Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver top-notch customer service and manage vehicle servicing efficiently.
- Company: Join one of the UK's fastest-growing motor groups.
- Benefits: Competitive pay, training opportunities, and a supportive team environment.
- Why this job: Kickstart your career in customer service with a leading automotive brand.
- Qualifications: Strong communication skills and a passion for customer satisfaction.
- Other info: Dynamic workplace with opportunities for growth and development.
The predicted salary is between 28800 - 43200 £ per year.
About the role…
We are excited to be recruiting for a Service Advisor. This is an unrivalled opportunity to join one of the UK\’s fastest growing motor groups.
A fantastic opportunity to take the next step into your customer service development and become the best of the best.
You will be responsible for delivering the highest level of customer experience, managing the fast flow of information between the workshop and the customer. So, if you thrive in a high pressured environment, then this is the position for you.
As a Service Advisor, you will be a valued team member committed to delivering customer service that exceeds our customers\’ expectations. You will make each Stoneacre customer feel valued, and provide the highest level of after sales customer care, all whilst contributing towards making Stoneacre the Number One Motor Group.
Do we have your interest…?
Here at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success. So, what is in it for you?
- Industry leading competitive salary
- A flexible approach to working patterns
- Bonus scheme
- A range of training and development programmes
- Industry leading career progression opportunities
- Contributory workplace pension scheme
- Uniform provided
- Long service reward
- Customer introduced reward
- Employee discounts
- Access to discounts on retailers, restaurants, holidays and much more
- Wellness programme
- Free parking
An average day as a Service Advisor…
- Manage all customer communications and interactions on behalf of the dealership
- Identify service needs and requirements of the customer.
- Establish understanding and an agreement with the customer of work required and agree time frames.
- You will liaise with the workshop to determine vehicle completion times and relay any information.
- Carry out visual inspections of courtesy or customers vehicles to identify any accidental damage caused.
- Regularly update the customer with progress on their vehicle.
- Process payments and issue invoices for customers.
- Supporting with handling complaints in line with company policy.
- Ensure handover and administration of customer vehicles are completed to a high standard.
- Communicate effectively, in person, by telephone or email to deliver premium customer advice and satisfaction at all times.
- Maintain a professional manner at all times and ensure customer issues are resolved efficiently and effectively.
- Understand and ensure all objectives are fully achieved.
About you…
- You will have exceptional customer service, striving to deliver above our customer expectations.
- Excellent communications skills, by telephone email and face to face situations.
- You will have a minimum of 1-year service advisor experience.
- Experience with RTC & Kerridge /ADP Systems preferred, however, training can be provided for the right candidate.
- You will have a strong attention to detail
- You will have good time management and be able to prioritise your workload.
- Willingness to attend manufacture-training courses to keep updated within this fast paced environment.
- Be competent in ICT, Maths and English as standard.
- Have the ability to work independently but also thrive as part of a team with a proactive can-do attitude.
- We want you to love what you do – The rest will come naturally.
“Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.\”
Service Advisor - Toyota employer: Stoneacre Motor Group.
Contact Detail:
Stoneacre Motor Group. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Toyota
✨Tip Number 1
Get to know the company! Research Toyota and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their culture.
✨Tip Number 2
Practice your customer service skills! As a Service Advisor, you'll need to shine in delivering top-notch customer experiences. Role-play scenarios with friends or family to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! We want to see your application, and applying directly shows your enthusiasm. Plus, it’s a great way to ensure your CV lands in the right hands.
We think you need these skills to ace Service Advisor - Toyota
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to deliver a fantastic experience for customers, just like you would as a Service Advisor.
Tailor Your Application: Don’t just send the same CV everywhere! Take a moment to tweak your application to match the job description. We love seeing candidates who take the time to align their skills with what we’re looking for.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point about why you’d be a great fit for us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Stoneacre Motor Group.
✨Know Your Stuff
Before the interview, make sure you research Toyota and its values. Understand their customer service philosophy and be ready to discuss how you can contribute to delivering an exceptional customer experience.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight specific situations that demonstrate your ability to manage customer expectations and resolve issues effectively.
✨Practice Active Listening
During the interview, show that you’re a great listener. This is crucial for a Service Advisor role. Make sure to engage with the interviewer by nodding, summarising their points, and asking clarifying questions when necessary.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. It shows that you respect the opportunity and are serious about the role. A polished appearance can set a positive tone right from the start.
