Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage communications between customers and the workshop.
- Company: Join Stoneacre, a rapidly growing family-owned car dealer group in the UK.
- Benefits: Enjoy competitive salary, flexible working, bonuses, training, discounts, and wellness programmes.
- Why this job: Be part of a dynamic team focused on exceeding customer expectations in a supportive environment.
- Qualifications: 1+ year of service advisor experience; strong communication and attention to detail required.
- Other info: Stoneacre values diversity and offers career progression opportunities.
The predicted salary is between 24000 - 36000 £ per year.
About the role… We are excited to be recruiting for a Service Advisor. This is an unrivalled opportunity to join one of the UK's fastest growing motor groups. A fantastic opportunity to take the next step into your customer service development and become the best of the best. You will be responsible for delivering the highest level of customer experience, managing the fast flow of information between the workshop and the customer. So, if you thrive in a high pressured environment, then this is the position for you.
As a Service Advisor, you will be a valued team member committed to delivering customer service that exceeds our customers' expectations. You will make each Stoneacre customer feel valued, and provide the highest level of after sales customer care, all whilst contributing towards making Stoneacre the Number One Motor Group.
Do we have your interest…? Here at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success.
So, what is in it for you?
- Industry leading competitive salary
- A flexible approach to working patterns
- Bonus scheme
- A range of training and development programmes
- Industry leading career progression opportunities
- Contributory workplace pension scheme
- Uniform provided
- Long service reward
- Customer introduced reward
- Employee discounts
- Access to discounts on retailers, restaurants, holidays and much more
- Wellness programme
- Free parking
An average day as a Service Advisor… Manage all customer communications and interactions on behalf of the dealership. Identify service needs and requirements of the customer. Establish understanding and an agreement with the customer of work required and agree time frames. You will liaise with the workshop to determine vehicle completion times and relay any information. Carry out visual inspections of courtesy or customers vehicles to identify any accidental damage caused. Regularly update the customer with progress on their vehicle. Process payments and issue invoices for customers. Supporting with handling complaints in line with company policy. Ensure handover and administration of customer vehicles are completed to a high standard. Communicate effectively, in person, by telephone or email to deliver premium customer advice and satisfaction at all times. Maintain a professional manner at all times and ensure customer issues are resolved efficiently and effectively. Understand and ensure all objectives are fully achieved.
About you… You will have exceptional customer service, striving to deliver above our customer expectations. Excellent communications skills, by telephone email and face to face situations. You will have a minimum of 1-year service advisor experience. Experience with RTC & Kerridge /ADP Systems preferred, however, training can be provided for the right candidate. You will have a strong attention to detail. You will have good time management and be able to prioritise your workload. Willingness to attend manufacture-training courses to keep updated within this fast paced environment. Be competent in ICT, Maths and English as standard. Have the ability to work independently but also thrive as part of a team with a proactive can-do attitude. We want you to love what you do – The rest will come naturally.
The Company Originally founded in 1994, Stoneacre is a family-owned business that has progressively grown to become one of the UK's fastest-growing and most successful car dealer groups. We operate from 64 locations across England and Wales, have 137 franchise sales points representing 27 manufacturers. Specialising in the sale of new and used cars, as well as commercial vehicles, the group also offers servicing, parts and bodyshop facilities. We currently have over 2,750 dedicated members of the Stoneacre team who share our dedication and passion to provide complete customer satisfaction. We are committed to developing our people, as we know it's the best investment we can make.
“Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.”
Service Advisor - Multi Franchise in Wrexham employer: Stoneacre Motor Group.
Contact Detail:
Stoneacre Motor Group. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Multi Franchise in Wrexham
✨Tip Number 1
Familiarise yourself with the specific customer service expectations of Stoneacre. Research their values and mission to understand how they prioritise customer satisfaction, which will help you align your approach during interviews.
✨Tip Number 2
Prepare examples from your previous experience that demonstrate your ability to handle high-pressure situations and deliver exceptional customer service. This will showcase your suitability for the fast-paced environment of a Service Advisor.
✨Tip Number 3
Brush up on your knowledge of automotive terminology and common service processes. Being able to speak confidently about vehicle maintenance and repairs will impress your interviewers and show your commitment to the role.
✨Tip Number 4
Network with current or former employees of Stoneacre if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
We think you need these skills to ace Service Advisor - Multi Franchise in Wrexham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, particularly in a fast-paced environment. Emphasise any previous roles as a Service Advisor and relevant skills such as communication and time management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to exceed customer expectations. Mention specific experiences where you successfully managed customer communications or resolved complaints.
Highlight Relevant Skills: In your application, clearly outline your skills that align with the job description, such as attention to detail, ICT proficiency, and your ability to work both independently and as part of a team.
Show Enthusiasm for Training: Express your willingness to attend manufacturer training courses and your commitment to staying updated in the automotive industry. This shows your proactive attitude and dedication to professional development.
How to prepare for a job interview at Stoneacre Motor Group.
✨Showcase Your Customer Service Skills
As a Service Advisor, exceptional customer service is key. Prepare examples of how you've gone above and beyond for customers in previous roles. Highlight your ability to manage customer expectations and resolve issues effectively.
✨Demonstrate Communication Proficiency
Effective communication is crucial in this role. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you handle communications across different channels, such as face-to-face, phone, and email.
✨Familiarise Yourself with Relevant Systems
While experience with RTC & Kerridge/ADP systems is preferred, showing a willingness to learn can set you apart. Research these systems beforehand and express your eagerness to undergo training if needed.
✨Exhibit Strong Time Management Skills
In a fast-paced environment, prioritising tasks is essential. Prepare to discuss how you manage your workload and ensure timely updates to customers. Share specific strategies you use to stay organised and efficient.
