At a Glance
- Tasks: Lead the IT Support team and enhance customer-focused service delivery.
- Company: Join Stonebridge, a leading Mortgage & Insurance Network with a dynamic work culture.
- Benefits: Enjoy hybrid work, competitive salary, and opportunities for professional growth.
- Other info: Be part of a collaborative team that values innovation and customer service.
- Why this job: Make a real impact by improving IT support and driving customer satisfaction.
- Qualifications: Experience in senior service desk roles and strong Microsoft 365 skills required.
The predicted salary is between 40000 - 50000 £ per year.
Stonebridge - Mortgage & Insurance Network is seeking an IT Support Team Leader to oversee the Internal IT Support team, delivering responsive, customer‑focused support across the business.
You will act as escalation point for complex issues and drive improvements.
Hybrid work and a chance to influence service delivery are key aspects of the role.
The ideal candidate has senior service desk or 2nd line experience, strong Microsoft 365 and AD skills, and a customer‑first mindset.
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Contact Details:
Stonebridge - Mortgage & Insurance Network Recruitment Team
We think you need these skills to ace IT Support Team Lead — Hybrid, Customer‑Focused in Basildon
IT Support Leadership
Customer-Focused Mindset
Microsoft 365
Active Directory (AD)
Service Desk Experience
2nd Line Support
Problem-Solving Skills
