Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Test new systems and provide feedback while supporting user queries.
- Company: Join Stonebridge, a leading mortgage and insurance network in the UK.
- Benefits: Enjoy hybrid working, competitive salary, and perks like free meals and gym subsidies.
- Why this job: Be part of a passionate team dedicated to excellence and customer satisfaction.
- Qualifications: Great customer service and IT skills; UAT testing experience is a plus.
- Other info: Open to all backgrounds; apply with your CV today!
The predicted salary is between 20000 - 30000 £ per year.
Join to apply for the Partner Support User Tester role at Stonebridge – Mortgage & Insurance Network
4 days ago Be among the first 25 applicants
Join to apply for the Partner Support User Tester role at Stonebridge – Mortgage & Insurance Network
Stonebridge – Mortgage & Insurance Network provided pay range
This range is provided by Stonebridge – Mortgage & Insurance Network. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
We are looking to increase the size of our team, and are currently recruiting for a Partner Support User Tester to join the team. The role is paying a salary of £25,000 and is hybrid working , minimum 3 days from our Basildon office and the remaining 2 days can be worked from home.
Who We Are
Stonebridge Mortgage Solutions Ltd is one of the leading dedicated mortgage and protection networks in the UK with a professional community of more than 1,300 mortgage and protection advisers and 600 firms.
Our team is comprised of passionate professionals committed to excellence and continuous improvement. We aim to provide world class support and guidance utilising our cutting-edge systems and regulatory expertise and our revolutionary spirit has the customer at its heart.
Our Benefits
- Great company culture
- Competitive salary
- Performance related bonus (non contractual)
- 22 days annual leave + your birthday off + up to 3 more annual leave days linked to years of service
- Company Pension with optional matched additional contributions up to 1.5%
- Flexibility to work from home
- Free breakfast, lunch, fresh fruit snacks, hot and cold soft drinks when working in the office
- 2 days off per annum for charity / community volunteering
- 2 half days paid leave for \’me time\’ to support mental and physical wellbeing
- 1 day paid leave for \’team time\’ joining your team in a volunteering / community service activity
- Full programme of employee engagement activities
- Company reward and recognition schemes
- Retail discounts and cash back platform
- Salary sacrifice schemes for home and tech, cycle to work, pension scheme
- Company sick pay
- Option to buy / sell up to 5 additional days annual leave
- Gym Subsidy
- Employee Assistance Programme
- £500 employee referral scheme
- Death in service insurance cover
- Critical illness insurance cover
The role
The Partner Support User Tester (PSUT) deals directly with the UK-wide network of professional mortgage and insurance Advisers, in relation to system and process-related queries by phone, ticket and email.
The PSUT will be required to operate as first line support for the testing of new functionality for the Revolution (and surround) systems, providing feedback within agreed timelines to support successful deployment.
Supporting the development of end-user training material, alongside the Business Training Consultants will be a feature of the role.
The PSUT may also handle queries received for network members via various channels and delivering prompt, accurate and clear guidance and/or the fastest and most comprehensive resolution of queries possible. This includes referral and escalation where necessary.
The role also includes identification, escalation and handling queries on any system issues that affect performance and/or impact on network members’ experience.
Key Responsibilities
- User testing of new or updated Revolution functionality and report results back to the developers and key Stonebridge staff
- Support production of training material for new or updated Revolution functionality
- Manage calls and incoming tickets/emails to standard and in line with targets
- Refer items to other teams as required and escalate items where applicable
- Identify and report issues to IT/Dev teams affecting performance and/or member service
Our ideal candidate
- Great customer service skills
- Strong IT skills
- UAT testing experience an advantage but not essential
- Confident communication skills
- Teamwork skills
- Ability to create training materials for internal and external colleagues
- Eligibility to work in the UK and everything it takes to successfully complete pre-employment screening.
How To Apply
Apply with CV. If you require any reasonable adjustments for any part of the recruitment process, please let our recruitment team know.
