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- Tasks: Serve delicious food and drinks while creating a welcoming atmosphere for guests.
- Company: Join Stonegate Group, the UK's largest pub operator with a focus on inclusivity.
- Benefits: Enjoy 25% off food and drink, flexible working, and discounts at gyms.
- Other info: Great opportunities for personal growth in a supportive community.
- Why this job: Be part of a vibrant team and enhance guest experiences in a lively environment.
- Qualifications: No prior experience needed, just a passion for hospitality and teamwork.
The predicted salary is between 10 - 12 £ per hour.
Location: Pen & Wig
About Us: Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues, including Slug & Lettuce, Be At One, and Popworld. We’re proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms—including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive.
The Opportunity: At Pen & Wig, we are looking for Front of House Team Members who enjoy working as part of a team. We will provide all the training and support you need to build your skills. What’s most important is your ability to connect with the team and help create a positive experience for our guests.
- Help prepare and serve our delicious food and drinks at Pen & Wig.
- Offer friendly recommendations to enhance the guest experience.
- Contribute to maintaining a clean and safe environment for guests and team members.
A little about us: We’re a small batch of handpicked locals – your home for British hospitality. Regardless of the occasion, we’re here to serve great-tasting food and drink, with our guests at the heart of everything we do. Located near Cardiff Crown Court, The Pen & Wig is a haven in the middle of the city. Our drinks are our pride, with a vast range of wines, spirits, cocktails and an ever-changing selection of real ales sourced from our local breweries and further afield – earning us a place in Camra’s Good Beer Guide for the last six years. Our stunning beer garden is the ideal spot to enjoy all the beers we have to offer, but when the winter weather gets too chilly, our traditional dishes are the perfect indulgence to warm up with – from hearty Sunday roasts to warming pies, lighter bites, decadent desserts and much more.
What's in it for you?
- Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs
- Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers
- VIP entry to our Pubs and Bars
- Stonegate Hotel Discounts
- Flexible working
- Corporate Discounted Rates at David Lloyd and PureGym
- Discounted Dental Insurance
- Stream – Early access to your earned wages
If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact Pen & Wig directly.
Front of House Team Member - Heritage Pubs in Cardiff employer: Stonegate Company Ltd.
Contact Detail:
Stonegate Company Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Team Member - Heritage Pubs in Cardiff
✨Tip Number 1
Get to know the venue! Before your interview, pop into Pen & Wig and soak up the atmosphere. Chat with the staff, check out the menu, and get a feel for the vibe. This will not only help you stand out but also show your genuine interest in the role.
✨Tip Number 2
Practice your people skills! As a Front of House Team Member, connecting with guests is key. Role-play with friends or family to brush up on how to offer friendly recommendations and handle different customer scenarios. The more comfortable you are, the better you'll shine in the interview!
✨Tip Number 3
Show your passion for hospitality! When you apply, let your enthusiasm for food and drink come through. Share any experiences you've had in similar roles or your love for the local community. We want to see that you’re excited about being part of our team at Pen & Wig!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace our digital tools. Don’t forget to follow up after applying – a quick message can keep you on our radar!
We think you need these skills to ace Front of House Team Member - Heritage Pubs in Cardiff
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your unique qualities and experiences that make you a great fit for our team.
Tailor Your Application: Make sure to customise your application to match the Front of House Team Member role. Highlight any relevant experience in hospitality or customer service, and mention how you can contribute to creating a positive experience for our guests at Pen & Wig.
Show Your Passion: We love seeing enthusiasm! In your application, express why you’re excited about working with us at Pen & Wig. Whether it’s our delicious food, vibrant atmosphere, or commitment to inclusivity, let us know what draws you to our pub.
Apply Through Our Website: For the best chance of joining our team, make sure to apply directly through our website. It’s super easy, and you’ll get all the info you need about the role and our amazing culture right there!
How to prepare for a job interview at Stonegate Company Ltd.
✨Know the Venue
Before your interview, take some time to familiarise yourself with Pen & Wig. Check out their menu, drink offerings, and any special events they might have. This will not only show your genuine interest but also help you answer questions about how you can contribute to the guest experience.
✨Show Your Team Spirit
As a Front of House Team Member, teamwork is key. Be ready to share examples of how you've worked well in a team before. Highlight your ability to connect with others and create a positive atmosphere, as this aligns perfectly with what Stonegate Group values.
✨Prepare for Role-Specific Questions
Expect questions that relate directly to the role, such as how you would handle a busy service or deal with a difficult customer. Think of specific scenarios from your past experiences where you demonstrated excellent customer service or problem-solving skills.
✨Embrace Inclusivity
Stonegate Group prides itself on inclusivity and individuality. Be open about your own unique qualities and how they can enhance the team. This could be anything from a diverse background to a different perspective on customer service—show them what makes you, you!