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- Tasks: Lead a dynamic team to deliver exceptional aftersales service and exceed customer expectations.
- Company: Join Stoneacre Motor Group, a top player in the automotive industry.
- Benefits: Enjoy competitive salary, flexible working, bonuses, and extensive training opportunities.
- Other info: Diverse workplace with excellent career progression and employee discounts.
- Why this job: Make a real impact in customer satisfaction and drive your career forward.
- Qualifications: Experience in managing a service department and strong leadership skills.
The predicted salary is between 35000 - 45000 £ per year.
We are excited to be recruiting for a Service Manager. For this role you will ideally need experience in running a Service/Aftersales department within a main dealership in the UK. You will manage and control WIP, warranty and debtors as well as managing the parts support process and ensuring Aftersales franchise standards and manufacturer relationships are maintained.
The successful candidate will be tasked with monitoring and controlling sales activity by reviewing performance with individuals and agreeing action required to improve sales. As a Service Manager, you will be a valued team member committed to delivering customer service that exceeds our customers' expectations. You will make each Stoneacre customer feel valued, and provide the highest level of after sales customer care, all whilst contributing towards making Stoneacre the Number One Motor Group.
- Industry leading competitive salary
- A flexible approach to working patterns
- Bonus scheme
- A range of training and development programmes
- Industry leading career progression opportunities
- Contributory workplace pension scheme
- Uniform provided
- Long service reward
- Employee discounts
- Access to discounts on retailers, restaurants, holidays and much more
- Wellness programme
- Free parking
An average day as a Service Advisor includes:
- Manage the team, including Service Advisors, Workshop Technicians and Parts staff.
- Identify service needs and requirements of the customer.
- Supporting with handling complaints in line with company policy.
- Communicate effectively, in person, by telephone or email to deliver premium customer advice and satisfaction at all times.
- Good leadership skills in managing a team of Service Advisors, Parts Advisors and Parts Delivery Driver.
- Excellent Customer Relations.
Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace.
In-Work Support Service Manager in Stoke-on-Trent employer: Stoneacre Motor Group.
Contact Detail:
Stoneacre Motor Group. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land In-Work Support Service Manager in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who have experience in aftersales. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to service management. Think about how you’d handle specific scenarios, like managing customer complaints or improving team performance. We want you to shine!
✨Tip Number 3
Showcase your leadership skills! During interviews, share examples of how you've successfully managed teams and improved customer satisfaction. This is your chance to demonstrate that you’re the perfect fit for the Service Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace In-Work Support Service Manager in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your experience in running a Service/Aftersales department and any relevant achievements that show you can manage WIP, warranty, and debtors effectively.
Showcase Leadership Skills: Since you'll be managing a team, it's crucial to showcase your leadership skills. Include examples of how you've successfully led teams in the past and improved performance through effective communication and support.
Emphasise Customer Service: We want to see your commitment to delivering exceptional customer service. Share specific instances where you've gone above and beyond to ensure customer satisfaction, as this aligns with our goal of exceeding customer expectations.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining the Stoneacre family!
How to prepare for a job interview at Stoneacre Motor Group.
✨Know Your Numbers
Make sure you’re familiar with key performance indicators related to service management, like WIP and warranty metrics. Being able to discuss how you've successfully managed these in the past will show your expertise and readiness for the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've effectively led a team in a dealership environment. Highlight specific situations where you improved team performance or customer satisfaction, as this will demonstrate your capability to manage Service Advisors and Technicians.
✨Understand Customer Care Excellence
Brush up on best practices for delivering exceptional customer service. Be ready to discuss how you’ve handled complaints and turned negative experiences into positive outcomes, as this aligns perfectly with the company’s commitment to exceeding customer expectations.
✨Research Stoneacre's Values
Familiarise yourself with Stoneacre Motor Group’s mission and values. Showing that you understand their commitment to diversity and customer care will help you connect with the interviewers and demonstrate that you’re a good cultural fit.