Quality Risk Assessor / Mortgage File Reviewer in Basildon

We are looking for a Quality Risk Assessor (an entry-level position; full training will be provided) to join us on a full-time, permanent basis, with hybrid working, 3 days from our Basildon office and 2 days working from home.

About Us

At Stonebridge, our employees tell us we are a great place to work.

We are passionate about what we do; our people matter, their opinions, insights and enthusiasm are key to our success.

We value and look after people, are big on employee wellbeing, we are socially and environmentally responsible and like to get involved in charity work.

We consistently look for ways to create a better future, back each other, and, most importantly, to do the right thing.

• Our Benefits
• Great company culture
• Structured career progression
• Performance-related bonus (non-contractual)
• 22 days annual leave + your birthday off + up to 3 more annual leave days linked to years of service
• Company Pension with optional matched additional contributions up to 1.5%
• Flexibility to work from home
• Free breakfast, lunch, fresh fruit snacks, hot and cold soft drinks when working in the office
• 2 days off per annum for charity/community volunteering
• 2 half days paid leave for 'me time' to support mental and physical wellbeing
• 1 day paid leave for 'team time' joining your team in a volunteering/community service activity
• Full programme of employee engagement activities
• Company reward and recognition schemes
• Retail discounts and cash back platform
• Salary sacrifice schemes for home and tech, cycle to work, pension scheme
• Company sick pay
• Option to buy up to 5 additional days of annual leave
• Gym Subsidy
• Employee Assistance Programme
• £500 employee referral scheme
• Death in service insurance cover
• Critical illness insurance cover

The role

The Q&R Assessor provides support to our network of Appointed Representative Firms and Advisers, reviewing complex mortgage and insurance cases to ensure they meet Stonebridge standards, internal operating procedures and FCA regulatory requirements.

The role involves providing feedback, guidance and coaching to advisers, acting as a liaison between advisers and the Audit team where required, and helping to resolve issues that arise during the case review process.

Alongside case assessments, the Q&R Assessor is responsible for maintaining accurate management information, producing reports for senior management, and supporting the monitoring of adviser competence standards across the network.

Key Responsibilities

Following the benefit of having received full training

• Review complex mortgage and insurance cases against established quality, compliance and regulatory standards
• Identify risks, omissions or areas requiring remedial action and communicate these clearly to advisers
• Provide feedback, coaching and guidance to advisers via phone and email to support improved performance and case quality
• Liaise with Senior Audit colleagues and act as a key point of contact between advisers and the Audit team to resolve case queries Monitor and follow up outstanding actions to ensure cases are completed to the required standard
• Maintain accurate logs, spreadsheets and management information records
• Produce and collate MI reports for management review
• Review adviser Competent Adviser Learning (CAL) activity to ensure competence requirements are being met and maintained
• Support advisers in understanding and meeting required standards through clear communication and constructive feedback
• Our ideal candidate
• Strong attention to detail and ability to review complex documentation accurately
• Excellent analytical and investigative skills
• Confident communicator, both written and verbal
• Comfortable providing feedback, coaching and guidance to advisers
• Able to build positive working relationships with a variety of stakeholders
• Strong organisational skills with the ability to manage and prioritise workloads effectively
• Good knowledge of Microsoft Office applications, particularly Excel
• Experience producing or interpreting management information (MI) would be advantageous
• Knowledge of mortgage and insurance regulation would be beneficial
• Previous administration experience/experience working in an office environment would be beneficial
• Able to fully satisfy the pre-employment screening process, which comprises right to work, identity, 5 years referencing, AML, credit screen, financial sanctions and DBS checks
• Diversity and inclusion

Different backgrounds, perspectives, and experiences make us stronger.

We welcome applications from all individuals, regardless of age, disability, sex, gender identity, sexual orientation, race, religion or belief, marital or civil partnership status, pregnancy or maternity.

If you need any reasonable adjustments during the recruitment process, please let our Recruitment Team know. We'll be happy to help.

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