At a Glance
- Tasks: Assist Bodyshops with admin tasks and deliver top-notch customer service.
- Company: Join Stoneacre, one of the UK's fastest-growing motor groups.
- Benefits: Competitive salary, bonuses, training, discounts, and wellness programmes.
- Other info: Inclusive workplace with excellent career progression opportunities.
- Why this job: Be part of a dynamic team and make customers feel valued every day.
- Qualifications: Admin experience preferred; passion for customer service is key.
The predicted salary is between 25000 - 30000 € per year.
We are excited to be recruiting for a Bodyshop Administrator. This is an unrivalled opportunity to join one of the UK’s fastest growing motor groups. This is a fantastic opportunity to take the next step into your customer service and administrative development and become the best of the best. You will be responsible for assisting the Bodyshops in daily controls and provide exceptional administrative support and the highest level of customer service to our customers. If you have a passion for working in a busy high‑pressured environment then what are you waiting for…Apply today!
As a Bodyshop Administrator, you will be a valued team member committed to delivering accurate administrative documents and the best customer service that exceeds our customers’ expectations. You will make each Stoneacre customer feel valued, and provide the highest level of after sales customer care, all whilst contributing towards making Stoneacre the Number One Motor Group.
Benefits
- Industry leading competitive salary
- Bonus scheme
- A range of training and development programmes
- Industry leading career progression opportunities
- Contributory workplace pension scheme
- Uniform provided
- Long service reward
- Customer introduced reward
- Employee discounts
- Access to discounts on retailers, restaurants, holidays and much more
- Wellness programme
- Free parking
Responsibilities
- Prioritising Workload From Centralised Email Inbox and day‑to‑day tasks include:
- You will work efficiently and effectively alongside the Bodyshop Managers, receptionists and Parts department.
- Qualifying and processing customer insurance claims.
- Booking estimate appointments and repair appointments.
- Maintain a professional manner at all times.
- Communicate effectively, in person, by telephone or email to deliver premium customer advice and satisfaction at all times.
- Building rapport with internal sites / staff and external customers.
- Dealing with own customer claims and keep customers ‘up to date’ daily.
Qualifications
- Previous Bodyshop Administration experience within the automotive industry would be helpful but administrative experience in another environment will be considered as full training can be given.
- Previous experience of using Kerridge/CDK or a similar system would be advantageous but is not essential.
- Computer literate, especially Microsoft Office and Excel.
- Excellent communication and organisation skills.
- Committed to providing excellent customer service and thrive in a busy high‑pressured environment.
- Love what you do – The rest will come naturally.
Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.
The Company Originally founded in 1994, Stoneacre is a family‑owned business that has progressively grown to become one of the UK’s fastest‑growing and most successful car dealer groups. We operate from 64 locations across England and Wales, have 137 franchise sales points representing 27 manufacturers. Specialising in the sale of new and used cars, as well as commercial vehicles, the group also offers servicing, parts and bodyshop facilities. We currently have over 2,750 dedicated members of the Stoneacre team who share our dedication and passion to provide complete customer satisfaction. We are committed to developing our people, as we know it’s the best investment we can make.
Bodyshop Administrator - Thorne employer: Stoneacre Motor Group.
Stoneacre Motor Group is an exceptional employer, offering a vibrant work culture that prioritises employee development and customer satisfaction. With industry-leading career progression opportunities, comprehensive training programmes, and a commitment to diversity, employees thrive in a supportive environment while enjoying competitive salaries and a range of benefits, including wellness programmes and employee discounts. Join us in Thorne and be part of a family-owned business that values your contributions and fosters a sense of belonging.
StudySmarter Expert Advice🤫
We think this is how you could land Bodyshop Administrator - Thorne
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the automotive industry. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Stoneacre and understanding their values. Show them you’re not just another candidate; you’re genuinely interested in being part of their team and contributing to their success.
✨Tip Number 3
Practice your communication skills! Since customer service is key for the Bodyshop Administrator role, make sure you can articulate your thoughts clearly and confidently during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Stoneacre family.
We think you need these skills to ace Bodyshop Administrator - Thorne
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you’re excited about the opportunity to work in a busy environment and provide top-notch customer service.
Tailor Your CV:Make sure your CV is tailored to the Bodyshop Administrator role. Highlight any relevant experience, especially in administration or customer service, and don’t forget to mention any skills with software like Microsoft Office!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so make sure your points are easy to read and understand. This will show us that you can communicate effectively, just like we need you to do in the role!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Stoneacre!
How to prepare for a job interview at Stoneacre Motor Group.
✨Know Your Stuff
Before the interview, make sure you understand the role of a Bodyshop Administrator. Familiarise yourself with the daily tasks mentioned in the job description, like processing insurance claims and booking appointments. This will help you answer questions confidently and show that you're genuinely interested.
✨Show Off Your Customer Service Skills
Since this role is all about providing exceptional customer service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during the interview to demonstrate your commitment to customer satisfaction.
✨Practice Effective Communication
As you'll be communicating with both customers and team members, practice clear and concise communication. You might want to do a mock interview with a friend or family member to get comfortable expressing your thoughts and answering questions on the spot.
✨Dress the Part
Even though the role is administrative, first impressions matter! Dress smartly and professionally for your interview. This shows that you take the opportunity seriously and are ready to represent the company well.
