At a Glance
- Tasks: Support customers during their two-year warranty, resolving issues and coordinating with contractors.
- Company: Join Stonebridge Homes, a leading housebuilder known for quality and innovation.
- Benefits: Enjoy a dynamic work environment with a strong values-driven culture and growth opportunities.
- Other info: Be part of a growing business committed to sustainability and exceptional customer care.
- Why this job: Make a real difference in customer experiences while working in a fast-paced, supportive team.
- Qualifications: Experience in customer care, excellent communication skills, and a passion for service.
The predicted salary is between 25000 - 30000 £ per year.
We are looking for an enthusiastic and passionate Customer Care Coordinator to join our Customer Care Team primarily providing support across our North-East sites. Stonebridge Homes is a Leeds-based housebuilder, operating throughout Yorkshire, the North-East and Lincolnshire. We have a well-deserved reputation for delivering high-quality, high-specification homes in sought after locations.
The primary purpose of the Customer Care Coordinator role is to manage and coordinate key administrative processes and to support the effective resolution of customer care issues in line with company procedures. The role plays a vital part in ensuring an excellent customer experience throughout the two-year warranty period.
The ideal candidate will have experience of working in a customer care environment, dealing with complaints by telephone and writing. You will have excellent customer service skills and a real passion for delivering exceptional levels of customer care. To succeed in this role, you will need to demonstrate high levels of self-motivation, tenacity and resilience.
KEY RESPONSIBILITIES
- Support the customer for the full two-year warranty period, answering all enquiries and questions.
- Receive issue reports and questions by phone, email and our bespoke customer care system and ensure they are logged correctly.
- Organise remedial work with contractors, Site Managers or Customer Care Technicians as appropriate.
- Organise the diary and work schedule for Customer Care Technicians.
- Act as a point of contact for the customer, confirming access arrangements to the property when required.
- Visit customers as and when required and provide them with updates and development notices as necessary.
- Track and report on defect history, particularly recurring problems.
- Arrange for urgent action in response to emergency situations.
- Liase with other departments and site trades to provide comprehensive responses to queries.
- Attend project team meetings for site related issues.
EXPERIENCE AND QUALIFICATIONS
- Experience of working in a customer care environment dealing with complaints by phone and in writing.
- Experience in providing excellent customer service with professionalism, representing the brand at all times.
- High levels of time management, organisation and coordination skills.
- Excellent communication and rapport building skills.
- Ability to remain calm under pressure, deal with difficult situations and reach positive outcomes.
- Ability to manage own workload.
- Confident in using various software packages.
- Administratively competent and able to deliver to a high standard.
We offer an opportunity to work in a growing business led by its values in a fast-paced environment. Our benefits package includes:
Customer Service Coordinator in Leeds employer: STONEBRIDGE
Stonebridge Homes is an exceptional employer, offering a dynamic work culture where every team member's voice is valued. Located in Leeds, we provide a supportive environment that fosters collaboration and respect, alongside opportunities for professional growth within the housebuilding industry. Our commitment to quality and community engagement ensures that you will play a vital role in delivering high-specification homes while contributing to meaningful projects across Yorkshire, the North-East, and Lincolnshire.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at STONEBRIDGE. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like STONEBRIDGE before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to STONEBRIDGE:Your cover letter is your chance to shine! Tell us why you want to work at STONEBRIDGE specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at STONEBRIDGE!
How to prepare for a job interview at STONEBRIDGE
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
