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For Companies At a Glance
- Tasks: As a Service Advisor, you'll manage customer communications and ensure top-notch service delivery.
- Company: Join Stoneacre, one of the UK's fastest-growing motor groups with a family-owned vibe.
- Benefits: Enjoy competitive salary, flexible work patterns, bonuses, training, discounts, and wellness programs.
- Why this job: This role offers a chance to excel in customer service and be part of a supportive team culture.
- Qualifications: You need at least 1 year of service advisor experience and strong communication skills.
- Other info: Training provided for the right candidate; must be proactive and detail-oriented.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
About the role…
We are excited to be recruiting for a Service Advisor. This is an unrivalled opportunity to join one of the UK's fastest growing motor groups.
A fantastic opportunity to take the next step into your customer service development and become the best of the best.
You will be responsible for delivering the highest level of customer experience, managing the fast flow of information between…
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Service Advisor - Toyota employer: Stoneacre Motor Group.
Contact Detail:
Stoneacre Motor Group. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Toyota
✨Tip Number 1
Familiarize yourself with the specific services and values of Stoneacre. Understanding their commitment to customer satisfaction and how they operate will help you align your responses during the interview.
✨Tip Number 2
Prepare examples from your previous experience that showcase your exceptional customer service skills. Think about situations where you went above and beyond to meet customer needs, as this is crucial for a Service Advisor role.
✨Tip Number 3
Practice your communication skills, especially in handling complaints and providing updates. Being able to convey information clearly and professionally will be key in this fast-paced environment.
✨Tip Number 4
Show your willingness to learn and adapt by discussing any relevant training or courses you've taken. Highlighting your proactive attitude towards professional development can set you apart from other candidates.
We think you need these skills to ace Service Advisor - Toyota
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasize your exceptional customer service abilities in your CV and cover letter. Provide specific examples of how you've exceeded customer expectations in previous roles.
Highlight Relevant Experience: Mention any previous experience as a service advisor or in a similar role. If you have experience with RTC & Kerridge/ADP Systems, make sure to include that as well.
Professional Communication: Demonstrate your excellent communication skills by ensuring your application is well-written and free of errors. Use a professional tone while still being personable, reflecting the high level of customer interaction expected in the role.
How to prepare for a job interview at Stoneacre Motor Group.
✨Showcase Your Customer Service Skills
As a Service Advisor, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond to meet customer expectations. Highlight how you handled difficult situations and resolved complaints effectively.
✨Communicate Clearly and Confidently
Effective communication is crucial in this role. Practice articulating your thoughts clearly, whether in person or over the phone. Be ready to demonstrate your ability to relay information between customers and the workshop efficiently.
✨Demonstrate Attention to Detail
Attention to detail is vital for managing customer vehicles and ensuring high standards of service. Be prepared to discuss how you ensure accuracy in your work, such as during vehicle inspections or processing payments.
✨Emphasize Teamwork and Independence
While you need to work independently, being a team player is equally important. Share examples of how you've successfully collaborated with colleagues in a fast-paced environment, while also managing your own responsibilities effectively.
