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For Companies At a Glance
- Tasks: Deliver top-notch customer service and manage communications between customers and the workshop.
- Company: Join one of the UK's fastest growing motor groups, Stoneacre.
- Benefits: Competitive salary, flexible working, bonuses, and employee discounts.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: 1-year service advisor experience and exceptional customer service skills required.
- Other info: Inclusive workplace with excellent career progression and training opportunities.
The predicted salary is between 30000 - 42000 £ per year.
We are excited to be recruiting for a Service Advisor. This is an unrivalled opportunity to join one of the UK’s fastest growing motor groups. A fantastic opportunity to take the next step into your customer service development and become the best of the best. You will be responsible for delivering the highest level of customer experience, managing the fast flow of information between the workshop and the customer. So, if you thrive in a high pressured environment, then this is the position for you. As a Service Advisor, you will be a valued team member committed to delivering customer service that exceeds our customers’ expectations. You will make each Stoneacre customer feel valued, and provide the highest level of after sales customer care, all whilst contributing towards making Stoneacre the Number One Motor Group.
Here at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success.
So, what is in it for you?
- Industry leading competitive salary
- A flexible approach to working patterns
- Bonus scheme
- A range of training and development programmes
- Industry leading career progression opportunities
- Contributory workplace pension scheme
- Uniform provided
- Long service reward
- Customer introduced reward
- Employee discounts
- Access to discounts on retailers, restaurants, holidays and much more
- Wellness programme
- Free parking
An average day as a Service Advisor…
- Manage all customer communications and interactions on behalf of the dealership
- Identify service needs and requirements of the customer
- Establish understanding and an agreement with the customer of work required and agree time frames
- You will liaise with the workshop to determine vehicle completion times and relay any information
- Carry out visual inspections of courtesy or customers vehicles to identify any accidental damage caused
- Regularly update the customer with progress on their vehicle
- Process payments and issue invoices for customers
- Supporting with handling complaints in line with company policy
- Ensure handover and administration of customer vehicles are completed to a high standard
- Maintain a professional manner at all times and ensure customer issues are resolved efficiently and effectively
- Understand and ensure all objectives are fully achieved
About you…
- You will have exceptional customer service, striving to deliver above our customer expectations
- You will have a minimum of 1-year service advisor experience
- Experience with RTC & Kerridge /ADP Systems preferred, however, training can be provided for the right candidate
- You will have a strong attention to detail
- You will have good time management and be able to prioritise your workload
- Willingness to attend manufacture-training courses to keep updated within this fast paced environment
- Be competent in ICT, Maths and English as standard
- Have the ability to work independently but also thrive as part of a team with a proactive can-do attitude
We want you to love what you do – The rest will come naturally.
Service Advisor - Peugeot in Stoke-on-Trent employer: Stoneacre Motor Group.
Contact Detail:
Stoneacre Motor Group. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Peugeot in Stoke-on-Trent
✨Tip Number 1
Get to know the company! Research Stoneacre and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering top-notch customer experiences, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company and might even give you a heads-up about the interview process. Plus, it shows you're proactive!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining Stoneacre and ready to take that next step in your career.
We think you need these skills to ace Service Advisor - Peugeot in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Advisor role. Highlight your customer service experience and any relevant skills that match what we're looking for. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your experience aligns with our values at Stoneacre. Keep it engaging and personal – we love a good story!
Show Off Your Communication Skills: As a Service Advisor, communication is key! In your application, demonstrate your ability to convey information clearly and effectively. Whether it's through your writing style or examples of past interactions, let us see your skills in action.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what makes Stoneacre a great place to work!
How to prepare for a job interview at Stoneacre Motor Group.
✨Know Your Customer Service Inside Out
As a Service Advisor, you'll be the face of the dealership. Brush up on your customer service skills and think of examples where you've gone above and beyond for customers. Be ready to discuss how you can create exceptional experiences that exceed expectations.
✨Familiarise Yourself with the Role
Read through the job description thoroughly and understand the key responsibilities. Prepare to talk about how your previous experience aligns with managing customer communications and liaising with the workshop. Show them you know what it takes to keep things running smoothly.
✨Practice Handling Complaints
Complaints are part of the job, so prepare for questions on how you would handle difficult situations. Think of specific instances where you've resolved issues effectively and turned a negative experience into a positive one. This will demonstrate your problem-solving skills.
✨Show Your Team Spirit
Being part of a team is crucial in this role. Be ready to share examples of how you've collaborated with others in high-pressure environments. Highlight your proactive attitude and willingness to support your colleagues, as this will show you're a great fit for their team culture.
