At a Glance
- Tasks: Provide top-notch support to mortgage brokers via phone, webchat, and email.
- Company: Join Stonebridge Mortgage Solutions, a leading UK mortgage network with a supportive culture.
- Benefits: Enjoy competitive salary, hybrid working, free meals, and generous leave policies.
- Other info: Dynamic role with opportunities for growth and employee engagement activities.
- Why this job: Make a real impact by helping partners thrive with exceptional support.
- Qualifications: Experience in IT support, strong troubleshooting skills, and excellent communication.
The predicted salary is between 30000 - 40000 € per year.
At Stonebridge Mortgage Solutions, we’re expanding our IT Services function and are looking for a Partner Support Consultant who is passionate about delivering high‑quality support, building strong relationships, and helping users get the most from our platforms and systems.
About Us
Stonebridge Mortgage Solutions is one of the UK’s leading mortgage and protection networks, supporting over 1,300 advisers and more than 600 partner firms nationwide. We deliver exceptional service, secure technology, and operational support that empower our advisers and appointed representatives to thrive. We believe great work deserves great rewards.
Our successful candidate will enjoy:
- Great company culture built on openness, collaboration, and support
- Competitive salary and performance‑related bonus (non‑contractual)
- 22 days annual leave plus your birthday off, and up to 3 additional days for length of service
- Company pension with optional matched contributions up to 1.5%
- Hybrid working with flexibility to work from home
- Free breakfast, lunch, snacks, and drinks when working in the office
- 2 volunteering days and 1 team volunteering day each year
- 2 half‑days of paid ‘me time’ to support mental and physical wellbeing
- Employee engagement activities, recognition schemes, and retail discounts
- Salary sacrifice schemes (home tech, cycle to work, pension)
- Gym subsidy, company sick pay, and EAP support
- Option to buy up to 5 extra days’ holiday
- £500 employee referral scheme
- Death in service cover and critical illness insurance
About the Role
As a Partner Support Consultant, you’ll be the first point of contact for our Appointed Representatives (Mortgage Brokers), providing prompt, accurate, and professional support across telephone, webchat, and email. You’ll manage your own workload, resolve incidents and service requests, and play a key role in maintaining service excellence across our network. Working in a fast‑paced, ITIL‑aligned environment, you’ll help ensure our partners receive the outstanding support they expect from Stonebridge.
What You’ll Be Doing
- Delivering high‑quality support across phone, webchat, and ticketing channels
- Troubleshooting platform, access, and system issues
- Managing and prioritising incidents and service requests to meet SLAs
- Handling complex queries and supporting escalations
- Ensuring clear, professional communication with users and internal teams
- Maintaining accurate ticket documentation and following ITIL‑aligned processes
- Identifying recurring issues and contributing to service improvements
- Supporting incident and problem management, including root‑cause analysis
- Creating and maintaining knowledge articles and user guides
- Assisting with UAT and release testing
- Contributing to operational reporting and service performance insights
What We’re Looking For
- Experience in a fast‑paced, ITIL‑aligned IT support environment
- Background in service desk, helpdesk, or application support
- Strong troubleshooting and problem‑solving skills
- Excellent communication across phone, webchat, and email
- Ability to prioritise effectively and manage competing demands
- High attention to detail and strong documentation skills
- Ability to work independently while contributing to a collaborative team
- Able to fully satisfy the pre‑employment screening process, which comprises code of conduct, right to work, identity, 5 years referencing, AML, credit screen, financial sanctions and DBS checks
- Experience in financial services or a regulated environment
- Familiarity with ManageEngine ServiceDesk Plus or similar tools
- Understanding of ITIL Foundation principles
- Experience supporting software platforms used by mortgage or financial adviser networks
Ready to Apply? If you’re passionate about delivering excellent support and want to be part of a growing, forward‑thinking organisation, we’d love to hear from you.
Partner Support Consultant employer: Stonebridge Group - Mortgage & Insurance Network
At Stonebridge Mortgage Solutions, we pride ourselves on fostering a vibrant work culture that champions collaboration and support, making us an exceptional employer for those seeking a Partner Support Consultant role. With competitive salaries, generous leave policies, and a commitment to employee wellbeing through initiatives like hybrid working and volunteering days, we empower our team members to thrive both personally and professionally. Join us in a dynamic environment where your contributions are valued, and enjoy unique perks such as free meals in the office and opportunities for professional growth.
Contact Detail:
Stonebridge Group - Mortgage & Insurance Network Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Partner Support Consultant
✨Tip Number 1
Network like a pro! Reach out to current employees at Stonebridge Mortgage Solutions on LinkedIn. Ask them about their experiences and any tips they might have for landing the Partner Support Consultant role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by practising common questions related to IT support and customer service. Think about how you would handle specific scenarios, especially those involving troubleshooting and communication. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your passion for technology and support! During interviews, share examples of how you've helped users in the past and any improvements you've suggested in previous roles. This will demonstrate your commitment to delivering high-quality support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at Stonebridge. Let’s get you that interview!
We think you need these skills to ace Partner Support Consultant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in IT support and how it aligns with the role of Partner Support Consultant. We want to see how your skills can help us deliver that high-quality support our partners expect!
Showcase Your Communication Skills:Since you'll be communicating with mortgage brokers via phone, webchat, and email, it's crucial to demonstrate your excellent communication skills. Use clear and professional language in your application to reflect how you would interact with our users.
Highlight Problem-Solving Experience:We love candidates who can troubleshoot and solve problems effectively. Share specific examples from your past roles where you've successfully resolved issues or improved processes, especially in a fast-paced environment.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Stonebridge Mortgage Solutions.
How to prepare for a job interview at Stonebridge Group - Mortgage & Insurance Network
✨Know Your Stuff
Make sure you understand the ITIL principles and how they apply to support roles. Brush up on your troubleshooting skills, especially in a fast-paced environment like Stonebridge Mortgage Solutions. Familiarity with tools like ManageEngine ServiceDesk Plus will give you an edge.
✨Showcase Your Communication Skills
As a Partner Support Consultant, you'll be communicating with mortgage brokers across various channels. Practice clear and professional communication, whether it's over the phone, via webchat, or through email. Consider role-playing common scenarios to build your confidence.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific examples of how you've resolved complex queries in the past. Think about times when you identified recurring issues and contributed to service improvements. This will show your proactive approach to problem-solving.
✨Emphasise Team Collaboration
While you'll need to manage your own workload, being part of a collaborative team is key. Be ready to share experiences where you've worked effectively with others to achieve a common goal. Highlight your ability to balance independent work with teamwork.
