At a Glance
- Tasks: Provide top-notch support to mortgage brokers via phone, webchat, and email.
- Company: Join Stonebridge Mortgage Solutions, a leading UK mortgage network with a supportive culture.
- Benefits: Enjoy competitive salary, hybrid working, free meals, and generous leave policies.
- Other info: Dynamic environment with opportunities for growth and employee engagement activities.
- Why this job: Make a real impact by helping partners thrive with exceptional support.
- Qualifications: Experience in IT support, strong troubleshooting skills, and excellent communication.
The predicted salary is between 30000 - 40000 € per year.
At Stonebridge Mortgage Solutions, we’re expanding our IT Services function and are looking for a Partner Support Consultant who is passionate about delivering high‑quality support, building strong relationships, and helping users get the most from our platforms and systems.
About Us
Stonebridge Mortgage Solutions is one of the UK’s leading mortgage and protection networks, supporting over 1,300 advisers and more than 600 partner firms nationwide. We deliver exceptional service, secure technology, and operational support that empower our advisers and appointed representatives to thrive. We believe great work deserves great rewards.
Our successful candidate will enjoy:
- Great company culture built on openness, collaboration, and support
- Competitive salary and performance‑related bonus (non‑contractual)
- 22 days annual leave plus your birthday off, and up to 3 additional days for length of service
- Company pension with optional matched contributions up to 1.5%
- Hybrid working with flexibility to work from home
- Free breakfast, lunch, snacks, and drinks when working in the office
- 2 volunteering days and 1 team volunteering day each year
- 2 half‑days of paid ‘me time’ to support mental and physical wellbeing
- Employee engagement activities, recognition schemes, and retail discounts
- Salary sacrifice schemes (home tech, cycle to work, pension)
- Gym subsidy, company sick pay, and EAP support
- Option to buy up to 5 extra days’ holiday
- £500 employee referral scheme
- Death in service cover and critical illness insurance
About the Role
As a Partner Support Consultant, you’ll be the first point of contact for our Appointed Representatives (Mortgage Brokers), providing prompt, accurate, and professional support across telephone, webchat, and email. You’ll manage your own workload, resolve incidents and service requests, and play a key role in maintaining service excellence across our network. Working in a fast‑paced, ITIL‑aligned environment, you’ll help ensure our partners receive the outstanding support they expect from Stonebridge.
What You’ll Be Doing:
- Delivering high‑quality support across phone, webchat, and ticketing channels
- Troubleshooting platform, access, and system issues
- Managing and prioritising incidents and service requests to meet SLAs
- Handling complex queries and supporting escalations
- Ensuring clear, professional communication with users and internal teams
- Maintaining accurate ticket documentation and following ITIL‑aligned processes
- Identifying recurring issues and contributing to service improvements
- Supporting incident and problem management, including root‑cause analysis
- Creating and maintaining knowledge articles and user guides
- Assisting with UAT and release testing
- Contributing to operational reporting and service performance insights
What We’re Looking For:
- Experience in a fast‑paced, ITIL‑aligned IT support environment
- Background in service desk, helpdesk, or application support
- Strong troubleshooting and problem‑solving skills
- Excellent communication across phone, webchat, and email
- Ability to prioritise effectively and manage competing demands
- High attention to detail and strong documentation skills
- Ability to work independently while contributing to a collaborative team
- Able to fully satisfy the pre‑employment screening process, which comprises code of conduct, right to work, identity, 5 years referencing, AML, credit screen, financial sanctions and DBS checks
- Experience in financial services or a regulated environment
- Familiarity with ManageEngine ServiceDesk Plus or similar tools
- Understanding of ITIL Foundation principles
- Experience supporting software platforms used by mortgage or financial adviser networks
If you’re passionate about delivering excellent support and want to be part of a growing, forward‑thinking organisation, we’d love to hear from you.
Partner Support Consultant in Essex employer: Stonebridge Group - Mortgage & Insurance Network
At Stonebridge Mortgage Solutions, we pride ourselves on fostering a vibrant work culture that champions collaboration and support, making us an exceptional employer for the Partner Support Consultant role. With competitive salaries, generous leave policies, and a commitment to employee wellbeing through initiatives like hybrid working and volunteering days, we empower our team to thrive both personally and professionally. Join us in a dynamic environment where your contributions are valued, and enjoy unique perks such as free meals in the office and opportunities for professional growth within one of the UK's leading mortgage networks.
Contact Detail:
Stonebridge Group - Mortgage & Insurance Network Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Partner Support Consultant in Essex
✨Tip Number 1
Network like a pro! Reach out to current employees at Stonebridge Mortgage Solutions on LinkedIn. Ask them about their experiences and any tips they might have for landing the Partner Support Consultant role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by practising common questions related to IT support and customer service. Think about how you would handle specific scenarios, especially those involving troubleshooting and communication. We want to see your problem-solving skills shine!
✨Tip Number 3
Show off your passion for technology and support! During your interview, share examples of how you've gone above and beyond to help users in previous roles. This will demonstrate your commitment to delivering high-quality support, just like we do at Stonebridge.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team. Let’s get you on board!
We think you need these skills to ace Partner Support Consultant in Essex
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your background in IT support and any relevant experience in financial services to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to showcase your passion for delivering high-quality support. Share specific examples of how you've built strong relationships and resolved complex issues in previous roles.
Show Off Your Communication Skills:Since you'll be communicating with partners via phone, webchat, and email, it's crucial to demonstrate your excellent communication skills in your application. Keep it clear, professional, and engaging!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Stonebridge Mortgage Solutions!
How to prepare for a job interview at Stonebridge Group - Mortgage & Insurance Network
✨Know Your Stuff
Make sure you understand the basics of ITIL principles and have a good grasp of the tools mentioned in the job description, like ManageEngine ServiceDesk Plus. Brush up on your troubleshooting skills and be ready to discuss how you've handled complex queries in the past.
✨Showcase Your Communication Skills
Since you'll be communicating with mortgage brokers via phone, webchat, and email, practice articulating your thoughts clearly and professionally. Consider role-playing common scenarios with a friend to get comfortable with different communication styles.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've resolved incidents or service requests in previous roles. Think about specific challenges you've faced and how you approached them, focusing on your analytical skills and attention to detail.
✨Emphasise Team Collaboration
While the role requires independence, it's crucial to show that you can work well within a team. Be ready to discuss how you've contributed to team goals in the past and how you plan to support your colleagues at Stonebridge Mortgage Solutions.