Individuals with different cultures, perspectives and experiences are at the heart of the way Stonebridge works. We are committed to equality of opportunity and welcome applications from everyone regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage and civil partnerships, and ex-offenders.
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Engineering and Information Technology
-
Industries
Consumer Services
Referrals increase your chances of interviewing at Stonebridge – Mortgage & Insurance Network by 2x
Sign in to set job alerts for “Tester” roles.
Kings Hill, England, United Kingdom 6 days ago
Newham, England, United Kingdom 2 weeks ago
Basildon, England, United Kingdom 2 days ago
Test Engineer – Up to £500 Per Day – Elite telco tech firm
London, England, United Kingdom 5 days ago
City Of London, England, United Kingdom 5 days ago
Sheerness, England, United Kingdom 1 month ago
Senior Software Development Engineer in Test – 100% Remote – Europe
Tottenham, England, United Kingdom 1 month ago
City Of London, England, United Kingdom 1 week ago
Great Dunmow, England, United Kingdom 3 weeks ago
Sidcup, England, United Kingdom 1 week ago
Chelmsford, England, United Kingdom 2 weeks ago
Romford, England, United Kingdom 2 months ago
Basildon, England, United Kingdom 3 months ago
Chingford, England, United Kingdom 1 week ago
Basildon, England, United Kingdom 2 days ago
Chelmsford, England, United Kingdom 3 weeks ago
City Of London, England, United Kingdom 2 weeks ago
Crayford, England, United Kingdom 4 months ago
Dartford, England, United Kingdom 1 week ago
Basildon, England, United Kingdom 2 days ago
Rochester, England, United Kingdom 2 days ago
Basildon, England, United Kingdom 2 days ago
MOT Tester – HAC – Sevenoaks 134 – Full time
Maidstone, England, United Kingdom 1 week ago
Braintree, England, United Kingdom 1 week ago
Dartford, England, United Kingdom 4 days ago
Escalator Engineer, RECRUITMENT HELPLINE
Dartford, England, United Kingdom 4 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Partner Support User Tester employer: Stonebridge - Mortgage & Insurance Network
Contact Detail:
Stonebridge - Mortgage & Insurance Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Partner Support User Tester
✨Tip Number 1
Familiarise yourself with the Revolution system and its functionalities. Understanding how it works will not only help you in user testing but also demonstrate your initiative and interest in the role.
✨Tip Number 2
Brush up on your customer service skills. Since you'll be dealing with queries from mortgage and insurance advisers, being able to communicate clearly and effectively is crucial for success in this role.
✨Tip Number 3
Network with current or former employees of Stonebridge. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Prepare to discuss any relevant experience you have with user acceptance testing (UAT). Even if you don't have direct experience, think about transferable skills that could apply, as this will show your readiness for the role.
We think you need these skills to ace Partner Support User Tester
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Partner Support User Tester role. Understand the key responsibilities and required skills, such as user testing and customer service, to tailor your application accordingly.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise any previous roles involving user testing, customer support, or IT skills to make your application stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of Stonebridge that appeal to you and how your background makes you a great fit for the Partner Support User Tester position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the role you're applying for.
How to prepare for a job interview at Stonebridge - Mortgage & Insurance Network
✨Understand the Role
Make sure you thoroughly read the job description for the Partner Support User Tester role. Familiarise yourself with the key responsibilities, such as user testing and supporting training material production, so you can discuss how your skills align with these tasks.
✨Showcase Your Customer Service Skills
Since this role involves dealing directly with advisers, be prepared to demonstrate your customer service skills. Think of examples from your past experiences where you provided excellent support or resolved issues effectively.
✨Prepare for Technical Questions
Brush up on your IT skills and be ready to answer questions related to system functionality and user acceptance testing (UAT). Even if you don't have UAT experience, showing a willingness to learn and adapt will impress the interviewers.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could include inquiries about the team culture, the tools used for testing, or how success is measured in the role. It shows your genuine interest in the position and the company.
