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- Tasks: Deliver top-notch customer service and manage communication between customers and the workshop.
- Company: Join one of the UK's fastest growing motor groups, Stoneacre.
- Benefits: Competitive salary, flexible working, bonuses, and employee discounts.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Exceptional customer service skills and at least 1 year of service advisor experience.
- Other info: Inclusive workplace with excellent career progression and training opportunities.
The predicted salary is between 30000 - 40000 £ per year.
We are excited to be recruiting for a Service Advisor. This is an unrivalled opportunity to join one of the UK's fastest growing motor groups. A fantastic opportunity to take the next step into your customer service development and become the best of the best.
You will be responsible for delivering the highest level of customer experience, managing the fast flow of information between the workshop and the customer. So, if you thrive in a high pressured environment, then this is the position for you.
As a Service Advisor, you will be a valued team member committed to delivering customer service that exceeds our customers' expectations. You will make each Stoneacre customer feel valued, and provide the highest level of after sales customer care, all whilst contributing towards making Stoneacre the Number One Motor Group.
Here at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success.
What is in it for you?
- Industry leading competitive salary
- A flexible approach to working patterns
- Bonus scheme
- A range of training and development programmes
- Industry leading career progression opportunities
- Contributory workplace pension scheme
- Uniform provided
- Long service reward
- Customer introduced reward
- Employee discounts
- Access to discounts on retailers, restaurants, holidays and much more
- Wellness programme
- Free parking
An average day as a Service Advisor:
- Manage all customer communications and interactions on behalf of the dealership
- Identify service needs and requirements of the customer
- Establish understanding and an agreement with the customer of work required and agree time frames
- Liaise with the workshop to determine vehicle completion times and relay any information
- Carry out visual inspections of courtesy or customers vehicles to identify any accidental damage caused
- Regularly update the customer with progress on their vehicle
- Process payments and issue invoices for customers
- Support with handling complaints in line with company policy
- Ensure handover and administration of customer vehicles are completed to a high standard
- Communicate effectively, in person, by telephone or email to deliver premium customer advice and satisfaction at all times
- Maintain a professional manner at all times and ensure customer issues are resolved efficiently and effectively
- Understand and ensure all objectives are fully achieved
About you:
- You will have exceptional customer service, striving to deliver above our customer expectations
- Excellent communication skills, by telephone, email and face to face situations
- You will have a minimum of 1-year service advisor experience
- Experience with RTC & Kerridge /ADP Systems preferred, however, training can be provided for the right candidate
- You will have a strong attention to detail
- You will have good time management and be able to prioritise your workload
- Willingness to attend manufacturer-training courses to keep updated within this fast paced environment
- Be competent in ICT, Maths and English as standard
- Have the ability to work independently but also thrive as part of a team with a proactive can-do attitude
We want you to love what you do – The rest will come naturally.
Service Advisor - Toyota employer: Stoneacre Motor Group.
Contact Detail:
Stoneacre Motor Group. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Toyota
✨Tip Number 1
Get to know the company! Research Stoneacre and understand their values, mission, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Service Advisor, you'll be the face of the dealership. Role-play common scenarios with friends or family to boost your confidence and refine your communication style.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Stoneacre family. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Service Advisor - Toyota
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Service Advisor role. Mention how your experience aligns with the job description and why you’re excited about joining Stoneacre.
Keep It Professional Yet Friendly: While we love a friendly tone, remember to keep your application professional. Use clear language and avoid slang, but don’t be afraid to let your personality shine through – we want to get to know the real you!
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to track your application better. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Stoneacre Motor Group.
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service Advisor inside out. Familiarise yourself with customer service principles and the specific needs of the automotive industry. Research Stoneacre and their values to show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Service Advisor, communication is key. Prepare examples of how you've effectively communicated with customers in the past, whether it was resolving complaints or providing updates. Practise articulating your thoughts clearly and confidently, as this will demonstrate your ability to manage customer interactions smoothly.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to handle difficult situations or complaints. Be ready to discuss these during the interview, highlighting your approach to finding solutions and ensuring customer satisfaction. This will show that you can thrive in a high-pressure environment, just like the one at Stoneacre.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. This not only shows respect for the interviewers but also reflects the professional image you’ll need to uphold as a Service Advisor. A polished appearance can set the tone for a positive conversation.