At a Glance
- Tasks: Support customers on their journey and assist with service requests.
- Company: Stonebridge Homes, a leading housebuilder in Yorkshire.
- Benefits: Fully funded apprenticeship, enhanced holidays, and hybrid working.
- Other info: Join a supportive team and learn from industry professionals.
- Why this job: Gain valuable experience while building a career in housebuilding.
- Qualifications: Enthusiastic, motivated, and passionate about customer service.
The predicted salary is between 18000 - 25000 £ per year.
We're looking for a motivated and enthusiastic Customer Care Apprentice to join our Customer Care team on a fixed term contract for the duration of the apprenticeship. This is a fantastic opportunity to gain valuable business experience while working towards a recognised qualification, learning from experienced professionals in a fast-paced and rewarding environment.
Stonebridge Homes is a Leeds-based housebuilder, operating throughout Yorkshire, the North-East and Lincolnshire. We have a well-deserved reputation for delivering high-quality, high-specification homes in sought after locations. We are passionate about developing future talent. This apprenticeship will give you practical experience, industry knowledge, and the opportunity to build a long-term career in housebuilding.
As a Customer Care Apprentice, you will play an important role in supporting our customer journey, helping homeowners receive the best possible service from the moment they move into their new home. As part of the Customer Care team you will:
- Support customers throughout their homeowner journey
- Assist with sending welcome communications and ensuring customers have access to our customer portal and reporting systems
- Help manage customer requests and progress routine customer care tasks
- Communicate site wide updates to customers and provide individual updates to specific customers when required
- Support the scheduling and coordination of maintenance appointments
- Send customer information, guidance and support material to enhance the customer experience
- Work closely with our sales and customer experience team to keep information in our customer portal up to date
- Undertake initial fact finding, as required, when customers raise complaints to support the customer care coordinator dealing with the issue
What we're looking for:
- Someone who is enthusiastic, eager to learn and passionate about delivering great customer service
- Motivated and keen to learn
- Confident when talking to people
- Good written and verbal skills
- Friendly and approachable
- A self-starter, will look to help
- A team player
- Happy to work in a busy environment
What you'll get:
- An opportunity to work in a growing business led by its values in a fast-paced environment
- Fully funded apprenticeship qualification
- Enhanced holiday entitlement
- Supported hybrid working
- Mentoring from experienced professionals
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice - Customer Services in Leeds
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like STONEBRIDGE.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like STONEBRIDGE. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Apprentice - Customer Services in Leeds
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at STONEBRIDGE.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join STONEBRIDGE and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at STONEBRIDGE
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by STONEBRIDGE. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at STONEBRIDGE will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
