At a Glance
- Tasks: Lead and motivate the team to deliver an amazing guest experience.
- Company: Join Stonegate Group, the UK's largest operator of pubs and bars.
- Benefits: Enjoy discounts on food and drink, flexible working, and career development.
- Other info: Inclusive culture that values individuality and supports personal growth.
- Why this job: Be part of a vibrant community and create memorable experiences for guests.
- Qualifications: Must be 18+, with leadership skills and a passion for hospitality.
The predicted salary is between 25000 - 30000 € per year.
Location - Pen & Wig
About Us
Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues, including Slug & Lettuce, Be At One, and Popworld. We’re proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms—including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive.
The Opportunity
We are looking for an experienced Front of House Team Leader who can lead, motivate and encourage the wider team to deliver an amazing guest experience at Pen & Wig. Can you...
- Work alongside the management team to bring our shared vision to life.
- Help maintain smooth operations and consistency.
- Foster a warm and welcoming environment where guests feel comfortable and valued.
A little bit about us...
We're a small batch of handpicked locals – your home for British hospitality. Regardless of the occasion, we’re here to serve great-tasting food and drink, with our guests at the heart of everything we do. Located near Cardiff Crown Court, The Pen & Wig is a haven in the middle of the city. Our drinks are our pride, with a vast range of wines, spirits, cocktails and an ever-changing selection of real ales sourced from our local breweries and further afield – earning us a place in Camra’s Good Beer Guide for the last six years. Our stunning beer garden is the ideal spot to enjoy all the beers we have to offer, but when the winter weather gets too chilly, our traditional dishes are the perfect indulgence to warm up with – from hearty Sunday roasts to warming pies, lighter bites, decadent desserts and much more.
What's in it for you?
- Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs
- Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers for Team Leaders
- VIP entry to our Pubs and Bars
- Stonegate Hotel Discounts
- Flexible working
- Corporate Discounted Rates at David Lloyd and PureGym
- Discounted Dental Insurance
- Stream – Early access to your earned wages
- Award winning development programmes
To be considered for the Front of House Team Leader position at Pen & Wig you must be 18 or over as the role involves the sale of alcohol. If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact Pen & Wig directly.
Front of House Team Leader - Heritage Pubs in Cardiff employer: Stonegate Company Ltd.
Stonegate Group is an exceptional employer, offering a vibrant work culture at the Pen & Wig that prioritises inclusivity and employee well-being. With a strong commitment to personal growth through award-winning development programmes and a range of benefits including flexible working hours and discounts, team leaders can thrive in a supportive environment while delivering outstanding guest experiences in the heart of Cardiff.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Team Leader - Heritage Pubs in Cardiff
✨Tip Number 1
Get to know the venue! Before your interview, pop into Pen & Wig and soak up the atmosphere. Chat with the staff, check out the menu, and get a feel for the vibe. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! As a Front of House Team Leader, you'll need to lead and motivate your team while creating a welcoming environment for guests. Think of examples from your past experiences where you've successfully managed a team or resolved guest issues, and be ready to share those stories during your chat.
✨Tip Number 3
Show off your passion for hospitality! When you’re talking to the hiring team, let your enthusiasm shine through. Share what you love about working in pubs and how you can contribute to making Pen & Wig a fantastic place for both staff and guests. We want to see that spark!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re tech-savvy and keen on joining our team. Don’t forget to follow up after applying – a quick email expressing your excitement can make a great impression!
We think you need these skills to ace Front of House Team Leader - Heritage Pubs in Cardiff
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and what makes you tick.
Tailor Your Application:Make sure to tailor your application to the Front of House Team Leader role. Highlight your experience in leading teams and creating amazing guest experiences, as that’s what we’re all about at Pen & Wig!
Be Clear and Concise:Keep your application clear and to the point. We appreciate a well-structured application that gets straight to the heart of why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly and helps us keep track of all the amazing candidates like you.
How to prepare for a job interview at Stonegate Company Ltd.
✨Know the Venue Inside Out
Before your interview, make sure you familiarise yourself with the Pen & Wig. Understand its menu, the atmosphere, and what makes it unique. This will not only show your genuine interest but also help you discuss how you can contribute to enhancing the guest experience.
✨Showcase Your Leadership Skills
As a Front of House Team Leader, you'll need to motivate and lead a team. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight your ability to create a warm and welcoming environment for both guests and staff.
✨Emphasise Inclusivity and Diversity
Stonegate Group values inclusivity, so be ready to discuss how you can foster an inclusive culture in your role. Share any experiences you have that demonstrate your commitment to embracing individuality and supporting diverse teams.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, management style, and how they measure success in the role. This shows you're not just interested in the job, but also in how you can fit into their culture.
