At a Glance
- Tasks: Deliver top-notch support to our partners and resolve incidents efficiently.
- Company: Join Stonebridge Group, a leading Mortgage & Insurance Network.
- Benefits: Enjoy a competitive salary, performance bonuses, and hybrid working options.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Be part of a dynamic team and make a real difference in partner support.
- Qualifications: Experience in IT support and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
Stonebridge Group - Mortgage & Insurance Network is looking for a Partner Support Consultant to deliver high-quality support to our Appointed Representatives. In this role, you'll manage your workload, resolve incidents, and ensure our partners receive outstanding service.
The ideal candidate has experience in a fast-paced IT support environment and strong problem-solving skills. We offer a competitive salary with a performance-related bonus, hybrid working flexibility, and various employee benefits.
Partner Support Specialist | ITIL‑Driven & Hybrid Role employer: Stonebridge Group - Mortgage & Insurance Network
At Stonebridge Group, we pride ourselves on being an excellent employer by fostering a collaborative and supportive work culture that empowers our employees to thrive. With a focus on professional growth, we offer extensive training opportunities and a competitive salary package, including performance-related bonuses, all while enjoying the flexibility of hybrid working arrangements. Join us in delivering exceptional service to our partners in a dynamic and rewarding environment.
Contact Details:
Stonebridge Group - Mortgage & Insurance Network Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Partner Support Specialist | ITIL‑Driven & Hybrid Role
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Stonebridge Group on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to IT support and problem-solving. We should also think of examples from our past experiences that showcase our skills in these areas.
✨Tip Number 3
Show off our passion for customer service! During interviews, let’s share stories about how we’ve gone above and beyond to help clients or partners. It’ll make us stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep an eye on any updates or new roles that pop up.
We think you need these skills to ace Partner Support Specialist | ITIL‑Driven & Hybrid Role
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in IT support and problem-solving skills. We want to see how your background aligns with the role of Partner Support Specialist, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing outstanding service to our partners. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Workload Management Skills:In this role, managing your workload is key. Be sure to mention any tools or methods you use to stay organised and efficient. We appreciate candidates who can juggle multiple tasks while maintaining high-quality support.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Stonebridge Group - Mortgage & Insurance Network
✨Know Your Stuff
Make sure you understand the ins and outs of IT support, especially in a fast-paced environment. Brush up on ITIL principles and be ready to discuss how you've applied them in previous roles.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenging incidents in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to resolve issues effectively.
✨Understand Their Partners
Research Stonebridge Group and their Appointed Representatives. Knowing their business model and the challenges their partners face will help you demonstrate that you're the right fit for delivering outstanding service.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. This shows your genuine interest and helps you assess if the hybrid working flexibility aligns with your needs.
