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- Tasks: Manage warranty claims and provide top-notch customer service in a fast-paced environment.
- Company: Join one of the UK's fastest growing motor groups, Stoneacre.
- Benefits: Competitive salary, bonus scheme, training, discounts, and wellness programme.
- Other info: Diverse and inclusive workplace with excellent career progression opportunities.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Experience in the motor industry and strong administrative skills preferred.
The predicted salary is between 30000 - 40000 £ per year.
About the role… We are excited to be recruiting for a Warranty Administrator. This is an unrivalled opportunity to join one of the UK's fastest growing motor groups. This is a fantastic opportunity to take the next step into your customer service and administrative development and become the best of the best.
The Warranty Administrator plays a key part in the relationship management between the dealership, customer and the manufacturer. You will provide exceptional administrative support and the highest level of customer service to our customers. As a Warranty Administrator, you will be a valued team member committed to delivering accurate administrative documents and the best customer service that exceeds our customers' expectations. You will make each Stoneacre customer feel valued, and provide the highest level of customer care, all whilst contributing towards making Stoneacre the Number One Motor Group.
Do we have your interest…? Here at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success.
So, what is in it for you?
- Industry leading competitive salary
- Bonus scheme
- A range of training and development programmes
- Industry leading career progression opportunities
- Contributory workplace pension scheme
- Uniform provided
- Long service reward
- Customer introduced reward
- Employee discounts
- Access to discounts on retailers, restaurants, holidays and much more
- Wellness programme
- Free parking
An average day as a Warranty Administrator…
- Checking claims submitted by the sites.
- Submitting Warranty to the required manufacturer standards.
- Ensuring the submission of all invoiced jobs and assisting the Accounts department in the reconciliation of the Warranty payments.
- Maintain a professional manner at all times.
- Communicate effectively, in person, by telephone or email to deliver premium customer advice and satisfaction at all times.
- Building rapport with internal sites/staff and external customers.
About you… You will have experience working within the motor industry. Previous administration experience will be extremely beneficial. Experience using Kerridge/CDK or a similar system would be advantageous but is not essential. You will need to be organised, efficient, with a keen eye for detail. Have the ability to work within specified guidelines. Committed to providing excellent customer service and thrive in a busy high-pressured environment. We want you to love what you do – The rest will come naturally.
“Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.”
Warranty Administrator - Fiat Hyundai in Sheffield employer: Stoneacre Motor Group.
Contact Detail:
Stoneacre Motor Group. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty Administrator - Fiat Hyundai in Sheffield
✨Tip Number 1
Network like a pro! Reach out to people in the motor industry, especially those who work at Stoneacre. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and administration. We all know that confidence is key, so rehearse your answers and showcase your experience in the motor industry.
✨Tip Number 3
Show your enthusiasm for the role! When you get the chance to speak with someone from Stoneacre, let them know why you’re excited about being a Warranty Administrator and how you can contribute to their success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Stoneacre.
We think you need these skills to ace Warranty Administrator - Fiat Hyundai in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Warranty Administrator role. Highlight your experience in customer service and administration, especially within the motor industry. We want to see how you can bring your skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to Stoneacre's success. Be genuine and let your personality come through – we love that!
Showcase Your Attention to Detail: As a Warranty Administrator, attention to detail is key. In your application, provide examples of how you've demonstrated this skill in previous roles. We want to know you can handle the nitty-gritty with ease!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Stoneacre!
How to prepare for a job interview at Stoneacre Motor Group.
✨Know Your Stuff
Before the interview, make sure you understand the role of a Warranty Administrator and the specific responsibilities it entails. Familiarise yourself with the motor industry, especially anything related to Fiat and Hyundai. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer service, be prepared to share examples from your past experiences. Think of situations where you went above and beyond for a customer or resolved a tricky issue. This will demonstrate your commitment to customer satisfaction.
✨Be Organised and Detail-Oriented
As a Warranty Administrator, attention to detail is crucial. During the interview, highlight your organisational skills and how you manage multiple tasks efficiently. You might even want to mention any tools or systems you've used in the past that helped you stay organised.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This shows that you're not just interested in the job, but also in how you can grow within the company.