Quality Co-ordinator

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

Job Description

Based at our Feltham Food Testing laboratory, the purpose of this role is to be responsible for the maintenance and improvement of the Quality Management System and maintenance and extension of all accreditations at a local level. To inspire and drive a culture of outstanding Quality to exceed the requirements of our customers and embrace our core organisational values.

Please note this is a full-time permanent role, working 37.5 hours per week – Monday to Friday 09:00 till 17:00.

• Ensure that customer complaint investigations and client queries are investigated and resolved in a timely manner in conjunction with Laboratory Management and the Customer Services team.
• Carry out internal test method audits, system audits and ensure audit programs are adhered to.
• Gather pre and post-audit information for external audits and submit data to the accreditation/certification body.
• Participate in and facilitate external laboratory audits, e.g. UKAS, RSA.
• Ensure that corrective actions assigned during internal and external auditing are completed.
• Ensure all equipment records, calibration and monitoring is carried out by relevant laboratory staff and that appropriate records are maintained.
• Conduct Quality inductions for new staff and ensure that staff are trained and aware of their responsibilities in respect of Quality Management Systems.
• Assist with training of laboratory staff in internal auditing, non-conforming work investigation and root cause analysis.
• Ensure that external proficiency scheme samples are tested and reported accurately, including timely investigations into unsatisfactory results, in conjunction with Laboratory Management.
• Ensure that Internal Quality Control is maintained.
• Raise non-conforming work issues related to Quality and investigate using root cause analysis where assigned.
• Collate information and reports and carry out trend analysis for the Annual Management Review meeting.
• Prepare and amend Quality documentation as required. Maintain the document control system for site-specific documentation.
• Provide the monthly Quality KPI report to the site management, the Director of Technical and Quality and the Technical and Group Microbiology Quality Managers.
• Liaise with third-party suppliers on relevant areas e.g. equipment calibration.
• Escalate issues affecting Quality performance to Group Quality Managers and Director of Technical and Quality.
• Any other duties necessary to ensure the quality of results and service to the customers as designated by the Group Quality Manager/ Director of Technical and Quality.

Qualifications

• Degree in chemistry/microbiology or related discipline and relevant experience of quality systems.
• Excellent working knowledge of Food Microbiology/Chemistry laboratories accredited to ISO17025/RSA.
• Experience of working in a UKAS accredited laboratory.
• Good IT skills, Word, Excel & LIMS.
• Excellent analytical skills.
• Good auditing skills.
• Can do attitude and be able to deliver change through people management skills.

What Happens Next

Our people are the backbone of what we do, so it\’s incredibly important we find the right individuals to join us. As a potential new recruit you\’ll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and its requirements, this will give you the opportunity to see what working for Eurofins is really like and enable us to get to know your key skills and strengths.

Closing Date

We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!

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