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For Companies At a Glance
- Tasks: Deliver top-notch customer service and provide expert advice on vehicle parts.
- Company: Join one of the UK's fastest growing motor groups, Stoneacre.
- Benefits: Enjoy competitive salary, flexible working, bonuses, and employee discounts.
- Why this job: Be part of a dynamic team and make a real impact in the automotive industry.
- Qualifications: Customer service skills and a passion for the automotive sector are key.
- Other info: Comprehensive training and career progression opportunities await you.
The predicted salary is between 30000 - 42000 £ per year.
We are excited to be recruiting for a Parts Advisor. This is an unrivalled opportunity to join one of the UK’s fastest growing motor groups. This is your chance to shine as an individual and have free reign to be yourself, demonstrate your accomplished customer service skills, and thrive in an environment that allows you to live each working day to the full. Not only do we offer motoring for life, at Stoneacre, we offer careers for life.
As a Parts Advisor, you will be responsible for delivering excellent customer service and providing industry-leading advice on our products and services to our valued customers. Representing a variety of manufacturers, you will boast extensive industry knowledge on a diverse range of vehicles and models. You will take great pride in your work and be a highly motivated team player. Through both in house and manufacturer training, you will be given full support and development enabling you to reach your full potential, all whilst contributing towards making Stoneacre the Number One Motor Group.
Here at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success.
So, what is in it for you?
- Industry leading competitive salary
- A flexible approach to working patterns
- Bonus scheme
- A range of training and development programmes
- Industry leading career progression opportunities
- Contributory workplace pension scheme
- Uniform provided
- Long service reward
- Customer introduced reward
- Employee discounts
- Access to discounts on retailers, restaurants, holidays and much more
- Wellness programme
- Free parking
An average day as a Parts Advisor…
- Ensure parts are efficiently distributed to Service Department Technicians.
- Selling parts directly to both retail and trade customers via telephone, online and face-to-face.
- Maintain stock levels, order parts as and when required and ensure all deliveries are correct.
- Assist customers via telephone, online and face-to-face, as well as processing orders over the telephone.
- Identifying parts required for vehicles, utilising the Electronic Parts Catalogue, and our DMS system.
- Sourcing parts for internal and external customers.
- Picking parts.
- Effectively communicating with our Service department.
- Carrying out some administration duties such as invoicing.
About you…
- We consider candidates from all backgrounds who preferably have experience working in the Automotive sector within a Parts Advisor role, however training will be provided (knowledge of Kerridge would be advantageous).
- You will have fantastic communication skills and enjoy working in a fast paced yet rewarding environment.
- You will have the ability to work independently but also thrive as part of a team with a proactive can-do attitude.
- You will be sales and target driven with a reliable and punctual work ethic and a willingness to follow instructions.
- You will be passionate about delivering exceptional customer service within the automotive industry with a basic knowledge of vehicle layout, function and location of parts.
- You will have a strong attention to detail with an organised and methodical approach and the ability to work well under pressure.
- You will be flexible and dynamic with the ability to adapt to changing priorities.
We want you to love what you do – The rest will come naturally.
Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.
Parts Advisor - Abarth Fiat Jeep in Wolverhampton employer: Stoneacre Motor Group.
Contact Detail:
Stoneacre Motor Group. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor - Abarth Fiat Jeep in Wolverhampton
✨Tip Number 1
Get to know the company inside out! Research Stoneacre and their values, so you can show off your knowledge during interviews. This will help you connect with the team and demonstrate that you're genuinely interested in being a part of their success.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering exceptional service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories when you chat with them.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the interview process and company culture. They might even give you a heads-up on what the hiring managers are looking for!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Stoneacre family. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Parts Advisor - Abarth Fiat Jeep in Wolverhampton
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express yourself and share what makes you unique.
Tailor Your Application: Make sure to tailor your application to the Parts Advisor role. Highlight your customer service skills and any relevant experience in the automotive sector. We love seeing how your background fits with what we do!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Stoneacre.
How to prepare for a job interview at Stoneacre Motor Group.
✨Know Your Stuff
Make sure you brush up on your automotive knowledge, especially about the brands you'll be representing like Abarth, Fiat, and Jeep. Familiarise yourself with common parts and their functions, as well as any recent developments in the industry. This will show that you're genuinely interested and ready to provide top-notch advice.
✨Show Off Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about situations where you went above and beyond for a customer or resolved a tricky issue. This role is all about helping customers, so demonstrating your ability to connect and communicate effectively will set you apart.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview where you might have to sell a part or handle a customer complaint. Practise these scenarios beforehand with a friend or family member. This will help you feel more confident and showcase your sales skills and problem-solving abilities.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the training programmes, career progression opportunities, or how the team collaborates. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
