At a Glance
- Tasks: Support publicans by managing product supply and optimising cash collection.
- Company: Join the UK's largest operator of pubs and bars, Stonegate Group.
- Benefits: Enjoy 25 days annual leave, bonus schemes, and exclusive discounts.
- Other info: Inclusive culture that values individuality and supports personal development.
- Why this job: Make a real impact while building relationships in a vibrant industry.
- Qualifications: Experience in credit control and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
About Us
Stonegate Group is the UK’s largest operator of pubs, bars, and late‑night venues, including Slug & Lettuce, Be At One, and Popworld, to name a few. We’re proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms—including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive.
The Opportunity
As Credit Controller, you will support our publicans by maintaining product supply to pubs while optimising cash collection and reducing credit risk across the business. You’ll build strong, collaborative relationships with both internal teams and external stakeholders, contributing directly to the successful delivery of our departmental goals.
Key Responsibilities
- Develop and maintain strong working relationships with the Operations team and publicans.
- Maintain beer supplies wherever possible.
- Where a publican pays cash with order, continue to seek payment of rent and other outstanding account balances.
- Engage with challenging publican accounts using a firm but fair approach, while working within agreed procedures.
- Review all referred orders promptly.
- Notify RMs of any held orders and seek their support where necessary.
- Ensure all orders are released before the agreed cut‑off time.
- Regularly review referred accounts, payment terms, and credit limits.
- Review banking updates promptly, identify all cash receipts, and update Navision notes accordingly.
- Escalate non‑compliant accounts promptly to the Credit Control Team Leader in line with process requirements.
- Avoid debt escalation by consistently following agreed procedures.
- Ensure that all elements of a publican account are actively pursued.
- Promote self‑serve with our publicans and direct them to the PubHub.
- Continuously challenge the direct debit saturation rate, with the aim of converting cash accounts to direct debit wherever possible, including rent‑only arrangements.
- Action seven‑day letters in line with the agreed process.
- Issue a Letter Before Action in collaboration with the operations.
- Record all queries in Zendesk and note the ticket number on the Navision account.
- Review this activity weekly and ensure all queries are followed through to resolution.
- Meet the daily target for outbound call activity.
- Conduct a 30‑minute fortnightly RM/Credit Controller debt review for each RM and record the outcome in the meeting tracker.
- Ensure Navision records are clear, accurate, and kept up to date.
- Attend Credit Control Team Leader huddles and meetings as required.
- Continually review ways of working and promote new ideas that improve efficiency.
- Take ownership of personal development and career aspirations.
- Delivery of targets and goals.
About You
- Experience of working in a credit control team is essential.
- Excellent communication skills, including a clear and concise telephone manner.
- Ability to show empathy and well‑developed listening skills.
- Strong numerical and analytical skills.
- Strong organisational and time management skills.
- Ability to influence at all levels.
- A positive approach and drive to deliver excellent customer service.
- Excellent negotiator.
- Knowledge of Navision preferred.
What makes Stonegate a great place to work?
At Stonegate, we believe that when you feel your best, you do your best. That’s why we’re committed to supporting the health, happiness, and overall wellbeing of every team member. From lifestyle perks and flexible support to mental health resources, our benefits are designed to help you thrive, both in and out of work.
- 25 days of annual leave, plus 8 bank holidays, with the option to purchase up to 5 additional days of leave each year.
- Bonus Scheme.
- Access to discounted Private Medical Insurance through Vitality.
- Exclusive discounts on Dental Insurance.
- Reward Card via the MiXR app, giving you and your friends 25% off food and drinks as well as VIP entry across our Managed Estate.
- Life Assurance which gives access to Help @ Hand.
- Access to your pay early via Stream.
- The Stonegate Xtra portal with access to a wide range of high‑street discounts and offers.
- Discounted access to David Lloyd membership.
- Award winning Learning & Development programmes to drive your career.
If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you.
Credit Controller - 6m FTC - Stonegate Company Ltd in Solihull employer: Stonegate Company Ltd.
Stonegate Company Ltd is an exceptional employer that prioritises the health and wellbeing of its team members, offering a supportive work culture enriched with diverse benefits such as flexible working arrangements, generous annual leave, and access to exclusive discounts. With a strong commitment to employee growth through award-winning learning and development programmes, Stonegate fosters an inclusive environment where every individual can thrive and contribute meaningfully to the vibrant communities they serve.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller - 6m FTC - Stonegate Company Ltd in Solihull
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Stonegate or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for that interview! Research Stonegate’s values and culture, and think about how your experience aligns with their goals. Practise common interview questions and have some examples ready that showcase your skills in credit control.
✨Tip Number 3
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest opportunities there, so keep checking back regularly!
We think you need these skills to ace Credit Controller - 6m FTC - Stonegate Company Ltd in Solihull
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Credit Controller role. Highlight your experience in credit control and any relevant skills that match the job description. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our values at Stonegate. Let us know what makes you a great fit!
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects your ability to communicate clearly and effectively. We love candidates who can engage well with both internal teams and publicans!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Stonegate Company Ltd.
✨Know Your Numbers
As a Credit Controller, you'll need to demonstrate strong numerical and analytical skills. Brush up on your financial knowledge and be prepared to discuss how you've managed cash flow or reduced credit risk in previous roles. This will show that you understand the core responsibilities of the position.
✨Showcase Your Communication Skills
Excellent communication is key in this role. Practice articulating your thoughts clearly and concisely, especially when discussing challenging situations with publicans. Be ready to provide examples of how you've effectively negotiated or resolved disputes in the past.
✨Build Rapport
Stonegate values strong relationships, so think about how you can build rapport with both internal teams and external stakeholders. Prepare examples of how you've successfully collaborated with others to achieve common goals, as this will highlight your ability to work well within a team.
✨Demonstrate Empathy and Listening Skills
Empathy and active listening are crucial for a Credit Controller. During the interview, be sure to express your understanding of the challenges faced by publicans and how you would approach these situations with a firm but fair attitude. This will show that you can balance assertiveness with compassion.
