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For Companies At a Glance
- Tasks: Deliver top-notch customer service and manage communication between customers and the workshop.
- Company: Join Stoneacre, one of the UK's fastest growing motor groups, dedicated to excellence.
- Benefits: Enjoy flexible working, competitive salary, bonuses, discounts, and wellness programmes.
- Why this job: Be part of a dynamic team that values diversity and offers career progression.
- Qualifications: 1+ year of service advisor experience; strong communication and attention to detail required.
- Other info: Training provided for the right candidate; inclusive workplace culture.
The predicted salary is between 24000 - 36000 £ per year.
About the role…
We are excited to be recruiting for a Service Advisor. This is an unrivalled opportunity to join one of the UK\’s fastest growing motor groups.
A fantastic opportunity to take the next step into your customer service development and become the best of the best.
You will be responsible for delivering the highest level of customer experience, managing the fast flow of information between…
Service Advisor - MG Suzuki employer: Stoneacre Motor Group.
Contact Detail:
Stoneacre Motor Group. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - MG Suzuki
✨Tip Number 1
Familiarise yourself with the latest customer service trends in the automotive industry. Understanding what customers expect today can help you stand out during interviews and demonstrate your commitment to delivering exceptional service.
✨Tip Number 2
Network with current or former Service Advisors, especially those who have worked at Stoneacre or similar companies. They can provide valuable insights into the role and company culture, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare for potential scenario-based questions during the interview. Think about how you would handle specific customer situations, as this role requires excellent problem-solving skills and the ability to manage customer expectations effectively.
✨Tip Number 4
Showcase your willingness to learn and adapt by mentioning any relevant training or courses you've completed. This is particularly important since the job mentions a need for ongoing training and development in a fast-paced environment.
We think you need these skills to ace Service Advisor - MG Suzuki
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, particularly any roles as a Service Advisor. Use specific examples that demonstrate your ability to manage customer communications and resolve issues effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention your experience with service advisor duties and how you can contribute to Stoneacre's goal of exceeding customer expectations.
Highlight Relevant Skills: In your application, emphasise skills such as communication, time management, and attention to detail. These are crucial for the Service Advisor role and will help you stand out as a candidate.
Show Enthusiasm for the Company: Research Stoneacre Motor Group and express your enthusiasm for their commitment to customer service and employee development in your application. This shows that you are genuinely interested in being part of their team.
How to prepare for a job interview at Stoneacre Motor Group.
✨Showcase Your Customer Service Skills
As a Service Advisor, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. This will demonstrate your commitment to delivering outstanding service.
✨Familiarise Yourself with the Company
Research Stoneacre Motor Group and understand their values and mission. Being able to discuss how your personal values align with theirs can set you apart from other candidates.
✨Prepare for Technical Questions
While you may receive training, having a basic understanding of vehicle servicing and the systems used (like RTC & Kerridge/ADP) will show your initiative and readiness for the role. Brush up on relevant terminology and processes.
✨Demonstrate Effective Communication
Since the role involves constant communication with customers and the workshop, practice clear and concise communication. You might be asked to role-play scenarios, so be ready to showcase your ability to convey information effectively.
