At a Glance
- Tasks: Deliver top-notch customer service and provide expert advice on vehicle parts.
- Company: Join one of the UK's fastest growing motor groups with a vibrant culture.
- Benefits: Competitive salary, flexible working, bonuses, and extensive training opportunities.
- Other info: Diverse workplace with excellent career progression and employee discounts.
- Why this job: Be part of a dynamic team and make a real impact in the automotive industry.
- Qualifications: Customer service skills and a passion for the automotive sector.
The predicted salary is between 25000 - 32000 £ per year.
About the role… We are excited to be recruiting for a Parts Advisor. This is an unrivalled opportunity to join one of the UK's fastest growing motor groups. This is your chance to shine as an individual and have free reign to be yourself, demonstrate your accomplished customer service skills, and thrive in an environment that allows you to live each working day to the full. Not only do we offer motoring for life, at Stoneacre, we offer careers for life.
As a Parts Advisor, you will be responsible for delivering excellent customer service and providing industry-leading advice on our products and services to our valued customers. Representing a variety of manufacturers, you will boast extensive industry knowledge on a diverse range of vehicles and models. You will take great pride in your work and be a highly motivated team player.
Through both in house and manufacturer training, you will be given full support and development enabling you to reach your full potential, all whilst contributing towards making Stoneacre the Number One Motor Group.
So, what is in it for you?
- Industry leading competitive salary
- A flexible approach to working patterns
- Bonus scheme
- A range of training and development programmes
- Industry leading career progression opportunities
- Contributory workplace pension scheme
- Uniform provided
- Long service reward
- Customer introduced reward
- Employee discounts
- Access to discounts on retailers, restaurants, holidays and much more
- Wellness programme
- Free parking
An average day as a Parts Advisor…
- Ensure parts are efficiently distributed to Service Department Technicians.
- Selling parts directly to both retail and trade customers via telephone, online and face-to-face.
- Maintain stock levels, order parts as and when required and ensure all deliveries are correct.
- Assist customers via telephone, online and face-to-face, as well as processing orders over the telephone.
- Identifying parts required for vehicles, utilising the Electronic Parts Catalogue, and our DMS system.
- Sourcing parts for internal and external customers.
- Picking parts.
- Effectively communicating with our Service department.
- Carrying out some administration duties such as invoicing.
About you… We consider candidates from all backgrounds who preferably have experience working in the Automotive sector within a Parts Advisor role, however training will be provided (knowledge of Kerridge would be advantageous). You will have fantastic communication skills and enjoy working in a fast paced yet rewarding environment. You will have the ability to work independently but also thrive as part of a team with a proactive can-do attitude. You will be sales and target driven with a reliable and punctual work ethic and a willingness to follow instructions. You will be passionate about delivering exceptional customer service within the automotive industry with a basic knowledge of vehicle layout, function and location of parts. You will have a strong attention to detail with an organised and methodical approach and the ability to work well under pressure. You will be flexible and dynamic with the ability to adapt to changing priorities. We want you to love what you do – The rest will come naturally.
“Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.”
Parts Telesales in Yarm employer: Stoneacre Motor Group.
At Stoneacre, we pride ourselves on being one of the UK's fastest growing motor groups, offering a vibrant work culture that encourages individuality and exceptional customer service. With industry-leading training and development programmes, competitive salaries, and a commitment to employee wellness, we provide our Parts Advisors with the tools and support needed to thrive in their careers. Join us for a rewarding journey where your contributions are valued, and you can truly make a difference in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Telesales in Yarm
✨Tip Number 1
Get to know the company inside out! Research Stoneacre and its values, so you can show off your knowledge during interviews. This will help you connect with the team and demonstrate that you're genuinely interested in being part of their success.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering exceptional service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories in your interviews.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the interview process and company culture. They might even give you a heads-up on what the hiring managers are looking for!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Stoneacre family. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Parts Telesales in Yarm
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that demonstrate your skills!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Parts Advisor role. Mention your knowledge of the automotive industry and any relevant experience you have – it’ll make you stand out!
Be Yourself:We’re all about authenticity here at Stoneacre. Don’t be afraid to let your personality shine through in your application. We want to know who you are and what makes you tick, so be genuine and true to yourself!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Stoneacre Motor Group.
✨Know Your Parts
Before the interview, brush up on your knowledge of automotive parts and their functions. Familiarise yourself with common vehicle models and their specifications. This will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer. This is crucial for a Parts Advisor role, so make sure to highlight these moments during your interview.
✨Demonstrate Team Spirit
Since teamwork is key in this role, be ready to discuss how you've successfully collaborated with others in previous jobs. Share specific instances where you contributed to a team goal or supported a colleague, as this will resonate well with the interviewers at Stoneacre.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programmes, career progression opportunities, or the company culture. This shows your enthusiasm for the position and helps you determine if Stoneacre is the right fit for you.
