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- Tasks: As a Service Advisor, you'll manage customer communications and ensure top-notch service delivery.
- Company: Join Stoneacre, one of the UK's fastest-growing motor groups with a commitment to customer satisfaction.
- Benefits: Enjoy competitive salary, flexible working, bonuses, training, discounts, and wellness programmes.
- Why this job: This role offers career progression, a supportive team culture, and the chance to make customers feel valued.
- Qualifications: You need at least 1 year of service advisor experience and excellent communication skills.
- Other info: Stoneacre values diversity and is dedicated to creating an inclusive workplace for all.
The predicted salary is between 24000 - 36000 £ per year.
About the role…
We are excited to be recruiting for a Service Advisor. This is an unrivalled opportunity to join one of the UK’s fastest growing motor groups.
A fantastic opportunity to take the next step into your customer service development and become the best of the best.
You will be responsible for delivering the highest level of customer experience, managing the fast flow of information between the workshop and the customer. So, if you thrive in a high pressured environment, then this is the position for you.
As a Service Advisor, you will be a valued team member committed to delivering customer service that exceeds our customers’ expectations. You will make each Stoneacre customer feel valued, and provide the highest level of after sales customer care, all whilst contributing towards making Stoneacre the Number One Motor Group.
Do we have your interest…?
Here at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success. So, what is in it for you?
- Industry leading competitive salary
- A flexible approach to working patterns
- Bonus scheme
- A range of training and development programmes
- Industry leading career progression opportunities
- Contributory workplace pension scheme
- Uniform provided
- Long service reward
- Customer introduced reward
- Employee discounts
- Access to discounts on retailers, restaurants, holidays and much more
- Wellness programme
- Free parking
An average day as a Service Advisor…
- Manage all customer communications and interactions on behalf of the dealership
- Identify service needs and requirements of the customer.
- Establish understanding and an agreement with the customer of work required and agree time frames.
- You will liaise with the workshop to determine vehicle completion times and relay any information.
- Carry out visual inspections of courtesy or customers vehicles to identify any accidental damage caused.
- Regularly update the customer with progress on their vehicle.
- Process payments and issue invoices for customers.
- Supporting with handling complaints in line with company policy.
- Ensure handover and administration of customer vehicles are completed to a high standard.
- Communicate effectively, in person, by telephone or email to deliver premium customer advice and satisfaction at all times.
- Maintain a professional manner at all times and ensure customer issues are resolved efficiently and effectively.
- Understand and ensure all objectives are fully achieved.
About you…
- You will have exceptional customer service, striving to deliver above our customer expectations.
- Excellent communications skills, by telephone email and face to face situations.
- You will have a minimum of 1-year service advisor experience.
- Experience with RTC & Kerridge /ADP Systems preferred, however, training can be provided for the right candidate.
- You will have a strong attention to detail
- You will have good time management and be able to prioritise your workload.
- Willingness to attend manufacture-training courses to keep updated within this fast paced environment.
- Be competent in ICT, Maths and English as standard.
- Have the ability to work independently but also thrive as part of a team with a proactive can-do attitude.
- We want you to love what you do – The rest will come naturally.
The Company
Originally founded in 1994, Stoneacre is a family-owned business that has progressively grown to become one of the UK’s fastest-growing and most successful car dealer groups.
We operate from 64 locations across England and Wales, have 137 franchise sales points representing 27 manufacturers. Specialising in the sale of new and used cars, as well as commercial vehicles, the group also offers servicing, parts and bodyshop facilities.
We currently have over 2,750 dedicated members of the Stoneacre team who share our dedication and passion to provide complete customer satisfaction. We are committed to developing our people, as we know it’s the best investment we can make.
“Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.\”
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Service Advisor - Stoke employer: Stoneacre Motor Group.
Contact Detail:
Stoneacre Motor Group. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Stoke
✨Tip Number 1
Familiarise yourself with the specific customer service expectations in the automotive industry. Understanding the nuances of customer interactions in this field will help you stand out during interviews.
✨Tip Number 2
Showcase your ability to handle high-pressure situations by preparing examples from your past experiences. Highlighting how you've successfully managed customer concerns or complaints can demonstrate your suitability for the role.
✨Tip Number 3
Research Stoneacre's values and mission statement. Aligning your personal values with those of the company can make a strong impression and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Network with current or former employees of Stoneacre, if possible. Gaining insights into the company culture and expectations can provide you with valuable information to discuss during your interview.
We think you need these skills to ace Service Advisor - Stoke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, particularly any roles as a Service Advisor. Use specific examples that demonstrate your ability to manage customer communications and resolve issues effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention your experience with service advisor tasks and how you can contribute to Stoneacre's goal of exceeding customer expectations.
Highlight Relevant Skills: In your application, emphasise skills such as communication, time management, and attention to detail. These are crucial for the Service Advisor role and will help you stand out as a candidate.
Show Enthusiasm for the Company: Research Stoneacre and mention why you want to work there specifically. Highlight their commitment to employee development and diversity, and express how you align with their values and mission.
How to prepare for a job interview at Stoneacre Motor Group.
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to deliver exceptional customer service is crucial. Prepare examples from your past experiences where you went above and beyond for customers, highlighting your communication skills and problem-solving abilities.
✨Familiarise Yourself with the Company
Research Stoneacre and understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also demonstrate your genuine interest in becoming part of their team.
✨Prepare for Technical Questions
Since the role involves liaising with the workshop and understanding vehicle needs, brush up on basic automotive knowledge. Be ready to discuss any relevant experience with systems like RTC & Kerridge/ADP, even if you haven't used them extensively.
✨Demonstrate Your Ability to Work Under Pressure
The job requires managing multiple tasks in a fast-paced environment. Think of specific instances where you successfully handled high-pressure situations, showcasing your time management and prioritisation skills.
