Service Advisor - Honda Mitsubishi

pstrongAbout the role…/strong/ppWe are excited to be recruiting for a Service Advisor. This is an unrivalled opportunity to join one of the UK\’s fastest growing motor groups./ppA fantastic opportunity to take the next step into your customer service development and become the best of the best./ppYou will be responsible for delivering the highest level of customer experience, managing the fast flow of information between the workshop and the customer. So, if you thrive in a high pressured environment, then this is the position for you./ppAs a Service Advisor, you will be a valued team member committed to delivering customer service that exceeds our customers\’ expectations. You will make each Stoneacre customer feel valued, and provide the highest level of after sales customer care, all whilst contributing towards making Stoneacre thestrong Number One /strongMotor Groupstrong./strong/pp /ppstrongDo we have your interest…?/strong/ppHere at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success. So, what is in it for you?/pul liIndustry leading competitive salary/li liA flexible approach to working patterns/li liBonus scheme/li liA range of training and development programmes/li liIndustry leading career progression opportunities/li liContributory workplace pension scheme/li liUniform provided/li liLong service reward/li liCustomer introduced reward/li liEmployee discounts/li liAccess to discounts on retailers, restaurants, holidays and much more/li liWellness programme/li liFree parking/li/ulpstrongAn average day as a Service Advisor…/strong/pul liManage all customer communications and interactions on behalf of the dealership/li liIdentify service needs and requirements of the customer./li liEstablish understanding and an agreement with the customer of work required and agree time frames./li liYou will liaise with the workshop to determine vehicle completion times and relay any information./li liCarry out visual inspections of courtesy or customers vehicles to identify any accidental damage caused./li liRegularly update the customer with progress on their vehicle./li liProcess payments and issue invoices for customers./li liSupporting with handling complaints in line with company policy./li liEnsure handover and administration of customer vehicles are completed to a high standard./li liCommunicate effectively, in person, by telephone or email to deliver premium customer advice and satisfaction at all times./li liMaintain a professional manner at all times and ensure customer issues are resolved efficiently and effectively./li liUnderstand and ensure all objectives are fully achieved./li/ulpstrongAbout you…/strong/pul liYou will have exceptional customer service, striving to deliver above our customer expectations./li liExcellent communications skills, by telephone email and face to face situations./li liYou will have a minimum of 1-year service advisor experience./li liExperience with RTC & Kerridge /ADP Systems preferred, however, training can be provided for the right candidate./li liYou will have a strong attention to detail/li liYou will have good time management and be able to prioritise your workload./li/ulul liWillingness to attend manufacture-training courses to keep updated within this fast paced environment./li liBe competent in ICT, Maths and English as standard./li liHave the ability to work independently but also thrive as part of a team with a proactive can-do attitude./li liWe want you to love what you do – The rest will come naturally./li/ulul/ulp /ppem“Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.\”/em/p TPBN1_UKTJ