At a Glance
- Tasks: Support customers during their two-year warranty, resolving issues and coordinating with contractors.
- Company: Join Stonebridge Homes, a leading housebuilder known for quality and innovation.
- Benefits: Enjoy a dynamic work environment with a strong values-driven culture and growth opportunities.
- Other info: Fast-paced role with opportunities for personal and professional development.
- Why this job: Make a real difference in customer experiences while developing your skills in a supportive team.
- Qualifications: Experience in customer care, excellent communication skills, and a passion for service excellence.
The predicted salary is between 26100 - 31900 £ per year.
We are looking for an enthusiastic and passionate Customer Care Coordinator to join our Customer Care Team primarily providing support across our North-East sites. Stonebridge Homes is a Leeds-based housebuilder, operating throughout Yorkshire, the North-East and Lincolnshire. We have a well-deserved reputation for delivering high-quality, high-specification homes in sought after locations.
The primary purpose of the Customer Care Coordinator role is to manage and coordinate key administrative processes and to support the effective resolution of customer care issues in line with company procedures. The role plays a vital part in ensuring an excellent customer experience throughout the two-year warranty period.
The ideal candidate will have experience of working in a customer care environment, dealing with complaints by telephone and writing. You will have excellent customer service skills and a real passion for delivering exceptional levels of customer care. To succeed in this role, you will need to demonstrate high levels of self-motivation, tenacity and resilience.
KEY RESPONSIBILITIES
- Support the customer for the full two-year warranty period, answering all enquiries and questions.
- Receive issue reports and questions by phone, email and our bespoke customer care system and ensure they are logged correctly.
- Organise remedial work with contractors, Site Managers or Customer Care Technicians as appropriate.
- Organise the diary and work schedule for Customer Care Technicians.
- Act as a point of contact for the customer, confirming access arrangements to the property when required.
- Visit customers as and when required and provide them with updates and development notices as necessary.
- Track and report on defect history, particularly recurring problems.
- Arrange for urgent action in response to emergency situations.
- Liase with other departments and site trades to provide comprehensive responses to queries.
- Attend project team meetings for site related issues.
EXPERIENCE AND QUALIFICATIONS
- Experience of working in a customer care environment dealing with complaints by phone and in writing.
- Experience in providing excellent customer service with professionalism, representing the brand at all times.
- High levels of time management, organisation and coordination skills.
- Excellent communication and rapport building skills.
- Ability to remain calm under pressure, deal with difficult situations and reach positive outcomes.
- Ability to manage own workload.
- Confident in using various software packages.
- Administratively competent and able to deliver to a high standard.
We offer an opportunity to work in a growing business led by its values in a fast-paced environment. Our benefits package includes:
Customer Service Coordinator in Leeds employer: STONEBRIDGE
Stonebridge Homes is an exceptional employer, offering a vibrant work culture that prioritises innovation and quality in the housebuilding industry. As a Customer Service Coordinator, you will be part of a passionate team dedicated to delivering outstanding customer care, with ample opportunities for personal and professional growth in a supportive environment. Located in Leeds, you will enjoy the benefits of working in a dynamic company that values its employees and fosters a commitment to sustainable growth.
