At a Glance
- Tasks: Engage with customers, provide top-notch service, and maximise sales potential.
- Company: Join one of the UK's fastest growing motor groups with a prestigious Toyota franchise.
- Benefits: Competitive salary, flexible working, bonuses, and extensive training opportunities.
- Other info: Inclusive workplace with excellent career progression and employee discounts.
- Why this job: Kickstart your career in the automotive industry with a fast-tracked development programme.
- Qualifications: GCSE Maths and English, 2 A Levels or equivalent, and strong communication skills.
The predicted salary is between 25000 - 32000 £ per year.
About the role… We are excited to be recruiting for a Trainee Customer Consultant working exclusively with our Toyota franchise. This is an unrivalled opportunity to join one of the UK's fastest growing motor groups. The Trainee Customer Consultant programme offers you the opportunity to develop your career with one of the world's most prestigious companies and work alongside some of Britain's brightest young talent, as well as the chance to be paid to develop yourself professionally. Toyota are the highest ranked Automotive Brand in the world and spend more on Research & Development than any other company, leading the way in Hybrid engine technology and innovation.
A Stoneacre Customer Consultant will be a welcoming individual who can communicate well with a wide range of clients. Above all, we value honesty and integrity amongst everyone we hire. It's what sets us apart, and it's the reason why our customers have been coming back to us for nearly 30 years, all whilst contributing towards making Stoneacre the Number One Motor Group.
Whilst working for Stoneacre in Northallerton the Trainee programme is delivered through the Toyota Academy, our outstanding learning & development organisation. The Trainee Customer Consultant programme targets and develops high calibre people like you, who may have recently completed their education and are seeking the first rung of the ladder in a professional automotive career. As a Trainee Customer Consultant, you will be part of a new Toyota initiative which fast tracks you through the 12-week programme and onto the Academy's development path, leading to a full industry-recognised accreditation and potentially into management.
Do we have your interest…? Here at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success. So, what is in it for you?
- Industry leading competitive salary
- A flexible approach to working patterns
- Bonus scheme
- A range of training and development programmes
- Industry leading career progression opportunities
- Contributory workplace pension scheme
- Uniform provided
- Long service reward
- Customer introduced reward
- Employee discounts
- Access to discounts on retailers, restaurants, holidays and much more
- Wellness programme
- Free parking
An average day as a Trainee Customer Consultant…
- Understand product features, characteristics, etc. to maximise sales potential.
- Provide industry leading customer service.
- Build and maintain great relationships with existing and new customers to maximise future sales.
- Maintain accurate records of customer requirements, completing sales contracts and other sales administration.
- Raise the profile of the dealership and enhancing the reputation of the business.
About you…
- Enjoy working with people and excel in a customer facing sales environment.
- Have strong communication skills with the ability to adapt to each customer's needs.
- Highly motivated and can work well under pressure.
- Able to work well both within a close team and as an individual.
- Be able and willing to achieve agreed sales targets across our product range.
- Be a free thinker with ambitions for yourself, the centre, and the Stoneacre family.
- You will be eligible to work in the UK.
- You will have GCSE Maths and English, and at least 2 A Levels or equivalent qualification.
- Excellent IT skills, (MS Word, PowerPoint, and Excel).
We want you to love what you do – The rest will come naturally.
“Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.”
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Customer Consultant in York
✨Join Customer Support Communities
Get involved in online forums and communities dedicated to customer support, like those on Reddit or specialised Facebook groups. Networking with industry peers can open doors to trainee opportunities with companies like Stoneacre Motor Group..
✨Attend Local Job Fairs
Check out local job fairs and career expos, especially those focusing on customer service roles. Meeting potential employers face-to-face can give you an edge over others applying for the trainee position at Stoneacre Motor Group..
✨Leverage Your University Resources
If you're still in education, make use of your university's career services—they often have strong ties with companies looking for trainees. They might have insider knowledge about openings at places like Stoneacre Motor Group. that you're keen on.
✨Showcase Your Soft Skills
Since customer support is all about people, highlight your communication and problem-solving skills in your interactions. When you apply to Stoneacre Motor Group., make sure they see your passion for helping others!
We think you need these skills to ace Trainee Customer Consultant in York
Some tips for your application 🫡
Show off your people skills!:For a customer support trainee role, it's super important to highlight any experience you have in dealing with customers, whether that's through part-time jobs, volunteering, or even helping out at events. We want to see how you connect with people, so share examples of how you've successfully resolved issues or enhanced someone's experience.
Tailor your CV to us!:When applying for a trainee role at Stoneacre Motor Group., make sure your CV reflects your enthusiasm for customer support. List any relevant experiences, even if they're informal, and don't forget to mention your communication skills. A concise, clear layout will help us see how you're a perfect fit for our team.
Write about your learning goals!:Since this is a trainee position, we love seeing your motivation to learn and grow. In your cover letter, let us know what you hope to gain from working with us at Stoneacre Motor Group.. This could include specific skills or knowledge areas—show us you’re keen to dive in and develop your customer support expertise!
Demonstrate your problem-solving skills!:Customer support is all about solving problems, so make sure to highlight any experiences where you've had to think on your feet! Whether it was a tricky school project or helping a friend out, share how you approached the issue and what the outcome was. This will show us you're ready for the challenges at Stoneacre Motor Group..
How to prepare for a job interview at Stoneacre Motor Group.
✨Know Your Customer Support Basics
Make sure you're familiar with the key skills in customer support, like active listening and empathy. Expect questions on how to handle difficult customers or resolve common issues – we might want to hear how you’d approach a real-life scenario, so think of a few examples where you showcased these skills.
✨Brush Up on the Tools
Familiarise yourself with common customer support tools like Zendesk or Freshdesk. Even if you haven't used them before, understanding how they work will show Stoneacre Motor Group. that you’re proactive and willing to learn. They might ask about your experience with similar software or how you'd adapt quickly to new tools.
✨Show Your Willingness to Learn
As a trainee, emphasising your desire to learn and grow is crucial. Think about what you hope to gain from this experience at Stoneacre Motor Group. and be ready to discuss how you plan to develop your skills in customer support. Demonstrating a positive attitude and openness to feedback can go a long way!
✨Prepare for Role-Playing
In customer support interviews, it's fairly common to have a role-playing exercise where you'll need to handle a customer query. Practice your approach not just in resolving issues, but also in how you communicate clearly and professionally. This is your chance to shine, so don’t hesitate to showcase your verbal skills!
