hand
- Access to your pay early via Stream
- The Stonegate Xtra portal with access to a wide range of high street discounts and offers
- Discounted access to David Lloyd membership
- Award winning Learning & Development programmes to drive your career
If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you.
Facilities Management Helpdesk Coordinator - Stonegate Company Ltd in Solihull employer: Stonegate Company Ltd.
Contact Detail:
Stonegate Company Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Management Helpdesk Coordinator - Stonegate Company Ltd in Solihull
✨Tip Number 1
Get to know the company! Before your interview, dive into Stonegate's culture and values. Understanding their commitment to inclusivity and customer service will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Facilities Management Helpdesk Coordinator, you'll need to communicate effectively with various stakeholders. Role-play common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss how you've tackled complex queries in the past. Use specific examples to demonstrate your resilience and ability to manage conflict—this will make you stand out as a candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Stonegate team. Don’t miss out on this opportunity!
We think you need these skills to ace Facilities Management Helpdesk Coordinator - Stonegate Company Ltd in Solihull
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the FM Helpdesk Coordinator role. Highlight your customer service skills and any relevant experience that aligns with our values at Stonegate. We want to see how you can contribute to our vibrant community!
Show Off Your Communication Skills: Since this role involves a lot of interaction with various stakeholders, it's crucial to demonstrate your clear written and verbal communication skills. Use examples in your application that showcase how you've effectively communicated in past roles.
Be Organised and Detail-Oriented: We love candidates who are organised and pay attention to detail! In your application, mention any tools or methods you use to stay organised, especially when managing multiple tasks. This will show us you're ready to handle the dynamic nature of the job.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Stonegate!
How to prepare for a job interview at Stonegate Company Ltd.
✨Know Your Stuff
Before the interview, make sure you understand Stonegate's operations and values. Familiarise yourself with their diverse portfolio of pubs and bars, and think about how your skills as a Facilities Management Helpdesk Coordinator can enhance their customer service and operational efficiency.
✨Showcase Your Communication Skills
Since this role requires excellent communication, prepare examples that demonstrate your ability to handle complex queries and manage relationships with various stakeholders. Think of situations where you resolved conflicts or improved customer satisfaction through effective communication.
✨Be Organised and Flexible
Highlight your organisational skills by discussing how you prioritise tasks in a fast-paced environment. Be ready to share specific strategies you use to manage changing workloads, as this will show you can adapt to the dynamic nature of the role.
✨Embrace the Culture
Stonegate values inclusivity and individuality, so be yourself during the interview. Share your experiences that reflect these values and express how you can contribute to creating a supportive environment for all team members.