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- Tasks: Deliver top-notch customer service and manage communication between customers and the workshop.
- Company: Join one of the UK’s fastest growing motor groups, Stoneacre.
- Benefits: Competitive salary, flexible working, bonuses, and employee discounts.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: 1-year service advisor experience and exceptional customer service skills.
- Other info: Inclusive workplace with excellent career progression and training opportunities.
The predicted salary is between 30000 - 42000 £ per year.
We are excited to be recruiting for a Service Advisor. This is an unrivalled opportunity to join one of the UK’s fastest growing motor groups. A fantastic opportunity to take the next step into your customer service development and become the best of the best. You will be responsible for delivering the highest level of customer experience, managing the fast flow of information between the workshop and the customer. So, if you thrive in a high pressured environment, then this is the position for you.
As a Service Advisor, you will be a valued team member committed to delivering customer service that exceeds our customers’ expectations. You will make each Stoneacre customer feel valued, and provide the highest level of after sales customer care, all whilst contributing towards making Stoneacre the Number One Motor Group.
Here at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success.
So, what is in it for you?
- Industry leading competitive salary
- A flexible approach to working patterns
- Bonus scheme
- A range of training and development programmes
- Industry leading career progression opportunities
- Contributory workplace pension scheme
- Uniform provided
- Long service reward
- Customer introduced reward
- Employee discounts
- Access to discounts on retailers, restaurants, holidays and much more
- Wellness programme
- Free parking
An average day as a Service Advisor…
- Manage all customer communications and interactions on behalf of the dealership
- Identify service needs and requirements of the customer
- Establish understanding and an agreement with the customer of work required and agree time frames
- Liaise with the workshop to determine vehicle completion times and relay any information
- Carry out visual inspections of courtesy or customers vehicles to identify any accidental damage caused
- Regularly update the customer with progress on their vehicle
- Process payments and issue invoices for customers
- Support with handling complaints in line with company policy
- Ensure handover and administration of customer vehicles are completed to a high standard
- Maintain a professional manner at all times and ensure customer issues are resolved efficiently and effectively
- Understand and ensure all objectives are fully achieved
About you…
- Exceptional customer service, striving to deliver above our customer expectations
- A minimum of 1-year service advisor experience
- Experience with RTC & Kerridge /ADP Systems preferred, however, training can be provided for the right candidate
- Strong attention to detail
- Good time management and ability to prioritise workload
- Willingness to attend manufacture-training courses to keep updated within this fast paced environment
- Competent in ICT, Maths and English as standard
- Ability to work independently but also thrive as part of a team with a proactive can-do attitude
We want you to love what you do – The rest will come naturally.
Service Advisor - Kia employer: Stoneacre Motor Group
Contact Detail:
Stoneacre Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Kia
✨Tip Number 1
Get to know the company! Research Stoneacre and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering top-notch customer experiences, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even put in a good word for you. Plus, it shows you're proactive and serious about the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're keen on joining Stoneacre specifically, which is always a bonus!
We think you need these skills to ace Service Advisor - Kia
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that demonstrate your ability to deliver exceptional service.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Service Advisor role. Mention how your skills and experiences align with what we’re looking for, especially in managing customer communications and expectations.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for the role shines through without unnecessary fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Stoneacre!
How to prepare for a job interview at Stoneacre Motor Group
✨Know Your Customer Service Inside Out
As a Service Advisor, you'll be the face of the dealership. Brush up on your customer service skills and think of examples where you've gone above and beyond for customers. Be ready to discuss how you can create exceptional experiences that align with Stoneacre's commitment to exceeding expectations.
✨Familiarise Yourself with the Role
Read through the job description thoroughly and understand the key responsibilities. Prepare to talk about how your previous experience as a Service Advisor has equipped you to manage customer communications and liaise effectively with the workshop. Highlight any relevant systems you've used, like RTC or Kerridge.
✨Showcase Your Problem-Solving Skills
In a high-pressure environment, things can go wrong. Think of specific instances where you've successfully handled complaints or resolved issues. Be prepared to share these stories during your interview to demonstrate your ability to maintain professionalism and efficiency under pressure.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and career progression at Stoneacre. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
