Senior Product Governance Manager

At Stonebridge, we support a national community of over 1,400 mortgage advisers — and our people are at the heart of everything we do. Their insight, expertise and drive help us deliver outstanding outcomes for advisers and customers across the UK. If you’re an experienced product governance specialist who thrives in a regulated environment, enjoys building structure where it matters, and wants to play a key role in strengthening Consumer Duty and PROD compliance, this is an opportunity to make a meaningful impact from day one. This is a 3‑month fixed‑term role with real influence, working closely with senior leaders, advisers, lenders and insurers to ensure our products deliver fair value and support excellent customer outcomes.

About The Role

As our Senior Product Governance Manager, you’ll take ownership of the design, implementation and execution of our Product Oversight & Governance Framework across mortgage and insurance propositions. You’ll lead on fair value assessments, distribution oversight, provider governance and the development of structured, repeatable processes that stand up to regulatory scrutiny. You’ll act as the primary relationship manager for lenders and insurers, ensuring strong governance arrangements, clear communication and well‑evidenced decision‑making. You’ll also support strategic initiatives that require product governance expertise, helping the business maintain high standards of conduct, compliance and customer care. If you enjoy combining deep regulatory knowledge with practical delivery — and you want to see your work directly influence consumer outcomes — you’ll feel right at home here.

What You’ll Be Doing

• Product governance & oversight
  • Designing, implementing and maintaining a comprehensive Product Oversight & Governance Framework
  • Establishing formal product approval processes and governance structures
  • Creating and maintaining complete product inventories
  • Reviewing, approving and documenting product changes from lenders and insurers
  • Ensuring all governance activity aligns with Consumer Duty and PROD 4 requirements
• Fair value & product assessments
  • Developing and maintaining fair value assessment methodologies
  • Reviewing product governance documentation from providers
  • Producing and maintaining fair value assessments in line with regulatory expectations
  • Presenting assessments for governance review and approval
  • Embedding periodic review cycles and ensuring they are consistently followed
• Distribution governance
  • Developing and documenting a formal Product Distribution Strategy
  • Running regular distribution reviews and assessing effectiveness
  • Ensuring alignment with target market requirements
  • Monitoring distribution outcomes and identifying areas for improvement
• Provider relationship management
  • Acting as the principal contact for lenders, insurers and product providers
  • Strengthening provider relationships and communication processes
  • Managing structured handovers and continuity arrangements
  • Ensuring governance expectations are clearly understood and consistently met
• Management information & consumer outcomes
  • Enhancing MI and reporting frameworks
  • Developing metrics to monitor fair value, distribution effectiveness, consumer outcomes and emerging risks
  • Designing product performance dashboards that support informed decision‑making
• Product expertise & business support
  • Providing subject matter expertise to advisers, business development teams and internal stakeholders
  • Enhancing product guides, training materials and provider communications
  • Supporting strategic projects requiring product governance insight
• Change management & operational governance
  • Mapping and documenting end‑to‑end processes for onboarding, amending and removing providers
  • Coordinating with operational, finance, compliance and technology teams
  • Ensuring clear accountability for product setup, commission arrangements and provider changes
• Vulnerable customer strategy
  • Reviewing current arrangements against industry best practice
  • Leading initiatives to strengthen identification and support of vulnerable customers
  • Developing governance and monitoring frameworks to assess outcomes

Your Objectives

• Delivering a robust, well‑evidenced Product Oversight & Governance Framework
• Ensuring compliance with Consumer Duty and PROD 4
• Strengthening provider governance and distribution oversight
• Reducing product‑related risk and improving consumer outcomes
• Supporting the Head of Compliance in achieving key regulatory and business objectives

Flexibility is essential — the regulatory landscape evolves quickly, and so do our business needs.

What You’ll Bring

• Personal Qualities
  • A structured, analytical approach with strong attention to detail
  • Confidence engaging with senior stakeholders and external providers
  • Sound judgement and the ability to navigate complex regulatory requirements
  • A proactive mindset with a focus on continuous improvement
  • Strong communication and relationship‑building skills
• Essential Experience
  • Proven experience in product governance within financial services
  • Strong understanding of Consumer Duty, PROD 4 and FCA expectations
  • Experience designing or managing product governance frameworks
  • Confidence reviewing product documentation and producing fair value assessments
  • Experience working with lenders, insurers or product providers
  • Ability to interpret MI and identify emerging risks or trends
• Desirable Experience
  • Experience in mortgage or insurance product oversight
  • Exposure to vulnerable customer frameworks
  • Experience supporting change programmes or operational governance

Why Join Stonebridge?

• Competitive remuneration
• Flexibility— 3 months fixed term role can be considered on an employee, fractional or freelance basis
• Free breakfast, lunch, snacks and drinks in the office
• Company pension with optional matched contributions
• Employee recognition schemes and retail discounts
• Gym subsidy, company sick pay and EAP support
• Volunteering days and wellbeing “me time”
• £500 employee referral scheme
• Death in service and critical illness cover

Ready to Make an Impact

If you’re motivated by strengthening governance, improving consumer outcomes and shaping product oversight in a fast‑moving, regulated environment, we’d love to hear from you.